I recently bought a car through Carsa and had a great experience from start to finish, all thanks to Barry. He was professional, welcoming, and made the whole process completely stress-free. There... See more
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
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Great experience. Very helpful and friendly team who do not push or rush you into anything. Cameron gave us all the help and information we needed when purchasing our car
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I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
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Never bought a car online before…
Never bought a car online before only by going into stores. This was really easy the updates via WhatsApp were really good. Also called in to do the finance they were good too.
When I got to branch the car had a few light scratches (bit disappointing) it was sent straight to the work shop. Came back an hour later was better than expected couldn’t see them no more!
Shout out to Ruby in the Durham branch she was lovely.
18 August 2026
Unprompted review
Reply from Carsa
Dear Lisa,
We are delighted to hear about your positive experience with the online purchasing process and the helpful updates. It's wonderful that the team at the branch was able to resolve the minor issue with the car so quickly and to your satisfaction. We appreciate your kind words about our team member.
Best Regards,
The Carsa Team
Really good customer service and was…
Really good customer service and was easy to speak to would highly recommend shopping at Carsa!
15 August 2026
Reply from Carsa
Dear Jordan,
We're delighted to hear that you experienced really good customer service and found it easy to communicate with our team. We truly appreciate your high recommendation!
Best Regards,
The Carsa Team
The buyer process was straightforward but the car has faults that should have been picked up before sale
The buyer process was straightforward, however, on buying the car I found it has some issues and does not appear to have had a thorough check over.
15 August 2026
Reply from Carsa
Dear Matt,
We appreciate you sharing your feedback about the issues with your car and we are reviewing our inspection process to prevent this.
Best Regards,
The Carsa Team
Great experience and good service…
Great experience and good service throughout purchase process
18 August 2026
Reply from Carsa
Dear Haroon,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great experience and received good service throughout your purchase. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Great experience with Carsa
Great experience with Carsa, thank you Jack for your help!
18 August 2026
Reply from Carsa
Dear Ella,
Thank you for taking the time to share your experience. We're delighted to hear you had a great experience and that our team member was so helpful. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Excellent customer service
Excellent customer service, in complete contrast to our previous purchase. Kev the manager and Sal who arranged the sale could not have been more help. Thank you to both of you.
16 August 2026
Reply from Carsa
Dear James,
We're delighted to hear about your positive experience and that our team provided excellent customer service. It's wonderful to know they were so helpful. Thank you for your kind feedback!
Best Regards,
The Carsa Team
Excellent help and support
Excellent help and support. Communication was good. Car knowledge was great.
Thank you.
18 August 2026
Unprompted review
Reply from Carsa
Dear Emma ,
Thank you for taking the time to share your positive experience. We're delighted to hear that you received excellent help and support, and that our team's communication and car knowledge were great. We appreciate your kind words!
Best Regards,
The Carsa Team
Jay was fantastic and very helpful
18 August 2026
Reply from Carsa
Dear Kavinuja,
We are delighted to hear that you had a fantastic experience and found our team member to be very helpful. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Very helpful and informative…
Very helpful and informative salespeople. Special thanks to Ellie and Tariq!
18 August 2026
Reply from Carsa
Dear Maximilian,
Thank you for taking the time to share your experience. We're delighted to hear that our salespeople were very helpful and informative. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
I would like to thank Kieanna at Carsa
Great service from Kieanna at mountsorrel Carsa. Very efficient & professional, all questions & queries answered. Highly recommended for your next car 👌🏻👏🏻
18 August 2026
Reply from Carsa
Dear Martin,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided efficient and professional service, and that all your questions were answered. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Great service and great cars!
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be test driven, and the chap couldn't do enough to make sure my buying experience was positive. The part exchange quotation was upheld with detailed and fair inspection process. The transaction was smooth also. Thank you so much!
17 August 2026
Reply from Carsa
Dear Sara,
We are delighted to hear that your trade-in process was so smooth and positive. It's wonderful to know our team was attentive and helpful, ensuring a great buying experience. Thank you for your kind words!
Best Regards,
The Carsa Team
Lack of communication and help
We purchased a vehicle on the 21st June, this process was smooth and we were happy with our purchase. The only downfall was we were left with 30 miles petrol in the vehicle.
However, since then we have tried to contact Carsa regarding our tyres and our logbook we’ve had no reply apart from 1 email to say they’ll get back to us it has now been 7 weeks with no luck. The vehicle was given to us with tyres that had cracks in- all the way round with awful tread. We also haven’t received the logbook so we’re still not the registered keepers of the car. We shouldn’t have to be sorting this our end when we were told they’d send us the logbook within 4 weeks.
We live 2.5hours away from Portsmouth so turning up to the showroom isn’t an easy option for us.
Carsa should do better with communication, we won’t purchase another car with them in the future.
21 June 2026
Unprompted review
Reply from Carsa
Dear Isobel,
Thank you for taking the time to share your experience. We’re pleased to hear the purchase itself was smooth, but we’re sorry that the issues with the tyres and outstanding V5C have left you disappointed with our after-sales service.
We understand how frustrating it must be to have contacted us repeatedly over several weeks without receiving the help or updates you were expecting, particularly when you live 2.5 hours from Portsmouth.
We would like to look into both matters and understand why these remain outstanding. Please contact our Customer Care team at customercare@carsa.co.uk with your vehicle details so we can review this further and ensure the appropriate team picks this up.
Thank you again for bringing this to our attention. We’re sorry we haven’t provided the level of communication you should have received.
Best Regards
The Carsa Team
Above and beyond customer service
Ilyas went above and beyond, even working on his day off, to ensure that I walked away with my perfect car. He took his time to show me what was available within my budget, allowed me to test drive various cars, and then found the right deal for me.
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalia,
Thank you for taking the time to share your experience. We're delighted to hear that our team member went above and beyond, even on their day off, to help you find the perfect car within your budget. We appreciate your kind words about the excellent service you received.
Best Regards,
The Carsa Team
Nice atmosphere and salemanship.
It's good customers service, atmosphere and salemanship.
They should inform about money transfer and not accepting credit cards.
Salesman kaydan, Adam helpful and friendly.
17 August 2026
Reply from Carsa
Dear Pathak,
We're glad to hear you had a positive experience with our customer service and sales team. We appreciate your feedback regarding informing customers about money transfers and credit card acceptance, and we will certainly look into improving our communication in these areas.
Best Regards,
The Carsa Team
Bought a car from carsa and the staff…
Bought a car from carsa and the staff was super friendly never had a better buying experience Adam H my salesman was very knowledgeable and always ready to help made my buying experience super easy
16 August 2026
Unprompted review
Reply from Carsa
Dear Mehvish,
Thank you for taking the time to share your experience. We're delighted to hear that our staff was friendly and that your buying experience was so positive. It's great to know that our team member was knowledgeable and helpful, making the process easy for you.
Best Regards,
The Carsa Team
Great experience at Carsa…
Kieanna is very nice and helpful during our test driving and purchasing, thank you.
17 August 2026
Reply from Carsa
Dear Don,
We're so pleased to hear that our team member was very nice and helpful during your test drive and purchase. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Do not trust this company
Do not trust this company. They will not refund your £39 fee to view a vehicle . I have been waiting 5 weeks and despite several calls I still haven’t received my £39 reservation fee from Carsa Bolton.it appears to be a scam as they asked for debit card rather than credit card saying it would be quicker to refund. Do not trust this company .After contacting customer care I have now received my refund although I should not have had to go through this to obtain the automatic refund . Also the car I viewed had what I can only describe as bleach marks over the front passenger seat which was not advertised, I would not have expected this on a car only 12 months old and costing well over £20,000.i have given the company an extra star for my experience with customer service
15 July 2026
Unprompted review
Reply from Carsa
Dear Clifford,
Thank you for choosing Carsa and for taking the time to share your experience. We’re sorry to hear that you have been waiting for your £39 reservation fee to be refunded and that you have had difficulty obtaining an update.
We appreciate how frustrating it must be to have chased this several times without receiving the resolution you expected. Please contact our Customer Care team directly at customercare@carsa.co.uk, quoting your details and reference if available, so the team can review the refund with you.
We will also look into the concerns you have raised internally, including the refund process and communication surrounding it.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Had the pleasure of getting help from…
Had the pleasure of getting help from Wayne to purchase my new Volkswagen T-roc today he’s so friendly and welcoming I would definitely be going back to Wayne in the future. Thank you Wayne 😁
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalie,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so friendly and welcoming, and that you had a pleasure purchasing your new car. We truly appreciate your kind words and look forward to assisting you again in the future.
Best Regards,
The Carsa Team
We had the pleasure of dealing with a…
We had the pleasure of dealing with a young gentleman called Wayne he was very polite and professional and very helpful he made us feel very relaxed and offered us drinks. Very happy with our experience 😊
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalie,
Thank you for sharing your experience. We're delighted to hear that our team member was polite, professional, and helpful, and that they made you feel relaxed and offered you drinks. We're so pleased you had a very happy experience.
Best Regards,
The Carsa Team
Excellent with 1 small critique
I thought the process of buying the car was extremely smooth, and Xander greeted me with a smile and ran me through the process very well, he was extremely professional.
My only criticism would be the standard of valeting, as it didn’t look to have been hoovered and had mud marks in the back, of course this is something I can do myself but it would have made the new car feeling even better.
17 August 2026
Reply from Carsa
Dear Jorin,
We're glad to hear about your positive experience with our sales process and the professionalism of our team. We sincerely apologise for the oversight regarding the car's cleanliness; we understand this detracted from your new car experience. We are reviewing our valeting procedures to prevent this from happening again.
Best Regards,
The Carsa Team
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