Carhireexcess.co.uk Reviews 

1,852
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the affordable pricing and the user-friendly website, noting that it is very simple to arrange comprehensive insurance coverage compared to traditional rental desks. Consumers consistently appreciate the transparent terms, the fast and straightforward claims process, and the significant financial savings experienced over time. However, some people mentioned encountering communication difficulties, such as phone lines disconnecting or specific claim portions being denied by the provider. A small group of reviewers also felt that the service did not meet their personal expectations, leading to frustrating experiences and wasted money.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting competitive and fair rates that... See more

User experience

People report positive experiences with user_experience, highlighting that it is very clear and easy to... See more

Service

Users describe positive interactions with service, highlighting efficient communication and affordable... See more

Claim

Reviewers highlight positive aspects of claim experiences, consistently noting that the process is swift,... See more

Website

Customers had positive experiences with website, finding the online platform easy to use, navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to take out the insurance at short notice. Very competitive rate & cover compared to the hire co. OTC charges and with easy to understand terms &: conditions. Can't comment on service/response if... See more

Company replied

Rated 5 out of 5 stars

Good experience with Carhireexcess We had a small accident with the car we had rented. Nothing major, just a scratch, but the car rental charged us a hefty repair cost. The car hire exce... See more

Company replied

Rated 5 out of 5 stars

Insurance can only be truly rated if and when you have to claim. After many years hiring cars in Europe we fell foul of the 'that scratch wasn't there when you took the car'! We photo'd and video'd th... See more

Company replied

Rated 5 out of 5 stars

My go-to for excess waiver. Always far cheaper than hire company insurance. Worth noting that this "saving" means accepting more admin in the event of a claim. One minor criticism, why is there no ac... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

CarHireExcess.co.uk is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At CarHireExcess.co.uk, you can choose between European or Worldwide policies, be it Annual or Daily cover. We also offer Supplemental Liability Insurance as an add-on cover for Worldwide policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,852)

360 reviews in the last 12 months

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Rated 5 out of 5 stars

Settled claim quickly and efficiently

Settled claim quickly and efficiently. Would use again. Premium reasonable. A little fiddly using the portal, but at least it works.

24 March 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Morning,
Thank you for leaving a review.

We're so glad we could resolve your claim efficiently and that our premiums are reasonable. We appreciate your feedback on the portal; we're always working to improve our systems.

Kind regards,
Gagandeep

Rated 5 out of 5 stars

This company helped me well with a…

This company helped me well with a previous claim. I was also assisted with my yearly payment details after the closing time. Thank you.

30 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Paul,
Thank you for leaving a review.

We're so glad we could assist you with your claim and yearly payment details! We appreciate you sharing your positive experience with us.

Kind regards,
Gagandeep

Rated 5 out of 5 stars

Straightforward

Very clear and easy to arrange. A small-ish premium to completely cover your car hire potential liabilties. The car hire company wanted five times as much for less cover.

29 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear customer,

We're glad to hear that arranging your car hire coverage was clear and easy. We appreciate you highlighting the value we offer compared to other options.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy to use

Easy to use. Quick and effective.

29 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Lee,

We're so glad to hear that you found our product easy to use and effective! Thank you for sharing your positive feedback with us.

Kind Regards
Rahul

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Jason,
Thank you for your review.

We're so glad you enjoyed your experience with us! We truly appreciate your kind words and positive feedback.

Kind regards,
Gagandeep

Rated 5 out of 5 stars

Easy to use website

Easy to use website, with different options to chose from.

28 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Robert,
Thank you for your review.

We're so glad you found our website easy to use and appreciated the variety of options! Thank you for your wonderful feedback.

Kind regards,
Gagandeep

Rated 5 out of 5 stars

Good website and very easy to set up…

Good website and very easy to set up the policy.

26 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Mr & Mrs O'Connor,
Thank you for your review.

We're so glad to hear that our website made setting up your policy easy and straightforward. We appreciate your positive feedback.

Kind regards,
Gagandeep

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Afternoon,

We're so happy to hear that you found our product easy to use and a good value. Thank you for your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Ease of purchase was 5 star

Ease of purchase was 5 star. Should I need to use this insurance once I’ve used my car hire, I will be placed in a position to judge its efficacy.

22 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Morning,
Thank you for your review.

We're so glad to hear that your purchase experience was easy! We hope you won't need to use the insurance, but we are here if you do.

Kind regards,
Gagandeep

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, have used before. Would recommend.

24 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Morning,
Thank you for your review.

We're so glad to hear you found the purchasing process easy and appreciate your recommendation! Thank you for your continued support.

Kind regards,
Gagandeep

Rated 1 out of 5 stars

Didn't reply to email

Didn't reply to email. Couldn't contact on the phone. No response to live message.

24 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Afternoon,

Thank you for sharing your concerns — I’m looking into this and will reach out to you directly.

Kind regards,
Dominik

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Morning,
Thank you for your review.

We're happy to hear that our purchasing process was easy and the price was good for you. We appreciate your positive feedback!

Kind regards,
Gagandeep

Rated 5 out of 5 stars

Simple and efficient process

Simple and efficient process

18 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear David,

We're so happy to hear that our process was simple and efficient for you. We truly appreciate your positive feedback!

Kind Regards
Rahul

Rated 5 out of 5 stars

Excellent company

Excellent company and recently settled a claim within a matter of days.

13 June 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Robert,

We are so happy to hear that we settled your claim quickly. We appreciate your positive feedback!

Kind Regards
Rahul

Rated 5 out of 5 stars

All good

Easy to carry out.

19 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Martin,

We appreciate you taking the time to share your feedback with us. We are glad to hear that you found the process convenient.

Kind Regards
Rahul

Rated 5 out of 5 stars

Really good value for money

Really good value for money. An annual European policy is far cheaper than a single upgrade at the rental desk!
My policy renewal only increased by £1 this year.
I had a claim last year following a less than transparent experience with a rental company and I was reimbursed quickly without fuss.
Great service.

18 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear customer,

We are so pleased to hear that our annual European policy offers such great value and that your renewal increase was minimal. We're also glad we could assist quickly and efficiently with your claim last year. Thank you for your wonderful feedback!

Kind Regards
Rahul

Rated 5 out of 5 stars

hello

price is great

18 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Avrohom,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Exactly what i wanted

Exactly what i wanted
Easy to navigate
Very happy with policy

17 July 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear George,

We are so glad you found our navigation easy and are very happy with your policy. Thank you for your feedback!

Kind Regards
Rahul

Rated 5 out of 5 stars

I don’t travel anywhere without car…

I don’t travel anywhere without car hire excess cover and my business goes to this company every time. I had to make a small claim many years ago. It was fuss free and settled in no time. Whilst that claim was thankfully an isolated one, Car Hire Excess provides real peace of mind and at a great price too.

5 June 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Michael,

We're so glad to hear that our car hire excess cover provides you with peace of mind for your travels. It's wonderful to know that your past claim was handled efficiently and that you find our service to be a great value. We truly appreciate your continued trust in us.

Kind Regards
Rahul

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