Cardinal Financial Company Reviews 593

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

They sell your information regardless even afterwards when my loan was sold to other company. I did use the company 10 years ago now I get junk mail that sponsor by cardinal mortgage

Company replied

Rated 5 out of 5 stars

Brian followed up with us to the detail the whole way through our new build timeline (9months!), proactively gave us heads up info, answered all of our questions and concerns, and worked with us throu... See more

Company replied

Rated 5 out of 5 stars

Cardinal Financial and specifically Charlie and Matt went above and beyond to make themselves available for any questions we had, day or night. They did an amazing job competitively and got us a great... See more

Company replied

Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME HERE, as we have learned the hard way… closing date after closing date after closing date…. As lock rate fees climb climb climb. Poor communication…. At its worse. We were tol... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

Cardinal Financial® is ending the mortgage mayhem. Powered by our living loan engine, Octane®, we deliver Speed to Mortgage™ with certainty from application to close—real approvals, real numbers, and real confidence. With operations in all 50 states, we're combining automation with human expertise to turn lending complexity into clarity. Cardinal has earned the coveted status of approved lender for Fannie Mae, Freddie Mac, and Ginnie Mae and is an approved lending institution by the FHA, VA, and USDA. Driven by innovation and a commitment to doing what's right, we're building the future of modern home lending with every clear, confident close. Cardinal Financial is a national mortgage lender offering home purchase and refinance loans through its loan engine, Octane, to borrowers in all 50 states. Founded in 1987, Cardinal Financial has been helping borrowers navigate the home loan process for nearly four decades. Cardinal Financial offers conventional, FHA, VA, USDA, and jumbo loan options for purchase and refinance, helping borrowers across all 50 states and DC find the right home loan for their needs. Whether you're a first-time homebuyer or refinancing your current home, Cardinal Financial's process delivers a fast, transparent path to closing. Cardinal Financial helps homebuyers and homeowners explore mortgage options and close with confidence from day one. Learn More: www.cardinalfinancial.com or follow us on Facebook (@cardinalfinancial), Instagram (@cardinalfinancial), and LinkedIn (@cardinalfinancial). Cardinal Financial Company, Limited Partnership NMLS #66247. Equal Housing Opportunity.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing experience

Would recommend time and time again! Suzanne Abdullah was very patient, no matter how many questions we’d have, she always made sure we were taken care of.

I’d recommend her and Cardinal Financial time and time again -

4 January 2022
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thanks for sharing your experience with Suzanne and the Cardinal Financial team, Mike! We’re so glad we were able to assist in your journey as a homeowner.

Rated 5 out of 5 stars

Cardinal Financial and Brandon Ford - Good to go!

Brandon Ford was our contact at Cardinal Financial. Throughout the whole process he kept us up to date on our progress and answered any questions quickly and completely. With numerous choices available to homebuyers these days it was important to us to find one that we trusted. Brandon met or exceeded our expectations every step of the way.

3 January 2022
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thanks for your review of Cardinal, Mark! We're happy to see that Brandon was able to help you purchase your home.

Rated 5 out of 5 stars

Very excellent

3 January 2022
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for leaving Cardinal Financial 5 stars! We’re so glad we were able to assist in your journey as a homeowner.

Rated 5 out of 5 stars

Travis Goltz was professional and…

Travis Goltz was professional and prompt to respond. He walked us through each step and encouraged us to ask questions to ensure we understood the process.

29 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

We love to see this, Alicia. Thanks for your review, and please keep us in mind for future home financing. We're always here to help!

Rated 1 out of 5 stars

I have a home loan with Cardinal…

I have a home loan with Cardinal Financial. My insurance was not paid out of my escrow and now have been giving an oh well by the company who advised the check was sent. The insurance company stated they never received the check and my insurance is now canceled. Cardinal has been called multiple times and wont do anything to resolve this issue. Now my insurance is canceled, my rate will go up due to lapse in coverage and Cardinal won't lift a finger to do anything. DO NOT USE THIS COMPANY! And since my insurance has lapsed, I can't get coverage anywhere.

29 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for bringing this to our attention, Dave. We would like the opportunity to speak with you so that we can assist. At your convenience, please contact the Cardinal Financial Customer Care department at (855) 561-4944 or via email at customercare@cardinalfina­ncial.com.

Rated 5 out of 5 stars

Great Communication

Great Communication, smooth and easy process.

28 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for taking the time to leave a review, Dana! We’re thrilled we were able to exceed your expectations. Please let us know if we can do anything to assist you in the future!

Rated 5 out of 5 stars

Best home buying experience ever 😁

It's been a while since I have owned a home, Nancy walked me through everything and was very quick to respond when I had questions.
Would not refer to anyone else but Nancy 😁

28 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thanks for your review, Jeff! We're happy to see that the Cardinal loan team was able to help you purchase your new home. If you need anything in the future, be sure to give the Cardinal team a call!

Rated 1 out of 5 stars

people at cardinal are not on the same…page

people at cardinal are not on the same page and the changed loan officers so the new loaner was not updated and they do understand the state have different requirements and different laws and still have seen my refund which was out of pocket for an appraisal never happened said was an order for appraisal wait home for three days nothing no very professional

22 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for bringing this to our attention. We would like the opportunity to speak with you so that we can assist. At your convenience, please contact our Customer Care department at (855) 561-4944 or via email to customercare@cardinalfina­ncial.com.

Rated 5 out of 5 stars

Incredibly enjoyable through the finish line!

Brian followed up with us to the detail the whole way through our new build timeline (9months!), proactively gave us heads up info, answered all of our questions and concerns, and worked with us through the finish line - not to mention very quick funding, said the Title Company - while making our experience totally enjoyable and personable! We cannot say this about other lenders we’ve worked with!! :)

21 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for taking the time to let us know about your fantastic experience with Brian! Our people are our greatest asset and we take pride in knowing that they have provided you with superior service. We look forward to working with you again in the future for all of your home loan needs.

Rated 5 out of 5 stars

Jim is the best!

Jim was so incredibly helpful before, throughout and after our home buying experience! Honestly, nothing negative to say, he was there to answer any questions and always made sure we knew exactly what was happening and what to expect next.

21 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

We can't thank you enough for your business and for taking the time to leave a review. The Cardinal Financial team appreciates the kind words. We look forward to working with you again in the future!

Rated 5 out of 5 stars

it was took and care of and got done

everything was handled very well and all the hard work that it went in on everything to finish and well done with everyone.

21 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thanks for sharing your experience with Cardinal Financial, Betty! We’re so glad we were able to assist in your journey as a homeowner.

Rated 5 out of 5 stars

Chris Roberti is the best!!

Chris Roberti is the best mortgage broker in NY. He made the home buying process seamless from start to finish and answered all my questions no matter what time of day or night. I highly recommend him and Cardinal Financial if you are looking to buy a home

21 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Hey April, thanks for your review and recommendation! We take pride in providing excellent service, and we're thrilled you were happy with your experience with Chris. Please let us know if Cardinal can do anything else to help in the future!

Rated 5 out of 5 stars

Great to work with.

15 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thanks for your review, Rob! We're happy to see that the Cardinal loan team was able to help you purchase your home!

Rated 5 out of 5 stars

Working with Mr. Domingo Cardinal financial

Working with Mr. Domingo has been a great experience. He assisted me with my first refinancing and when I had questions about a second refinancing he was on top of the latest information I needed to know. Cardinal financial has been a major blessing to my family. I would recommend Cardinal financial to my friends and family for refinancing needs.

15 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for the review and recommendation, William! It is always our goal to provide a positive experience and we are so glad to hear that Cardinal has met your expectations. We look forward to working with you again!

Rated 5 out of 5 stars

Bryant Cuadros is the best broker

I've worked with a number of mortgage brokers in my day, but Bryant Cuadros is miles ahead of his competition. He was extremely helpful throughout the entire process, he even got involved in situations he didn't need to in order to guarentee my success in acquiring my property. He has effective communication, an immense amount of experience, and most importantly he had my best interest at heart. I will only be working with Bryant on any future purchase or refinance.

13 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for taking the time to let us know about your fantastic experience with the Cardinal loan team! Our people are our greatest asset and we take pride in knowing that they have provided you with superior service. We look forward to working with you again in the future for all of your home loan needs.

Rated 5 out of 5 stars

Great experience!

Marylee and her team at Cardinal Financial were not only were able to offer me the lowest rate out there, but throughout the entire loan process they were extremely friendly and helpful. Marylee and her team are extremely responsive and a pleasure to work with. They were able to get my complicated loan processed within the tight time limitation of our closing deadline. I look forward to working with Marylee in the future!

13 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

It was our pleasure, Soren! We're so happy to see that the Cardinal loan team was able to help you purchase your home. If you need anything in the future, be sure to give us a call!

Rated 5 out of 5 stars

Terrific customer service!!

Chris Roberti and his team are consummate professionals. I am a first time home buyer and they made the process simple for me. Chris personally is extremely responsive, and took the time to answer all my questions. I recommend Chris Roberti without any reservation.

13 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for the review and recommendation, Maureen! We’re thrilled to hear Chris and the Cardinal Loan team could help make buying your first home easy. We look forward to working with you again in the future!

Rated 5 out of 5 stars

They have a great team that are…

They have a great team that are available, knowledgeable, and patient in answering questions that come up along the process. I will definitely recommend Cardinal Finance.

12 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Thank you for the review and recommendation, Carlos! The Cardinal loan team works hard to help customers like you every day, so we’re glad to see you had such a great experience with us. We’ll make sure your review is shared with the team.

Rated 1 out of 5 stars

Harassed by their salesman

Harassed by their salesman . Told them not interested yet repeated calls. The calls from cardinal were disguised as local to my area in Connecticut.

10 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

We are sorry to hear this and thank you for bringing this to our attention. We assure you that we do not condone any form of harassment. At your convenience, please contact the Cardinal Financial Customer Care department at (855) 561-4944 or via email at customercare@cardinalfina­ncial.com.

Rated 1 out of 5 stars

They only send notices by mail....have…

They only send notices by mail....have to submit docs through a 3rd party if there is a problem with the mortgage payments They billed and took $4200 extra dollars out of my bank account on Dec.1..I corrected the issue and they said all was good. I have to wait until Dec.17th for the money to be approved and then the only way to get it is by mail. That was my Christmas money for my family. They removed it from my account but can only mail it back..no emails or phone calls about the original issue so I didn't pick up on it until it was too late. When I asked, they said everything they do is by mail, I should have stayed with Penny Mac... You have been warned!!!

James J
NJ

9 December 2021
Unprompted review
Cardinal Financial Company logo

Reply from Cardinal Financial Company

Hello James,

We appreciate you bringing this to our attention. We would like the opportunity to speak with you so that we can assist. At your convenience, please contact the Cardinal Financial Customer Care department at (855) 561-4944 or via email at customercare@cardinalfina­ncial.com.

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