CarMoney Reviews 

4,647
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and attentive approach throughout the process. Many people highlight the excellent customer service, noting everything was explained clearly. Reviewers often mention the quick and efficient service, appreciating consistent communication and updates, making the overall experience easy and stress-free. However, some people were dissatisfied with communication and support after the initial deal. These customers reported being ignored, experiencing a lack of response to inquiries, or finding the company unhelpful when issues arose with a purchase or refund.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, attentive, and quick... See more

User experience

Consumers find the user experience to be positive, with many describing the process as easy, quick, and... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick approvals for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service very professional 👏 👍. I'm very happy customer I was approved for finance in matters of hours . I'm speechless how good this company is. I would recommend anyone who's looking for... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

I have found the company via Google search and from the beginning to the end they're amazing. Very helpful, attentive and quick. The whole process of helping me to get my finance was superb. I highly... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,647)

2,080 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was extremely pleased with Cruz

I was extremely pleased with the service I received from Cruz. From start to finish, there was no messing about or leaving me in the dark he kept me updated throughout the whole process and was always reliable and true to his word.
Even though there were a few issues along the way on both my side and the dealership’s, Cruz continued to prioritise everything and pushed it through to make sure I could collect the car on the date we originally agreed, which was incredibly convenient and helpful around my routine.
Cruz was so down to earth, easy to speak to and genuinely helpful throughout the entire process. Nothing ever felt like too much trouble, and I really appreciated the effort he put in to make everything happen. Thank you so much, Cruz, you have no idea how much I appreciate all your help! I would definitely recommend him to anyone looking for a straightforward and reliable service.

Give the man a raise 👏🏼

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Carmoney

Working with Melissa was an absolute blessing, i can't thank her enough for her help. When she told me I had been accepted I was ready to cry bless her she started getting emotional with me. Made me feel so much at ease as though we had known each other for years. Thank you so much!

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Warning

Warning: Finance broker failed all safety checks, slipped in hidden fees, and is withholding my £4,000
I want to warn anyone using this finance broker to find a vehicle. They explicitly assured me they had done rigorous checks on the dealership they were partnering with and directly told me this was a "safe deal." That was a complete lie. The vehicle they brokered for me was dangerous, clocked, and the entire experience has been a nightmare.
The "Safe Deal" Failed on Day 3: The car they approved suffered a major mechanical failure—the gearbox jammed completely in reverse—on day 3, after driving just 41 miles. I had to pay out of my own pocket for an independent Halfords safety inspection just to officially prove how defective the vehicle was because the broker's "vetted" dealership sold a total dud.
Falsified Mileage: The vehicle's mileage was completely falsified. Despite the broker claiming they check these dealerships, they missed (or ignored) that the car had been clocked. When caught out, the excuse was simply that "it was what was in the dealer's system"—proving the broker does zero actual due diligence before telling customers a deal is safe.
Hidden Fees & Financial Games: They slipped in hidden admin fees right at the very end of the paperwork process when the deal was already agreed upon
Manipulating the Law to Hold £4,000: Now that I have legally rejected this faulty car, the broker’s call handlers are actively trying to manipulate statutory consumer rights to avoid giving me my money back. They tried to claim they have "14 working days" to issue a refund instead of calendar days to deliberately stall. They are currently doing everything they can to avoid refunding the total amount and are holding onto my £4,000.
As a broker, your job is to protect the consumer and finance a legitimate vehicle from a reputable dealer. They failed on every front, mis-sold me a dud, and are now using call-center tactics to keep my money. Do not trust their "safety checks"—go elsew

13 July 2026
Unprompted review
CarMoney logo

Reply from CarMoney

Thank you for taking the time to share your feedback. We are sorry to hear that you have been unhappy with your experience and we understand how frustrating it can be when you are waiting for a resolution.

As an FCA-regulated finance broker, we have a duty of care to our customers and must follow a thorough process to ensure that all concerns are reviewed fairly and in line with regulatory requirements. While we appreciate this process can sometimes feel lengthy, it is important that we take the necessary steps to fully investigate matters and reach the right outcome.

We are unable to discuss the specific details of your case in a public forum, however, your concerns are being reviewed and your dedicated Case Handler will be in contact with you directly with a further update.

Thank you again for bringing your concerns to our attention, and we appreciate your patience while we work towards resolving this with you.

Nikki the Ninja

Rated 1 out of 5 stars

Very bad avoid them i recently got a…

Very bad avoid them i recently got a car from loan from them i was given 2 different prices when I asked why am I given different prices they said oh sorry it was an error but will give you a refund after 7 working days i have still not received anything and now they keep ignoring my calls and messages hannah was dealing with my car loan be careful what they say to you

12 June 2026
Unprompted review
CarMoney logo

Reply from CarMoney

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We take comments such as yours very seriously, and we can confirm that we have raised your concerns as a formal complaint so they can be fully investigated.

A dedicated Case Handler has now been assigned to your complaint and will be in touch with you directly as soon as possible to provide an update and discuss the matter further.

Kind regards,

Nikki the Ninja

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look