Ordered from here for a birthday present but never received the order or any communication from the company even after sending three emails. I was lucky I paid through PayPal so was able to get a refu... See more
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After ordering on the 15th feb and then reading the reviews on this page I was worried! I immediately emailed the company thinking I've been scammed! The company never replied to my emails but tod... See more
Company replied
Bought my first air diffusers for my partner and myself. Received the wrong coloured product, emailed customer service twice, no reply or even acknowledgement. Terrible customer service, and lookin... See more
Company replied
Wish I had read these reviews before purchasing anything. I'm always a little dubious anyway when I've never heard of them before, but I'd rather other people know of my problems with them. I never... See more
Company replied
Company details
Written by the company
Diffusers that provide strong, long lasting aroma with designer inspired scents. Maintain a fresh, moisture and odour free vehicle.
Contact info
Unit 10, Tong Park Industrial Estate, Otley Road, BD17 7QD, Baildon, United Kingdom
- info@cardiffusers.co.uk
- cardiffusers.co.uk
Order arrived fast and delivery was…
Order arrived fast and delivery was free, great service and great products A+

Reply from Car Diffusers
Loving the fragrance selection…
Loving the fragrance selection available. Everybody keeps telling me how good my car smells. Delivery time was a bit long but it was worth the wait. Happy with my diffuser. I will definitely be getting more fragrances soon.

Reply from Car Diffusers
Service has been absolutely poor and…
Service has been absolutely poor and still haven’t received my proud really disappointed.

Reply from Car Diffusers
Ordered a week ago
Ordered a week ago, emailed to see what’s going on or even if there is a delay and no reply. Can’t track my items as it comes up still haven’t been received. I brought this for my partner as he’s been going on an on about it. So thought I’d get him it as a surprise, at this rate I’ll be putting it up for Xmas. Communication goes a long way.

Reply from Car Diffusers
Diffusers
Bought several car diffusers now for family and friends as well as myself. Everyone comments on it when they get in car, great service, my car smells amazing 👍🏽

Reply from Car Diffusers
Bought a few of these for my friends…
Bought a few of these for my friends and myself and they’re perfect. Sauvage and Rouge are my favourites. I would like to purchase these scents in 100ml bottles…

Reply from Car Diffusers
I have not received the order
I have not received the order, I have emailed for an update but have not received any response.

Reply from Car Diffusers
Arrived on time
Arrived on time, very happy with the products. Will definitely order again.

Reply from Car Diffusers
Perfect product and super fast…
Perfect product and super fast shipping, not sure what the other reviews are referring to as this is no scam but not sure what experience they had. Thanks again I will be ordering for my son in future.

Reply from Car Diffusers
Bought a couple of these now
Bought a couple of these now, still working after a few months and smell great. cheers

Reply from Car Diffusers
I haven't received my product yet
I haven't received my product yet. you had it marked as dispatched around 8th Feb but still no update with Hermes. I was hoping to have it for valentines day. I am unable to review the product yet.

Reply from Car Diffusers
Don’t trust them
Wish I read the reviews before buying. They send you a fake tracking number that never gets sent to Hermes. Just says Hermes are waiting for it. They will never get it. They ignored my emails until i said i would put it over social media and got my sister to as well. If I didn’t I wouldn’t of even got a response. Finally refunded me. I don’t trust this company, they sent me a shipping email but then told me they hadn’t even sent my order so they can refund me, then told my sister that Hermes lost it. Just lies they come up with. They delete all their comments on their Instagram, they have 10.3k followers but only get 2 likes on the posts. Just fake.

Reply from Car Diffusers
Wish I had read these reviews beforehand...
Wish I had read these reviews before purchasing anything. I'm always a little dubious anyway when I've never heard of them before, but I'd rather other people know of my problems with them.
I never even received my parcel. I ordered my diffuser over a month ago, and I've had no correspondence from this company at all. Avoid them at all costs, because they clearly do not care bout their customers. Currently in dispute with my bank about getting my money back.
Please DO NOT buy anything from these bottom feeders. Terrible company with clearly terrible products.

Reply from Car Diffusers
Absolutely terrible company
Absolutely terrible company. Both diffusers broke that i paid for and not even offered a replacement. Ordered another one and it’s been almost 7 months with no product arriving. Company still won’t issue a refund on the TWO orders I’m still waiting for.
DEFINITELY AVOID!!!!!!

Reply from Car Diffusers
Incomplete order
Ordered 2 gift packs but only received 1 - multiple emails sent all going unanswered. Facebook messenger messages are answered but you're only then directed to send in an email that goes into a pit and is forgotten about. Don't waste your money (and more importantly your time) with these guys.

Reply from Car Diffusers
Ordered 2 diffusers but only received 1…
Ordered 2 diffusers but only received 1 diffuser, emailed the company twice but no reply.
Provided them with pictures of packaging which clearly showed that only 1 diffuser was packed.

Reply from Car Diffusers
SCAM
SCAM
Ordered £30 pounds worth and still no order has been received.
Multiple emails sent with no reply
Please do not waste your time or money with this company.

Reply from Car Diffusers
One star is too much for this company
One star is too much for this company. My order arrived incomplete and what was in there had the wrong perfume. So far I have emailed 4 times but been ignored. No phone number to contact but I have just found a postal address on this website so will see if there is any response to a letter Ha ha !
I will not give up and will keep posting negative reviews until I get satisfaction. Do not deal with these people, they are obviously laughing at us and hoping we will go away.

Reply from Car Diffusers
I’d give zero stars if it was possible
I’d give zero stars if it was possible. Box come damaged, oils leaked everywhere, Tin of spray was dented, box with the diffuser was soaked with oil.
Emailed them more than 6 times and got no response.
Do not waste your money.

Reply from Car Diffusers
Items break in a week
I have had to change my review as both items broke within a weeks use, I have emailed to dispute and had no response!!! Outraged

Reply from Car Diffusers
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