Car Seat Ninja Reviews 253

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, making the process of choosing and fitting car seats straightforward and reassuring. Many highlight the exceptional customer service, noting prompt responses and a willingness to go above and beyond to assist with inquiries and after-sales support. People are also very satisfied with the products, often describing them as high quality and safe. The delivery service is frequently mentioned as quick and efficient, with items arriving in perfect condition and within the stated timeframes. The overall service, from initial advice to installation and aftercare, is consistently rated as excellent by consumers.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the staff,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and helpfulness.... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

We've used Natalie several times now and every time she has been fantastic. A wealth of knowledge, she listens and advises as necessary. Bringing with her and trying several combinations of seats to g... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

Friendly, helpful and competitively priced

Really friendly and helpful. I originally placed an order for an Axkid Minikid 4 Max with another company who claimed to have it in stock, but it turned out to be a 6–8 week wait — something they only disclosed after I’d ordered!

I then came across Car Seat Ninja and was pleasantly surprised to find they were very local to me. The price was cheaper than the other company, so I popped over about an hour after speaking with them. They were incredibly friendly and helpful, and even fitted the seat in my car for me — something that would have taken me a considerable amount of time on my own!

I cannot recommend them enough.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, this site gives great advice and information and you can trust that all the seats they sell are super safe. We bought an Axkid seat for our 6 year and it's fantastic, incredibly sturdy and safe.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I knew in advance which car seat I wanted but there was no where local selling one. Car Seat Ninja had the seat I wanted at a great price. The car seat was delivered well packaged and on time. Couldn't ask for more!

10 November 2025
Rated 5 out of 5 stars

Fantastic!

Natalie was extremely knowledgable, patient and provided great customer service. I am reassured that I have the best rear facing seat for my son, fitted correctly. Highly recommended.

7 November 2025
Rated 5 out of 5 stars

The best place to buy an infant car seat

We found car seat ninja after trying, and failing, to work out which extended rear facing car seat would fit our car. Made an appointment to see Natalie who was brilliant. She pointed us to three options, fitted each in the car so we could see how they looked, and once we committed to one model she then unboxed and fitted that in the car. The car seat was sold to us at a very competitive price and Natalie was great with our it 3 year old son as well. Anyone looking to buy a car seat for their child should go and see Natalie at car seat ninja, brilliant!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Natalie was so helpful and explained everything in detail whilst fitting the car seat, very impressed and would highly recommend

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Unbiased, knowledgeable and very helpful

We’ve bought 4 or 5 seats from Car Seat Ninja over the years. Natalie is very knowledgeable & listens to your needs as opposed to pushing a specific seat. She’s very patient and we’ve always been very pleased with the after care too.

27 October 2025
Rated 5 out of 5 stars

Fabulous service!

I can not rate CSN highly enough! A fantastic lady with bags of knowledge & happy to spend time answering all my questions. Would absolutely recommend and will definitely use again.

19 October 2025
Rated 5 out of 5 stars

I had an excellent experience buying…

I had an excellent experience buying from Carninja. Natalie was incredibly knowledgeable, professional, and completely impartial! She took the time to understand exactly what I needed, gave honest, informed advice, and never pushed me toward anything that wasn’t right for me. The whole process was smooth, transparent. Highly recommend Carninja if you want expert guidance.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Speedy, efficient, knowledgeable

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt.
Upon ordering, I was outstanded by how quickly they sent it out. From ordering quite late (I think outside business hours on a Friday night) to receiving my order was only a couple of days.
Everything arrived as expected.

27 September 2025
Rated 5 out of 5 stars

Brilliant support and advice offered on…

Brilliant support and advice offered on the correct extended rear facing seat for us. Very professional and an easy process to book the consultation, purchase and fitting. Thank you so much, we are very happy with our seat. Highly recommended.

27 September 2025

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