Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
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Review summary
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Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cartpanda appear to be a scam…
Cartpanda appear to be a scam operation. That offers a sales platform for vendors to sell through.
I ordered a product off a Facebook advert. This had no Cartpanda branding. It was Gex Corporation. Once the money had been taken by Cartpanda. I received an order number from them. There was nothing about them. No terms and conditions on the page. When the order arrived it was not what I expected ordered. I immediately contacted GEX who said I had to use the product for 20 working days. Before I could send it back. I then asked for a return address, which they never gave me. All of their emails are generated by AI, as are Cartpandas. They then keep delaying you purposefully until they say they have processed your request ,and sent it through to Cartpanda. The refund never happens. Then I get an email from GEX who say Cartpanda require 10 days to pay me due to a system problem. I wait nothing happens. Part 1
21 May 2026
Unprompted review
Great customer service
You listened to me and provided me with peace of mind with regard to my query about the product and my costs have been fully refunded. Your customer service was timely, efficient and effective and you certainly went above and beyond in meeting my expectations. Thank you
20 May 2026
Unprompted review
Reply from cartpanda.com
Dear Jan Burt,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that our customer service team provided you with timely, efficient, and effective support regarding your query. Ensuring your peace of mind and a smooth resolution is always our top priority, and we are glad we could exceed your expectations. Thank you for trusting us to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I had a great experience with CartPanda…
I had a great experience with CartPanda customer service.They were very understanding of the issues I had and replied with a response in real time!Thank you .
19 May 2026
Unprompted review
Reply from cartpanda.com
Dear Jeanice Boose,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear about your great experience with our customer service team. It is wonderful to know they were understanding and provided real-time responses to resolve your issues effectively. We always strive to deliver prompt and empathetic support, and your kind words confirm we are on the right track.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
"Very professional and Timely mannered" I placed an order with Cartpanda on…
I placed an order with Cartpanda on 5/1/2026 that offered a buy 3 get 1 for free. I was checking my payment card invoice and notice I was charged for all 4 products. So I wrote in to Cartpander and Joao was my customer service rep and (he/she)understood the complaint looked into it, reported it to (he/she's) team and Carrpanda handled my issue in a very timely, prompt and professional manner and corrected your companies mistake and refunded my payment card immediatedly. Thank you Joao and Cartpanda for your timely and professional support.
19 May 2026
Unprompted review
Reply from cartpanda.com
Dear Deborah Miller,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We appreciate your feedback regarding our support team's efficiency. We are glad to hear that your billing concern was addressed in a timely, prompt, and professional manner. Ensuring a seamless resolution for our customers is always our top priority.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refusal to Acknowledge Return
I had purchased two products that were unsatisfactory. In compliance with their return policy, I sent both products back to Largo, FL. and sent the company a copy of the shipping receipts and tracking numbers. According to the tracking company, they received the packages on 4/14/26. They refunded one product for just over one hundred dollars. They are claiming they did not receive the second product. Thus I will not receive the $300+ dollars refund. I have contacted customer service multiple times. I have not been successful.
11 May 2026
Unprompted review
Easy to find website easy to see what…
Easy to find website easy to see what you would spend on so many bottles. Excited to see if this works so I can stop taking gp1 injections and paying through the nose. 🙏
15 May 2026
Unprompted review
Reply from cartpanda.com
Dear Customer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to hear that you found our website easy to navigate and clear regarding your purchasing options. Your satisfaction with this experience is highly valued, and we look forward to continuing to provide you with efficient service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
When I realized that I couldn't afford…
When I realized that I couldn't afford there product under their plan and asked was there away that I could return the product. Their suggestion was wonderful, I could return the product or keep it and get a partial refund. I really appreciated this. I am a senior getting out is somewhat difficult for me. They are truly a excellent company. Their service is unique and professional.
19 May 2026
Unprompted review
Reply from cartpanda.com
Dear Jo McMillan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our partial refund and return suggestions were helpful and met your needs. Providing unique, professional, and accessible solutions for our customers is always our top priority. Thank you for recognizing our service and trusting our company.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Be persistent if you have a refund coming.
I was expecting a full refund after returning the Burn Slim I didn't use, and had waited over 2 months with no word of progress. I wrote several emails also with no results. After repeatedly trying a help site they offered, I was connected with Bofi who finally treated my situation seriously and quickly. After hearing from Bofi with instructions of further info they needed, I received a full refund within 2 days. I was both surprised and very pleased!
19 May 2026
Unprompted review
Reply from cartpanda.com
Dear Cathy,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your situation was treated seriously and that your refund was processed quickly. Your satisfaction and peace of mind are very important to us, and we appreciate your patience throughout this process. Hearing that you were pleased with the final resolution drives our commitment to constant improvement.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I needed a refund after the deadline
I needed a refund after the deadline. I had extreme extenuating circumstances. Four representatives refused to refund. Finally I asked for the supervisor. Pedro contacted me and issued the refund thankfully. I really appreciate Pedro.
6 May 2026
Unprompted review
Reply from cartpanda.com
Dear Deana,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your refund request was successfully resolved. Validating your experience and ensuring your peace of mind is our priority, especially during difficult circumstances. Thank you for your patience throughout this process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
5 star - Euzebio
The end experience with Euzebio from cartpanda was 5 star !! But before this my journey was excited about this product which I ordered in march and still not received by end of May , I had contacted and emailed them many times but didn't seem to be getting any where with stress and worry about this order. I was about to give up until Euzebio actually emailed me with what had actually happened with my order and apologized and give me the heads up, he was so helpful and friendly, it was such a relief, I can't tell you.
Very happy with the outcome now.
19 May 2026
Unprompted review
Reply from cartpanda.com
Dear Rebecca Jones,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you had a positive end experience with our support. Your satisfaction is very important to us, and we appreciate your recognition of our helpful and friendly communication. Thank you for your patience throughout this process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Product returned for a full refund
I tried a product handled by Cartpanda and it didn’t work out. I sent an email requesting to return for a refund. I heard back almost immediately. The representative was very helpful and thorough, throughout the entire process. I received a refund in a very timely manner.
18 May 2026
Unprompted review
Reply from cartpanda.com
Dear Jenny,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our return and refund process. Ensuring quick, helpful support and timely resolutions is exactly what we strive for. Your satisfaction is incredibly important to us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
My experience started badly - ended well.
My experience started badly - I purchased a producted that was seemingly promoted by my teacher, whom I trust - but was actually using an AI reconstruction of him - against his knowledge. The moment I realised I was being sold a lie - I cancelled the order. I was expecting to have to fight to get my money back. But Cartpanda immediately cancelled the order and gave me a full refund, no questions asked. It wasn't their product or marketing - but they took responsibility anyway. I'm truely grateful.
19 May 2026
Unprompted review
Reply from cartpanda.com
Dear B Ryder,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to hear that your cancellation and refund process was handled swiftly and seamlessly. Your trust is incredibly important to us, and we always strive to protect our customers. Thank you for recognizing our efforts to ensure a safe and responsible purchasing experience.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I am so grateful for the quick solution…
I am so grateful for the quick solution to my problem! Bofi was very kind in his words and very quick with responding to my email! I am truly grateful for the decision that Bofi offered me and how quickly it was handled! He made me feel that my concerns were valid and made me feel important responding to the product that I ordered! Thanks so much again to Bofi!! Jade M
18 May 2026
Unprompted review
Reply from cartpanda.com
Dear Jade McKeen,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear about your positive experience regarding the quick resolution of your issue. Validating our customers' concerns and providing fast, efficient support is always our top priority. We appreciate your kind words and your trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Easiest Return
A chatbot tried to resolve my issue over email but could not locate my order so it was sent to a live person who responded to my request and cancelled my order, as requested. This was the easiest transaction I've had with a company in a long time!
18 May 2026
Unprompted review
Reply from cartpanda.com
Dear L. Harris,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that our support team could quickly step in and make your cancellation process smooth and hassle-free. Providing a seamless and efficient experience for our customers is always our top priority. We appreciate your kind words and trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Fight for your Rights!!
For weeks I was trying to get my money back from a company. I had never used their product but the only response was that they’d only give me 50% back. Right on their website was a large announcement that for any reason within 60 days, you could get a 100% refund!l I paid over $600 so I wasn’t going to accept their offer. I wrote back but they never responded. Again, I wrote to the company and it just went to the dead letter office. I went back to PayPal and found out about CartPanda. I wrote to them and I was fortunate enough to get Marina!! From that point on, I felt relieved!!
I provided all of the information she needed and she went to work on it. It really didn’t take too much time for her to get my money back. I just wanted to give her a great big hug! She was so caring, efficient and constantly kept me up to date.
There’s no doubt that if I ever have an issue again, I will definitely go to her‼️
17 May 2026
Unprompted review
Reply from cartpanda.com
Dear Lois,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are extremely glad to hear that we could help you successfully recover your money. Providing a caring, efficient, and transparent experience while keeping you updated is exactly what we strive for. Thank you for trusting us to protect your rights as a consumer.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Reply from cartpanda.com
Dear Zul,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that you found our order placement process very easy. Ensuring a seamless and intuitive experience for our customers is always our top priority. We appreciate your trust in our platform.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Speedy return of agreed payment
After not being able to use a purchase from a company on the web, owing to health issues, I asked the merchant to take a return. They agreed this, but then offered that I keep the producer for when I was well and they would return 35% of the costs. Rather than the trouble of return I agreed, thinking that the product may be useful in the future. At first there was a delay with me being told the payment had gone through. However once Cartpanda e-mailed me, it was all sorted out in 2 days, no problem. Thankyou.
12 May 2026
Unprompted review
Reply from cartpanda.com
Dear Janet Woods,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
Thank you for your review and for highlighting our speedy return process. We are very glad to know that once our team contacted you, your refund was completely sorted out within just two days. Ensuring a smooth and efficient resolution for our customers is always our top priority. We truly appreciate your patience and trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Memo Genesis full refund
Ramon and Madela were able to get me a full refund that I have been working on since January 23, 2026. Thank you very much for helping me!!
Gary W R Davison
15 May 2026
Unprompted review
Reply from cartpanda.com
Dear Gary Davison,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you successfully received your full refund. Ensuring a proper and satisfactory resolution for our customers is always our top priority, and your satisfaction is very important to us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Guarantee time not long enough
I ordered several supplements, which unfortunately was handled by Cartpanda. They only offered a 60 day guarantee which is not long enough to determine if said product will be effective. Therefore, I’m out of luck! Wait, they did offer me a 50% refund! Then they took that away as well. If the products are legit and work, guarantee would be 6 months to a year. I have bought supplements with a 365 day guarantee because it works.
12 May 2026
Unprompted review
Madela was great
Madela was great; she showed great concern for my problem. The account I had at the time of purchase had been closed. Cart panda's refund policy is to refund back to the original debit card. Well that would not work. I kept going back and forth with Cart panda until Madela got involved. She asked me for my current bank's rt # and acc # and just like that; I received my refund. You need more employees like Madela, people who really care, and I thank you, Madela, you are great!!!!
15 May 2026
Unprompted review
Reply from cartpanda.com
Dear Kenneth King,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
Thank you for recognizing the dedicated support provided during your refund process. We are truly glad to hear that your situation was validated and resolved efficiently. Ensuring a positive and caring experience for our customers remains our top priority.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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