Overall very happy with my plants. Shipping had been rough with my package and the plants arrived very dirty (from soil spilling out), but otherwise completely unharmed. They were securely pa... See more
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I ordered an Alocasia heterophylla during the summer. It came looking okay-ish but started to go downhill fast. It then died within a week. I reached out to Foliage Factory seeking advice on how t... See more
Company replied
I received perfectly heathy and absolutely beautiful plants, even bigger than expected. The delivery within Europe was really fast. I think Foliage Factory has one of the best plant web shops in the i... See more
Company replied
This was my first time ordering and I had a fantastic experience! I ordered a range of plants, in different sizes, everything came packed extremely securely, even the box itself was stapled shut! Ther... See more
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Company details
Written by the company
Foliage Factory is a trusted European source for rare and healthy houseplants, shipped securely from Germany and the Netherlands. Since 2018, we’ve helped over 15,000 customers grow their collections with confidence, from first-time plant buyers to serious collectors. We specialize in tropical houseplants, rare aroids, Hoyas, variegated cultivars, and pet-safe options, always selected with care and backed by verified botanical knowledge. Every order includes clear care guidance, professional packaging, and our 28-day plant guarantee. What sets us apart: • Carefully selected plants, packed by trained staff • Clear, expert care instructions for every plant • Secure EU-wide shipping with tracking • Full support for returns and refunds under EU law We also supply high-quality substrates, breathable pots, nutrients, and pest control, tested and trusted by real growers. If you’re ever unsure or in any way unhappy with your order, our team is ready to assist quickly and directly, just contact us - we are only one email away. We’re more than just a plant shop. We’re here to help you grow, with transparency, real expertise, and support that doesn’t stop after checkout. Explore our curated selection and start your next plant chapter with Foliage Factory.
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4.6
Excellent
395 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Securely packaged. Dense plants.
Overall very happy with my plants.
Shipping had been rough with my package and the plants arrived very dirty (from soil spilling out), but otherwise completely unharmed.
They were securely packaged in a plastic frame, plants facing inward to avoid shipping damage, and pots enclosed in bags.
I bought 5 plants and all received were correct.
They all had minor cosmetic damage one would expect from a nursery: a few leaves nippled at, small rips or spots. I'd have been a bit bothered by it if the plants were sparse, but the 12cm potted plants I got are so dense! With plenty of healthy leaves and new growth on the way.
Given a bit of acclimation time and an up-potting, they'll be damage free stunners in no time.
7 April 2026
Unprompted review
Reply from Foliage Factory
Thank you so much for taking the time to leave such a thoughtful review. We are really glad your order arrived safely and that the plants are settling in well. We are sorry to hear that the trip was a bit messy on the way, but it means a lot to hear they still arrived in good shape.
We put a lot of care into every order, so feedback like this really means a lot to our small team. We hope they settle in quickly and grow beautifully for you! And if there are any issues, please let us know!
Buy at your own risk
Pros:
I ordered several plants in October. The package arrived with free heat packs, and all plants were packed very securely. Shipping itself was handled well.
Cons:
Unfortunately, all plants arrived extremely overwatered. The ZZ plant was potted in a very dense soil mix that never dried out. Within the first month it started losing leaves. When I took it out of the pot on day 28, several rhizomes were already rotten. To be fair, I did receive a full refund for this plant. However, the remaining rhizomes continued to rot even after repotting into a much chunkier mix and withholding watering.
One philodendron arrived with damaged, “bitten-looking” lower leaves. At first I assumed it might be EFNs or damage from a past pest issue. I inspected this plant (and all others) every other day and didn’t see any pests. While still in quarantine, it started losing its lower leaves, but I thought nothing of it. I considered underwatering or low humidity. I have another philo of a similar type (not from this store) that was doing fine in a different spot. So I moved it to my other philo but it continued to lose leaves and newer leaves were coming out deformed and underdeveloped.
Eventually, on January 26, a severe thrips infestation became visible. This purchase was the most recent addition to my collection, and before that I had never had thrips on any of my plants. My other plants were not infested before. I had to toss the plant, as I didn’t have the mental capacity to deal with an infestation at the moment.
Overall:
Good packaging and customer support, but serious issues with overwatering, substrate quality, and plant health. I’d recommend improving soil mixes and more thorough pest checks before shipping. If a plant doesn't look good, please, don't ship it.
8 October 2025
Unprompted review
Reply from Foliage Factory
Dear Lena,
Thank you for the detailed feedback, and for acknowledging the secure packaging and heat packs. We’re also glad we could fully refund the ZZ plant under our 28-day guarantee.
A quick clarification on substrate: we ship plants exactly as we receive them from professional growers, in the original nursery pots and the same propagation/growing mix they’ve been rooted and developed in (often from very early stages). We don’t repot before shipping, because disturbing the root system right before transport increases stress and failure rates. That also means the “soil mix” you receive is the grower’s greenhouse mix, not something we changed or “potted up” ourselves.
On the “overwatered on arrival” concern: winter parcels are insulated and sealed for transit, which drastically reduces evaporation and can make any pot feel wetter when unpacked than it would under normal home airflow. ZZ plants are especially sensitive to cool, stagnant moisture; once rhizome tissue is affected, remaining sections can continue to decline even after repotting unless all compromised tissue is removed and conditions are kept stable.
On pests/thrips: we weren’t contacted about any pest suspicion at delivery or within the guarantee window, so we didn’t have a chance to assess the plant while the timeline was still clear and evidence could be documented. For your information: thrips don’t have a months-long “incubation.” Eggs hatch within days, and in typical indoor conditions thrips go through multiple generations within a few weeks. Because of that, a severe infestation only becoming clearly visible around January 26, roughly three months after an October delivery, is not something that can be reliably attributed to shipping from us. After that length of time, the more likely explanation is a later introduction (for example via another plant, cut flowers, supermarket herbs, open windows, or other everyday routes), and at minimum it becomes impossible to trace the origin with confidence. Making such claims after three months of receiving the plant is simply neither fair nor based in facts about these pests.
We absolutely understand how stressful pests are, and we’re sorry you had to deal with that. If anything looks off on arrival, including “bitten” leaves, deformation, or suspicion of pests, we ask our customers to message us immediately with photos. Early action makes the biggest difference, and we’re always happy to help (as we did with the ZZ plant, where we offered a refund/replacement within the covered period).
Wishing you the best with your collection,
Foliage Factory Team
Update: fantastic customer service!
I ordered an Alocasia heterophylla during the summer. It came looking okay-ish but started to go downhill fast. It then died within a week. I reached out to Foliage Factory seeking advice on how to save my plant, but they never responded. Based on my experience, I am hesitant to order again.
Well... Foliage Factory reached out to me. There was a communication mishap that led to a missed email, and a bit of mistrust on my side. We cleared up the misunderstanding and they even refunded me! I was not expecting this, especially four months after my purchase.
This is great because now I probably will order from them again and they have a huge selection.
22 July 2025
Unprompted review
Reply from Foliage Factory
Thank you for your order and for sharing your experience.
We do want to clarify one point: we replied to your inquiry on Sunday, 3 August 2025 at 17:25:23 (UTC+1), within about an hour of receiving it. If you didn’t see our response, it was almost certainly filtered, so please check your spam and promotions folders and try searching for hello@foliage-factory.com
or “Foliage Factory”. We have also resent the reply to you today.
In your original email you mentioned Alocasia heterophylla arrived with multiple healthy leaves, and that it was repotted into a smaller pot shortly after arrival. With Alocasia, that early root disturbance right after transport can trigger a very fast decline, because the fine feeder roots are easy to damage and the plant is already adjusting to a new environment. For that reason, our 28-day guarantee requires keeping plants in the original pot and substrate during the guarantee period, so we can troubleshoot without adding extra stress factors.
If you’re willing, please reach out again and we’ll pick this up properly to help with realistic recovery advice for what’s left.
I had a problem with the delivery of…
I had a problem with the delivery of the flowers, and I wrote to them that it had arrived damaged. They were very kind and within 3-4 days the new flower arrived completely free of charge.
for which I thank you very much
27 November 2025
Reply from Foliage Factory
Thank you so much for sharing your feedback! We’re really glad we could resolve the delivery issue and that the replacement arrived safely.
If you ever need help with settling in or care, please feel free to contact us anytime, we’re always happy to help.
Warm regards,
Foliage Factory
Reply from Foliage Factory
Thank you for taking the time to leave this review!
It’s great to hear you’re happy with our plant selection, pricing, and how quickly your order reached you. That kind of feedback really keeps our small team going.
Its a great company loads of beautiful…
Its a great company loads of beautiful plants but usually i make a large order atleast 8 plants and one always arrives dead even when ordered in summer
26 November 2025
Reply from Foliage Factory
Dear Reeve,
thank you so much for your kind words about our plants and for placing such big orders with us, we really appreciate your trust.
We are verysorry to hear that in your larger orders one plant tends to arrive dead. That’s not the standard we aim for, and we absolutely don’t expect you to just accept that loss.
All plants are covered by our 28-day guarantee. If any plant arrives in bad condition (even in summer), please contact us directly with your order number and a few photos. That way we can step in quickly with a refund, replacement or another suitable solution, and also investigate what went wrong in packing or transit.
We take full responsibility for the condition of the plants on arrival; we just need to know when there’s a problem so we can fix it for you. We are here if you decide to give us the chance to make this right.
All very well!…
Everything arrived in good condition and very well packed - it wasn't easy with a fragile plant and a heavy bag of substrate. I recommend it!
7 November 2025
Reply from Foliage Factory
Thank you very much for such a great review, we are happy to hear that everything arrived safely and we hope the plant grows beautifully in your care!
The plants arrived in unsuitable…
⸻
I had a small issue with my order, but the team handled it quickly and very thoughtfully. I’m very happy with their service and can confidently recommend this store to all plant lovers!
2 November 2025
Reply from Foliage Factory
Dear Ilona,
thank you very much for contacting us and giving us a chance to make it right! We really appreciate your custom!
happy with my order
I ordered 2 anthuriums from Foliage Factory and they were sent very quickly. Plants were nicely secured and came to me in a great shape. I will order ore plants from them in the future.
10 August 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for your order and taking the time to share your feedback, we are very happy to hear that the Anthuriums arrived safely! We hope they grow beautifully for you!
Adorable Baby Plants
Adorable Baby Plants, super quick delivery, well packaged - every plant had so many more leaves than i was expecting (but actually accurate to the pictures on the HP), a bit bigger than the specified messurements - healthy and fresh looking, very good quality!
24 October 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for sharing your experience! It’s great to hear the plants arrived in good condition and settled well after the journey. If you ever need care advice or have questions please reach out anytime. We hope your baby plants grow beautifully!
Great!!
The shipment arrived very quickly, each plant was perfectly packaged. And the plants are healthy and of very high quality. Communication with the store was excellent. Highly recommended. I'm already choosing new plants and planning a new order.
18 September 2025
Reply from Foliage Factory
Thank you so much for your lovely review!
We’re really happy to hear that everything went well and that you’re enjoying your new plants. It means a lot that you’re already planning another order, we can’t wait to pack the next ones for you!Enjoy your new plants!
All good
All good, the plants arrive well, customer services respond fast and helpful.
27 September 2025
Reply from Foliage Factory
Thank you for your feedback! We're glad everything went well and that the plants arrived safely. Wishing you lots of joy growing them! 🌿
Beautiful plants and excellent customer service
Had a great time ordering several tropical houseplants from Foilage-factory.com. All but one arrived in great condition. After contacting customer service, I quickly got detailed help nursing the plant back to full health. Never experienced such service before! I also want to highlight the excellent blogposts/guides on the Foilage-factory.com website. They are incredibly well written, probably the best i've found on the internet and completely for free!
Will surely order from them again!
26 September 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for your kind words and trust! We’re thrilled to hear you’re happy with your plants and that our team could assist you quickly. It means a lot that you enjoy our care guides, we put a lot of effort into making them genuinely useful for plant lovers. We look forward to welcoming you back for your next order! 🌿
Super service
Super service, quick dispatch and beautiful plants, very happy :-). Customer service is friendly and reacts almost immediately. Love this shop!
18 August 2025
Reply from Foliage Factory
Thank you so much for your kind words We’re really glad to hear you’re happy with both the plants and our service. It means a lot that you took the time to share your experience. 💚
Good
Plants were packaged well and the majority was in good condition. Some plants were very wet, one had slight root rot. So far, all seem to recover well.
25 July 2025
Reply from Foliage Factory
Dear Nina, thank you taking your time to write this review. We will contact you regarding the plant with root rot, to see if there are any solutions we can offer!
10/10 experience
The plants that I ordered were shipped very fast and arrived in great condition although the Carrier kind of „squished“ the package but the plants were packaged nicely so nothing happened to them. ☺️ I had to send a Message to the customer service to ask a question regarding one plant that I actually didn’t order (no complaint though!) and the reply came almost immediately, which was super helpful and now I get to keep the plant without any hassle. Thank you again Jan!
Overall 10/10 experience for me. I‘ll definitely order again soon. The plants also have a great size, healthy roots and I cannot wait to see them grow!
24 July 2025
Unprompted review
Reply from Foliage Factory
Dear Laura,
thank you so much for taking the time to write this wonderful review, we are very happy that we were able to provide a 10/10 experience and we wish you plenty of joy with your new plants!
Warm regards,
Foliage Factory
Will repeat anytime I can
The plants are carefully packaged and arrive in great conditions (I’m based in Spain) and they’re always there to help in any way they can with your purchase.
I have and will always recommend Foliage Factory to every friend I can. I’m not only satisfied with their plants and prices, but their customer service is exceptional.
11 July 2025
Unprompted review
Reply from Foliage Factory
Dear José, thank you very much for your review, we hope your plant will bring you much joy! It was a pleasure and we all loved the new plant names!
Bad plants, service & communication
Most plants arrived in bad shape - mold, rot, bugs & pests. No reply for days, so I repotted them to stop the spread. Refund only possible if returned in “original soil & pot” and arriving in “acceptable” condition, which was impossible.
They flagged my previous long detailed review 4 times. I had to submit evidence and fight AGAIN and AGAIN just to share my bad experience. Hopefully this one stays up long enough to help other buyers.
DO NOT RECOMMEND!!!
26 May 2025
Reply from Foliage Factory
Dear Ivana,
Thank you for sharing your thoughts again. We won’t try to stop you from posting this, even after Trustpilot confirmed your original claims were unsupported. So please, keep the plants, the refund, the return label, and now the review.
For transparency, here is Trustpilot’s own statement when they removed your previous review:
“This review report underwent a special procedure to verify whether it potentially contains factually incorrect statements – which we refer to as a ‘false representation of the facts.’ This procedure requires the reviewer to provide documentation supporting their account of the events. In this case, the reviewer was unable to provide any documents to support the claims made in their review. Therefore, and in accordance with our policies, the review will be taken offline.”
The facts:
- We replied within 3 days.
- We sent you a return label and asked for the plants to be returned as received, not in the “acceptable” condition you keep mentioning.
- Instead of returning them, you chose to keep both the plants and the refund.
We sincerely hope the plants and the money you kept bring you happiness, and that posting this review gives you closure. We’ll continue focusing on integrity and fairness for all our customers.
Warm regards,
Foliage Factory
Oh my,.. YES!
I'm going to be honest, I wasn't expecting much, BUT I was so wrong! Absolutely wonderful plants, much bigger than I ever expected. Very fast delivery, very well-packed plants. I am just very happy with my order, and I'm planning to get more plants for sure. Just going to say, thank you so much!
18 July 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for your kind words and taking your time to write them! We’re glad we could turn those low expectations into a great surprise. It means a lot that you trusted us, and we hope your new plants will bring you plenty of joy and grow beautifully!
Great plant company to buy from
One of my favourite place to buy plants from. The selection is nice, the plants are beautiful and healthy and the shipping is fast. I had a mishap with DPD losing my order and they responded very fast and fixed the problem right away. Definitely recommend!
14 July 2025
Unprompted review
Reply from Foliage Factory
Thank you for taking the time to share this! We really appreciate your kind words and your patience when the delivery went wrong. It means a lot to know everything worked out in the end. Enjoy your new plants!
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