Carsa Reviews 

First time buying a car from here excellent service from Jordan at the Towcester branch helped us all the way through the process can’t praise him enough

Excellent service, quick, easy and fully comprehensive. Callum couldn’t have been more friendly knowledgeable. Would highly recommend. Also amazing car.

We had a great experience with Carsa, Moh from Bradford and the whole team were really welcoming and friendly. We really appreciated being able to test drive the car unaccompanied and under no pressure. There are a range of sales support available including extended warranties, interior protection and alloy insurance. Moh was really transparent about the inspection report and car health checks. We would definitely consider purchasing from Carsa in the future!

Really good from start to finish plenty of coffe thanks again for the professional service will be using you again

Today I went to buy a car with Stevie he was very helpful getting us the deals we want with the price we want even going the extra mile to get us discounts where possible.

I caused some trouble but he never wavered. The test drive perfect.

The car lovely,

Paperwork quick and efficient.

Couldn’t ask for a better salesman.

Kayden made the whole buying and part exchange process easy and enjoyable. He was professional and knowledgeable without being pushy.

got what i want they are all amazing thanks for your support

Ruby was happy to help and ensured we got the car we was looking for.

Was given a date and time to collect a car at their Portsmouth showroom. 15 miles into my journey to collect it I received a phone call to be informed it wasn’t there but 320 miles away in Durham, no explanation, just nothing. They did say sorry.

Callum at Portsmouth sold us our new vehicle. Great help, very welcoming and explained everything thoroughly. Thank you very much!

No pressure from sales man, everything explained fully.

Fantastic customer service from Rahim today. Made everything from test drive to driving away as easy & seamless as possible. Thank you - would definitely use these guys again!

Jack was so helpful and clear, really put me at ease and explained everything really well. All round positive experience with getting a vehicle and really attentive staff.

Don't buy anything from them !!! Especially so called warranty!!! They scammed me for 2000£ . Worst company ever!!! They sale false warrantyes to .
Good Afternoon,

As discussed on Trustpilot, I wanted to email you personally and explain the issues you have been having.

You have referenced our website and said that we claim we offer refunds, but then we do not.

You referenced in your review that within the first 30 days of your policy, you are entitled to a full refund. This is correct, but only for certain products and policies and this is also only if a claim has not been made.

This refund also comes from the place that sold you the warranty e.g. the selling dealer or the finance company, because it is part of the "cooling off" period. This refund would never come from us.

You are not paying us for the warranty monthly, any payments you are making towards this warranty are going to the place you got the car from, whether that be the selling dealer or the finance company.

I have attached your policy documents for this warranty specifically. As you can see, it states under Clause 7.1:

"7.1 Any payments made for this warranty are non-refundable if You decide to cancel it."

As above, the warranty you purchased is non-refundable, therefore we cannot offer you a refund firstly because we have to abide by the policy terms and conditions and secondly because as stated above, you are not paying us the money for it, it's going to the place you purchased it from.

Hopefully this makes sense, however, if it does not, please do come back to me with any questions and your complaint is also being looked into, but I just wanted to explain things further.

Have a great rest of your day.

Billy

Brilliant service and lots of support and information provided from Moh at the Bradford branch of Carsa, we have purchased our son's first car at a fantastic price and condition. I would highly recommend a visit to any store but if you have the opportunity to visit this branch you would be well looked after. Thank you for all your help and assistance, we have a very happy 17 year old!

Very helpful,
No pushing to buy a car, very friendly, nothing was to much trouble.
Had a little issue with my test drive, BUT I couldn't fault there dedication to get it right.
Definitely recommend CARSA and the staff are very friendly and professional.
Thank you so much to the gentleman who took me out for my test drive (NISSAN QASHQAI) you remained calm when the car started making funny noises.
Also Catherine for setting everything up for us, I think we drove her manager mad 😅 but she remained very patient and kind.
Name badges would be good so people don't forget names. (Like me)
Customer service was excellent.

From the moment we stepped into the reception to the point of finalising the purchase of our new car, we felt completely at ease. Rubel gave us ample time to ask as many questions as we needed and clearly explained all the available options. At no point did we feel pressured. He made the entire process smooth, straightforward, and impressively seamless—all completed within a single day.

Marius was a friendly and helpful sales man with lots of knowledge.