We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
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Review summary
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
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From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my... See more
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Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
Asks customers to review
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Excellent customer service
Excellent customer service, in complete contrast to our previous purchase. Kev the manager and Sal who arranged the sale could not have been more help. Thank you to both of you.
16 August 2026
Reply from Carsa
Dear James,
We're delighted to hear about your positive experience and that our team provided excellent customer service. It's wonderful to know they were so helpful. Thank you for your kind feedback!
Best Regards,
The Carsa Team
Excellent help and support
Excellent help and support. Communication was good. Car knowledge was great.
Thank you.
18 August 2026
Unprompted review
Reply from Carsa
Dear Emma ,
Thank you for taking the time to share your positive experience. We're delighted to hear that you received excellent help and support, and that our team's communication and car knowledge were great. We appreciate your kind words!
Best Regards,
The Carsa Team
Jay was fantastic and very helpful
18 August 2026
Reply from Carsa
Dear Kavinuja,
We are delighted to hear that you had a fantastic experience and found our team member to be very helpful. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Very helpful and informative…
Very helpful and informative salespeople. Special thanks to Ellie and Tariq!
18 August 2026
Reply from Carsa
Dear Maximilian,
Thank you for taking the time to share your experience. We're delighted to hear that our salespeople were very helpful and informative. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
I would like to thank Kieanna at Carsa
Great service from Kieanna at mountsorrel Carsa. Very efficient & professional, all questions & queries answered. Highly recommended for your next car 👌🏻👏🏻
18 August 2026
Reply from Carsa
Dear Martin,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided efficient and professional service, and that all your questions were answered. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Great service and great cars!
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be test driven, and the chap couldn't do enough to make sure my buying experience was positive. The part exchange quotation was upheld with detailed and fair inspection process. The transaction was smooth also. Thank you so much!
17 August 2026
Reply from Carsa
Dear Sara,
We are delighted to hear that your trade-in process was so smooth and positive. It's wonderful to know our team was attentive and helpful, ensuring a great buying experience. Thank you for your kind words!
Best Regards,
The Carsa Team
Lack of communication and help
We purchased a vehicle on the 21st June, this process was smooth and we were happy with our purchase. The only downfall was we were left with 30 miles petrol in the vehicle.
However, since then we have tried to contact Carsa regarding our tyres and our logbook we’ve had no reply apart from 1 email to say they’ll get back to us it has now been 7 weeks with no luck. The vehicle was given to us with tyres that had cracks in- all the way round with awful tread. We also haven’t received the logbook so we’re still not the registered keepers of the car. We shouldn’t have to be sorting this our end when we were told they’d send us the logbook within 4 weeks.
We live 2.5hours away from Portsmouth so turning up to the showroom isn’t an easy option for us.
Carsa should do better with communication, we won’t purchase another car with them in the future.
21 June 2026
Unprompted review
Above and beyond customer service
Ilyas went above and beyond, even working on his day off, to ensure that I walked away with my perfect car. He took his time to show me what was available within my budget, allowed me to test drive various cars, and then found the right deal for me.
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalia,
Thank you for taking the time to share your experience. We're delighted to hear that our team member went above and beyond, even on their day off, to help you find the perfect car within your budget. We appreciate your kind words about the excellent service you received.
Best Regards,
The Carsa Team
Nice atmosphere and salemanship.
It's good customers service, atmosphere and salemanship.
They should inform about money transfer and not accepting credit cards.
Salesman kaydan, Adam helpful and friendly.
17 August 2026
Reply from Carsa
Dear Pathak,
We're glad to hear you had a positive experience with our customer service and sales team. We appreciate your feedback regarding informing customers about money transfers and credit card acceptance, and we will certainly look into improving our communication in these areas.
Best Regards,
The Carsa Team
Bought a car from carsa and the staff…
Bought a car from carsa and the staff was super friendly never had a better buying experience Adam H my salesman was very knowledgeable and always ready to help made my buying experience super easy
16 August 2026
Unprompted review
Reply from Carsa
Dear Mehvish,
Thank you for taking the time to share your experience. We're delighted to hear that our staff was friendly and that your buying experience was so positive. It's great to know that our team member was knowledgeable and helpful, making the process easy for you.
Best Regards,
The Carsa Team
Great experience at Carsa…
Kieanna is very nice and helpful during our test driving and purchasing, thank you.
17 August 2026
Reply from Carsa
Dear Don,
We're so pleased to hear that our team member was very nice and helpful during your test drive and purchase. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Do not trust this company
Do not trust this company. They will not refund your £39 fee to view a vehicle . I have been waiting 5 weeks and despite several calls I still haven’t received my £39 reservation fee from Carsa Bolton.it appears to be a scam as they asked for debit card rather than credit card saying it would be quicker to refund. Do not trust this company .After contacting customer care I have now received my refund although I should not have had to go through this to obtain the automatic refund . Also the car I viewed had what I can only describe as bleach marks over the front passenger seat which was not advertised, I would not have expected this on a car only 12 months old and costing well over £20,000.i have given the company an extra star for my experience with customer service
15 July 2026
Unprompted review
Reply from Carsa
Dear Clifford,
Thank you for choosing Carsa and for taking the time to share your experience. We’re sorry to hear that you have been waiting for your £39 reservation fee to be refunded and that you have had difficulty obtaining an update.
We appreciate how frustrating it must be to have chased this several times without receiving the resolution you expected. Please contact our Customer Care team directly at customercare@carsa.co.uk, quoting your details and reference if available, so the team can review the refund with you.
We will also look into the concerns you have raised internally, including the refund process and communication surrounding it.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Had the pleasure of getting help from…
Had the pleasure of getting help from Wayne to purchase my new Volkswagen T-roc today he’s so friendly and welcoming I would definitely be going back to Wayne in the future. Thank you Wayne 😁
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalie,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so friendly and welcoming, and that you had a pleasure purchasing your new car. We truly appreciate your kind words and look forward to assisting you again in the future.
Best Regards,
The Carsa Team
We had the pleasure of dealing with a…
We had the pleasure of dealing with a young gentleman called Wayne he was very polite and professional and very helpful he made us feel very relaxed and offered us drinks. Very happy with our experience 😊
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalie,
Thank you for sharing your experience. We're delighted to hear that our team member was polite, professional, and helpful, and that they made you feel relaxed and offered you drinks. We're so pleased you had a very happy experience.
Best Regards,
The Carsa Team
Excellent with 1 small critique
I thought the process of buying the car was extremely smooth, and Xander greeted me with a smile and ran me through the process very well, he was extremely professional.
My only criticism would be the standard of valeting, as it didn’t look to have been hoovered and had mud marks in the back, of course this is something I can do myself but it would have made the new car feeling even better.
17 August 2026
Reply from Carsa
Dear Jorin,
We're glad to hear about your positive experience with our sales process and the professionalism of our team. We sincerely apologise for the oversight regarding the car's cleanliness; we understand this detracted from your new car experience. We are reviewing our valeting procedures to prevent this from happening again.
Best Regards,
The Carsa Team
From the minute I walked through the…
From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my new car away without any pressure. 5* service, would highly recommend.
17 August 2026
Reply from Carsa
Dear Kim,
Thank you for taking the time to share your experience. We're delighted to hear that you found our team friendly, welcoming, and accommodating. It's wonderful to know that the process was quick, easy, and pressure-free, and that you would highly recommend our service.
Best Regards,
The Carsa Team
Mo was really helpful when I was…
Mo was really helpful when I was purchasing my car, he was patient and explained things well and helping me understand details around the car the extended warranty etc.
Showroom was very warm though
17 August 2026
Reply from Carsa
Dear Anna,
We're so pleased to hear that our team member was helpful, patient, and explained everything clearly during your car purchase, including the extended warranty details. We also appreciate your feedback regarding the showroom temperature and will look into it.
Best Regards,
The Carsa Team
very helpful and good at answering…
very helpful and good at answering questions .worked with adam
16 August 2026
Unprompted review
Reply from Carsa
Dear Nicole,
We're so pleased to hear that our team was helpful and effectively answered all your questions. We appreciate your positive feedback!
Best Regards,
The Carsa Team
Reply from Carsa
Dear Rebecca,
We're so pleased to hear you had a positive experience and appreciated our approach. Thank you for your feedback!
Best Regards,
The Carsa Team
Aftercare service is shocking
Aftercare service is shocking. Can’t get through to anyone via telephone. Had AI response to the chat. Emails are ignored.
I’d just like to speak to someone to deal with my query.
I will update this review once the issue has been resolved.
13 August 2026
Unprompted review
Reply from Carsa
Dear Karen,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that you have struggled to get through to someone regarding your query and that you have not received the response you were expecting.
We appreciate how frustrating it is when you simply want to speak to someone and feel you are having to chase through different channels.
We will look into the concerns you have raised internally, including the communication and after-sales support you have experienced.
Thank you again for being a Carsa customer and for bringing this to our attention. We hope we can improve your experience going forward.
Best Regards,
The Carsa Team
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