Jolly Tots Reviews 

717
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing exceptionally helpful recommendations, patient attention, detailed demonstrations, and expert guidance throughout their visits. Visitors always feel welcome and supported when choosing various baby products and essential items. Consumers also note the excellent product range, high quality items, and very reasonable prices available across the store. Shoppers consistently appreciate the smooth transaction process, reliable communication, and quick delivery services provided by the dedicated team. People highlight that employees never rush purchases, ensuring a completely relaxed, comfortable and stress-free environment for new parents.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as very friendly, professional, and welcoming... See more

Product

Consumers feel immense satisfaction with the products, frequently highlighting exceptional bargains on... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly and knowledgeable... See more

Price

People report positive experiences with price, expressing great satisfaction over finding affordable items... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and friendly staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered our travel system back in May, we were served by Harvey who talked us through all the different travel systems, bundles and how to set up each style. He helped us try different brands in ou... See more

Company replied

Rated 5 out of 5 stars

Great shop decent prices, a great range of baby toddler items that are actually needed. A fluid display of items all three members of staff were helpful. Will go back for other items best store in Bir... See more

Company replied

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

What a fantastic experience this was. I enquired about the baby rocker chair. Jolly tots got back to me and I purchased the chair. This was lunchtime on Tuesday and the chair was in my living room fir... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

717 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(717)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic experience this was

What a fantastic experience this was. I enquired about the baby rocker chair. Jolly tots got back to me and I purchased the chair. This was lunchtime on Tuesday and the chair was in my living room first thing Wednesday morning. Brilliant service from start to finish. Will definitely be recommending. Thank you so much 🥰

30 September 2026
Unprompted review
Rated 5 out of 5 stars

David was very helpful and had lots of…

David was very helpful and had lots of information about the different options.
Very generous discount and added a free product as well.there are lots of options to choose from and in stock. Went home with my purchase.
Great customer care, lots of optioms and prices are great.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Needed a new car seat for my daughter

Needed a new car seat for my daughter, saw an open box ex display one advertised. Messaged and Jelly Tots responded really quickly letting me know it was still available. I sent the money across on Saturday and it was delivered early Tuesday morning.
Exceptional service and really quick delivery and the car seat is perfect!

22 September 2026
Unprompted review
Rated 4 out of 5 stars

No delivery updates

No delivery updates, I’ve called and left two messages and sent an enquiry on their website. Where is our order?

Edited:
I managed to finally get hold of someone via the telephone number. Since that call, the company continually contacted me with updates about the missing seat. A seat did arrive within a few days of the original phone call. I do appreciate the updates.

27 August 2026
Jolly Tots logo

Reply from Jolly Tots

Hi Kayla so sorry to read your disappointment in our service.
I can only apologise as it seems the contact button on the website is not working correctly so we aren’t getting messages. Which I’m now looking into.
I’ve looked into your order and it left Avionaut for direct delivery on the 1st September. So should have been with you on the 2nd. I have emailed Avionaut for more information and will be back in touch shortly.

Rated 5 out of 5 stars

Ordered on FB yesterday

Ordered on FB yesterday, they very helpfully sent me pictures of the stroller and helped me purchase a carry seat that was within my budget. Everything was delivered the next day, cannot fault it.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Bought a travel system

Bought a travel system, was not told it was on offer as it was discontinued and you can no longer purchase an isofix system. Making us feel our baby is unsafe in car. We have had to purchase bew travel system. Jolly tots said “it was our fault because we did not tell them we wanted an isofix” no offer of help just blaming us and getting out of not promoting the product correctly

12 September 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Hi, I apologise for the delay in your reply. This travel system wasn’t sold with an isofix base. It originally cost £339 and was on clearance for £169. You purchased it about two months ago. Given our 14-day return policy, you can test it to ensure it meets your needs.

When you contacted the Birmingham store to enquire about an isofix, you’d already installed the travel system and lacked proof of purchase. Unfortunately, we couldn’t assist you then. Additionally, your behaviour towards the sales assistant was quite aggressive and inappropriate.

Rated 5 out of 5 stars

Amazing service

Amazing service. We had Dave help us find our dream double pushchair, not only was it a great pram but he gave us an amazing price! Definitely recommend jellytots. Staff are amazing!

5 September 2026
Unprompted review

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