CarMoney Reviews 

4,655
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and knowledgeable, guiding them through the process. Many people highlight the excellent and brilliant service provided, noting its efficiency and professionalism. The overall process is frequently described as simple, easy, and stress-free, with quick finance arrangements and fast service. However, some people were dissatisfied with the customer service after the initial finance approval. These customers reported issues such as ignored emails and calls, lack of responses, and poor after-sales communication. Some customers also noted that the company sometimes failed to take ownership of issues, such as resolving complaints or problems related to vehicle issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, politeness, and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and fantastic... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness, patience,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Response time

Consumers find response times to be positive, with many reviewers reporting quick decisions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with cruz mostly and a couple of other staff when he wasn't available and they all couldn't do enough to help. Brilliant service throughout. Can't fault them at all. Would definitely recommend.... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

Hi the whole process of finacing my car was so well done by car money everyone was so helpful especially Mo who talked me through everything and they found me an excellent finance deal many thanks to... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,655)

2,088 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent!

Yes. Definitely 5star because from the start of transaction until the end, I will always be guided by them. Very approachable people and always ready to help you and willing to answers questions. Thanks a lot🙏

8 July 2026
Unprompted review
Rated 5 out of 5 stars

For me the process was quick and easy

For me the process was quick and easy. They didn't spend too long on the phone and hassle you with constant callbacks. They just did what they said they were going to do and did it quickly. Happy with the car and the service.

2 June 2026
Rated 5 out of 5 stars

Absolutely spot on looking for me car…

Absolutely spot on looking for me car finance. Dec at car money was a great help from the start to the end. Always in common with me through out the whole process. Really happily recommend these guess especially dec.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Martin was a breath of fresh air…

Martin was a breath of fresh air organising my car finance for my new vehicle, 5* support he went above and beyond helping me, we also have a good laugh along the way and after the vehicle was purchased, I had multiple follow up messages to make sure i was happy brilliant company 🙌🙌highly recommended

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent finance deal and brilliant communication

I can’t thank Car Money Finance enough for their tenacity, communication and support throughout my finance journey. Starting with them finding me an excellent finance deal with a great APR rate.

The dealership was slow to manage the case and communication was poor at times, but the team at Car Money Finance stayed on top of everything. They kept in touch consistently, even over the weekend, were always easy to reach, and kept me updated at every stage.

Their persistence made a stressful process so much easier. Thank you again for going above and beyond.

6 July 2026
Unprompted review

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