Car Keys Solutions Reviews 

7,920
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient, professional, and quick service, noting how issues were resolved promptly and effectively. Many people highlight the staff's helpfulness, kindness, and polite demeanor, often going above and beyond to assist. Excellent communication and responsiveness from customer service are frequently mentioned, keeping people informed throughout the process. However, some customers also noted concerns regarding pricing, with instances of quotes changing upon arrival or feeling that prices were unexpectedly high. A few other people also felt that the service quality was inconsistent, describing issues like initial failed attempts, dashboard damage, or perceived incompetence from technicians. Additionally, some reviewers were not happy with customer service, mentioning rudeness or discrepancies between phone information and actual service.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and... See more

Price

People report ambiguous experiences with price, with many customers praising the competitive and fair... See more

Product

Consumers find product experiences to be ambiguous, with some praising the efficiency and quality of key... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the outstanding expertise, communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Florin, from Car Keys Solutions (Watford) is simply exceptional. Not only a top professional , truly the best in London , but also a genuinely kind and reliable person. I called him late, never hav... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. I got a phone call within seconds of registering my requirements on line and the guy on the phone was clear, concise and help, outlining a couple of options and cos... See more

Company replied

Rated 5 out of 5 stars

Initial call made at 9pm and ghost immobiliser all fully installed on my driveway by 4pm the following day. Quick and efficient service and the engineer was extremely pleasant and fully explained the... See more

Company replied

Rated 5 out of 5 stars

Wow. What a great experience. BMW 2014 replacement key. I got the quote on the phone the quote number was messaged to me. The price was the best I could find. What really stood out was the service at... See more

Company replied


Company details

  1. Car Security System Installer
  2. Car Service

Information provided by various external sources

Car Keys Solutions provides Auto Locksmiths Service covering London M25 and surrounding counties. Our services comprise car key replacement of lost, broken, stolen car keys, repair damaged car keys, programming spare keys, installing vehicle advanced anti theft immobiliser systems, installing van additional lock protectors, Install vehicle tracking systems, vehicle lock set repair or change, all range of vehicle ecu programming and coding and much more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,920)

1,083 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were very efficient and polite…

Staff were very efficient and polite during phone calls, and the guy who came to the car was too.

28 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind feedback!

We’re really pleased to hear that both our office team and technician were efficient, polite, and helpful throughout the process. We truly appreciate your support.

Kind regards,
Car Keys Solutions Team

Rated 5 out of 5 stars

Excellent experience

It was such a smooth experience when I needed my car remote repaired. I recommend! 👌🏻💯

28 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your fantastic feedback!

We’re delighted to hear your car remote repair was a smooth and hassle-free experience. We truly appreciate the recommendation and your support! 👌🏻💯

Kind regards,
Car Keys Solutions Team

Rated 5 out of 5 stars

Great professional guys

Great professional guys. On time very good at instructing what to do

28 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your great feedback!

We’re pleased to hear our team was professional, punctual, and kept you informed throughout the process. We really appreciate your support.

Kind regards,
Car Keys Solutions Team

Rated 1 out of 5 stars

I have sent an email of serious…

I have sent an email of serious complaint and will be publishing my full review soon

28 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Hi Dane,

We take customer concerns seriously and would be happy to review the matter once we receive the details. Please feel free to send your email, and we will investigate the issues raised and respond accordingly.

We welcome the opportunity to address any concerns directly and fairly.

Kind Regards,

Car Keys Solutions Team

Rated 5 out of 5 stars

Staff in the workshop were helpful and…

Staff in the workshop were helpful and polite I followed the visit with a phone call to book a mobile engineer who arrived on time he was knowledgeable and precise in his explanation of what he was going to do and finished within the 30 minutes that he said would. Overall excellent service throughout. Thank you

27 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind feedback!

We’re delighted to hear that both our workshop team and mobile engineer provided a professional and helpful experience. It’s great to know everything was clearly explained, completed on time, and carried out as promised.

We truly appreciate your support and thank you for choosing Car Key Solutions.

Kind regards,
Car Keys Solutions Team

Rated 5 out of 5 stars

Very efficient and very friendly and…

Very efficient and very friendly and soon as I called them they gave me choice of coming to their shop or they will come to me to my car so I went to shop and within 15 min I ve got my key done and I tested and working and save me from hassle of waiting and did nt spoil my bank holiday weekend excellent service friendly receptionist and very friendly technician and thank you guys .

22 May 2026
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Reply from Car Keys Solutions

Thank you for the wonderful review!

We’re delighted to hear you found the service efficient and friendly from start to finish. It’s great that visiting our shop saved you time and helped get your key sorted within minutes, especially over the bank holiday weekend.

We’ll be sure to pass your kind words on to both our receptionist and technician. Thank you for choosing Car Key Solutions!

Kind regards,
Car Keys Solutions Team

Rated 5 out of 5 stars
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind words! We’re thrilled to hear you had an excellent experience with our service. We truly appreciate your support and look forward to serving you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Very timely and efficient

Very timely and efficient

26 May 2026
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Reply from Car Keys Solutions

Thank you for your feedback! We’re glad to hear you found our service timely and efficient. We appreciate your support and hope to assist you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Great service and your technician was…

Great service and your technician was very helpful.

20 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind words! We’re glad to hear you had a great experience and that our technician was able to help. We truly appreciate your support and look forward to assisting you again in the future.

- Car Keys Solutions Team

Rated 1 out of 5 stars

Car diagnostic testing is just a code…

Car diagnostic testing is just a code reader which I already know and told engineer update the MAP sensor was at fault so I received incorrect data information

25 May 2026
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Reply from Car Keys Solutions

Thank you for your review. Our diagnostic testing is not limited to reading fault codes — it includes checking live data, verifying symptoms, and carrying out the necessary assessment to help identify the root cause of the issue. Prior to booking, the diagnostic procedure and charges were explained and agreed to. We always aim to be transparent about the work involved and the service being provided.

- Car Keys Solutions Team

Rated 5 out of 5 stars

Great experience and service on time…

Great experience and service on time and gave detailed instructions how to use and choose the product

26 May 2026
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Reply from Car Keys Solutions

Thank you so much for your positive review! We’re delighted to know you were satisfied with our service and appreciated the guidance provided in choosing and using the product. Your feedback means a lot to us, and we hope to assist you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Came early and made an unplanned extra …

Came early and made an unplanned extra key. So so great- would use again

25 May 2026
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Reply from Car Keys Solutions

Thank you for your wonderful feedback! We’re happy to hear our technician arrived early and could assist with the extra key request. It’s great to know you had such a positive experience, and we’d be glad to help you again anytime!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Had lost car key called car key…

Had lost car key called car key solutions ordered new key they explained procedure time frame which was great key arrived from Germany mercedes had a issue and little misunderstanding from both ends but was resolved nicely good communication as they looked into matter manager and technician was very helpful sorted the problem out quickly would recommend to everyone thank u 😀

26 May 2026
Unprompted review
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for taking the time to share your experience! We’re pleased we could assist with your lost car key and provide clear information about the process and timeframe. We appreciate your understanding regarding the issue along the way, and we’re glad our team was able to communicate well and resolve everything quickly. Your kind recommendation means a lot to us. Thanks again for choosing us!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Excellent Customer Service …

From the beginning of my conversation with the advisor, he explained what as gone on with other drivers in the same situation.

The time frame was remarkable, after I received all my notifications and first payment was made, the following day the Locksmith called me to double check my location.

When he was by my van I got another message and I went to meet him.

Very pleasant Locksmith and within a short space of time the job was done and final payment made.

Excellent Customer Service 😊😊😊

25 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for taking the time to leave such a detailed review! We’re so pleased to hear that you felt informed and supported from the very beginning. It’s great to know the process was quick, communication was smooth, and our locksmith provided friendly and efficient service on the day. We truly appreciate your kind words and are glad we could deliver an excellent customer experience for you!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Turned up at 2pm after a call at 8am on…

Turned up at 2pm after a call at 8am on a bank holiday. Reassuring advice given regarding car security, polite service and quickly identified the problem

25 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind review! We’re glad we could get to you quickly, especially on a bank holiday, and provide some reassurance and support. Really appreciate your feedback and we’re happy we could identify the issue for you.

- Car Keys Solutions Team

Rated 2 out of 5 stars

Said they'd be an hour and a half...

Said they'd be an hour and a half.... Then that time changed to 4 and a half ONCE payment was made. Lied about where the driver was coming from...... And where they lived etc..... Not really Impressed

20 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Hi Simon,

Sorry for the inconvenience caused. While ETAs can occasionally change due to traffic, job delays, or demand at the time, we always aim to keep them as accurate as possible. That said, we understand the importance of clear and timely updates throughout, and we’ll make sure communication is improved going forward. We appreciate your feedback.

- Car Keys Solutions Team

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service

19 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your feedback! We’re glad you found our service quick and efficient. We appreciate your support and look forward to assisting you again!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Everyone was polite and professional. Highly recommended.

19 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you so much for your kind words and recommendation! We truly appreciate your support. It’s wonderful to hear that you had a great experience with our team. We look forward to serving you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Probably one of the best

I got the secondnd key for my 2022 VWTiguan with this guys,I was suspicious at the beginning, I had to provide personal informations on WhatsApp, if you feel the same you can pop by in one of their locations. Key ordered from Germany, and it was programmed on my drive. Multiple methods to pay, no hassle, friendly and professional staff, very happy with the result.

23 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for taking the time to share your detailed experience! We completely understand your initial concerns, and we’re glad we could earn your trust and provide a smooth, hassle-free service. It’s great to hear you were happy with the key ordering and programming process, as well as our friendly and professional team. We truly appreciate your recommendation and support!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Brilliant service arrived ontime.

Brilliant service arrived ontime.

23 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind words! We’re delighted you were happy with the service and punctual delivery. We truly appreciate your support and look forward to serving you again!

- Car Keys Solutions Team

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