CarMoney Reviews 

4,662
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and knowledgeable, guiding them through the process. Many people highlight the excellent and brilliant service provided, noting its efficiency and professionalism. The overall process is frequently described as simple, easy, and stress-free, with quick finance arrangements and fast service. However, some people were dissatisfied with the customer service after the initial finance approval. These customers reported issues such as ignored emails and calls, lack of responses, and poor after-sales communication. Some customers also noted that the company sometimes failed to take ownership of issues, such as resolving complaints or problems related to vehicle issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, politeness, and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and fantastic... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness, patience,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Response time

Consumers find response times to be positive, with many reviewers reporting quick decisions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with cruz mostly and a couple of other staff when he wasn't available and they all couldn't do enough to help. Brilliant service throughout. Can't fault them at all. Would definitely recommend.... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

Hi the whole process of finacing my car was so well done by car money everyone was so helpful especially Mo who talked me through everything and they found me an excellent finance deal many thanks to... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,662)

2,088 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give a zero I would!!!

If I could give a zero I would!!!
After sales is absolutely horrific!
Got a van selected by them finance sorted went through to see van pay deposit other and it was not in very good condition’ bald tyres rust but dent/slash in back door few others things.
Nener took ownership and tried for 3 days to get intouch with car money by text phone email and absolutely nothing no reply left on hold totally ignored
Different story when trying to tie up the deal constant calls from 4 different people in the space of 10 minutes even though they were informed was in work!!!
Them random automated messages asking when was picking up van just constant!!!

16 July 2026
Unprompted review
CarMoney logo

Reply from CarMoney

We are very sorry to hear that the vehicle you received has not been up to the standard you expected. We fully appreciate how frustrating and disappointing this must have been, particularly given the difficulties you have experienced when trying to get in touch with us.

We take feedback of this nature extremely seriously and apologise for the frustration caused by your experience. We have raised a formal complaint so that the concerns you have raised can be fully reviewed and investigated.

A dedicated Case Handler will be in contact with you in due course to discuss your concerns in more detail, assist with your complaint and work towards reaching an appropriate resolution.

Kind regards,

Nikki the Ninja

Rated 5 out of 5 stars

I had a great experience with CarMoney

I had a great experience with CarMoney. The whole finance process was straightforward, fast, and stress-free. The team was friendly, professional, and kept me informed every step of the way. They helped me find a finance deal that suited my needs, and everything was explained clearly with no hassle. I would definitely recommend CarMoney to anyone looking for car finance. Thank you for making the process so easy!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Initially I found it difficult to…

Initially I found it difficult to discuss my requirements but once I spoke to Chris in depth, he was able to support me through the car loan application process. He was then incredibly helpful and understanding. Grateful for his hard work in obtaining the best terms and dealing with the car dealership

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Very polite staff

Very polite staff , very helpful staff , well explained everything that was happening etc , kept in contact with updates , everything went very smoothly. Highly recommended.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Excellent experience⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️I had an excellent experience with CarMoney, and I cannot recommend them highly enough.
Martin Barrett was fantastic from start to finish. He was professional, friendly, and always available to answer my questions throughout the process.
Martin kept me updated every step of the way, explained everything clearly, and made what could have been a stressful experience incredibly straightforward. Thanks to his support, I am able to collect my new car without any hassle, and I am absolutely delighted .
If you are looking for someone who genuinely cares about providing great customer service and making the finance process smooth and stress-free, I ‘d definitely recommend Martin Barrett and the team at CarMoney.
Thank you again, Martin, for all your help!⭐️⭐️⭐️⭐️⭐️

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, ive been trying to cancel for the last 6 days as within my 14 day cooling period. Not collected van and no calls messages emails nothing in response to cancelling. Awful service

9 July 2026
CarMoney logo

Reply from CarMoney

We're sorry to hear that you've found the cancellation process frustrating, and we appreciate you taking the time to share your feedback.

As a regulated business, we have a responsibility to ensure that all cancellations are handled in line with the appropriate processes and regulatory requirements. While we understand this can sometimes be frustrating, these steps are in place to protect our customers and ensure we meet our obligations.

We appreciate your comments and will ensure your feedback is shared with the relevant team as we continually look for ways to improve our customer experience.

Kind regards,
Nikki the Ninja

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