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CarMoney Reviews 

4,654
•
TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and knowledgeable, guiding them through the process. Many people highlight the excellent and brilliant service provided, noting its efficiency and professionalism. The overall process is frequently described as simple, easy, and stress-free, with quick finance arrangements and fast service. However, some people were dissatisfied with the customer service after the initial finance approval. These customers reported issues such as ignored emails and calls, lack of responses, and poor after-sales communication. Some customers also noted that the company sometimes failed to take ownership of issues, such as resolving complaints or problems related to vehicle issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, politeness, and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and fantastic... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness, patience,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Response time

Consumers find response times to be positive, with many reviewers reporting quick decisions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with cruz mostly and a couple of other staff when he wasn't available and they all couldn't do enough to help. Brilliant service throughout. Can't fault them at all. Would definitely recommend.... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

Hi the whole process of finacing my car was so well done by car money everyone was so helpful especially Mo who talked me through everything and they found me an excellent finance deal many thanks to... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more

Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,654)

2,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, excellent timely communication, Rhys was very professional and supportive, considering how long it took me to find the right car he was a legend. I am now proudly driving a 23plate Tesla and couldn't be happier. The whole process was superb from start to finish, thank you CarMoney!!

27 June 2026
Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, Amaan was very helpful throughout the process he ensure everything was smooth and easy for me. He was very friendly and knowledgeable. Would highly recommend

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Bought a really bad car,Carmoney…

Bought a really bad car,Carmoney started off helpful to try and resolve issue but then changed to not really helpful at all when I was trying to get my money back,So not helpful at all Never using again.

13 May 2026
Unprompted review
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Reply from CarMoney

Thank you for taking the time to share your feedback. We are sorry to hear that you have been unhappy with your experience and we understand how frustrating it can be when you are waiting for a resolution.

As an FCA-regulated finance broker, we have a duty of care to our customers and must follow a thorough process to ensure that all concerns are reviewed fairly and in line with regulatory requirements. While we appreciate this process can sometimes feel lengthy, it is important that we take the necessary steps to fully investigate matters and reach the right outcome.

We are unable to discuss the specific details of your case in a public forum, however, your concerns are being reviewed and your dedicated Case Handler will be in contact with you directly with a further update.

Thank you again for bringing your concerns to our attention, and we appreciate your patience while we work towards resolving this with you.

Nikki the Ninja

Rated 5 out of 5 stars

Amazing service!

Where do I begin... Absolutely amazing customer service from the get go. Craig (my handler) was amazing. Searching high and low for my "Goldilocks" vehicle. I would highly recommend car money and especially Craig!!!

10 July 2026
Unprompted review

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