I had a great experience with card saver just change of business set up and when I rang to cancel the boys were excellent
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Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... See more
Company replied
The team at card saver has been able to reassess our requirements and get a good price on terminal rental and processing fees. I guess this makes us feel like valued clients as we were nearing ren... See more
Company replied
Jamie has strong process knowledge and has been very supportive throughout. From the very beginning, he took ownership of my application and consistently helped me whenever I had doubts. He not only s... See more
Company replied
Company details
Contact info
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, United Kingdom
- 0344 2938 850
- trustpilot@card-saver.co.uk
- card-saver.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Paul was a fantastic help today
Paul was a fantastic help today, quick to respond and easy, clear to follow instructions to help resolve the issue.
Thanks Paul.
21 July 2025
Reply from Card Saver
Thank you for your wonderful feedback! We’re delighted to hear that Paul was quick to respond and provided clear, easy-to-follow instructions to resolve your issue. We appreciate your kind words and are always here to help.
Reply from Card Saver
Thank you so much for your kind feedback! We're really pleased to hear that Paul was excellent, as always. We'll be sure to pass this along to him—he'll really appreciate it. If there's anything more we can do to support you, just let us know!
My call was dealt with in a very…
My call was dealt with in a very professional manor,
sorting out my problem very swiftly.
10 July 2025
Reply from Card Saver
Thank you for your kind feedback! We're glad to hear that your call was handled professionally and that your issue was resolved swiftly. Providing efficient and courteous service is very important to us, and it’s great to know we met your expectations. If you need anything else, don’t hesitate to get in touch.
Paul was an absolute star
Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked.
He worked out a solution to our problem, and stayed with us step by step to check both myself and my colleague were able to login to the card saver system.
He really excelled, very easy to understand and his customer service skills were exceptional.
And as added bonus we are all sorted now and all systems go with his help.
10 July 2025
Reply from Card Saver
Thank you so much for your fantastic feedback! We're thrilled to hear that Paul was able to support you so thoroughly and clearly. It's great to know he explained the new authenticator system in a way that made sense and stayed with you every step of the way to ensure everything was up and running smoothly.
We’re proud to have him on the team, and your kind words about his exceptional customer service skills mean a lot. We’ll be sure to pass on your praise to Paul. So glad to hear everything is sorted now—if you need anything else, we’re always here to help!
Always helpful and understanding
Always helpful and understanding especially Paul 5 out of 5
8 July 2025
Reply from Card Saver
Thank you so much for your kind words! We’re glad to hear that you find us helpful and understanding. It’s always our goal to provide the best support possible. If you ever need anything else, don’t hesitate to reach out!
Fast response and talked through reset…
Fast response and talked through reset process. Now working ok. Thanks
4 July 2025
Reply from Card Saver
Thank you for your feedback! Glad we could respond quickly and guide you through the reset process. Happy to hear everything is working well now—don’t hesitate to reach out if you need any more help!
Paul was excellent in dealing with…
Paul was excellent in dealing with myself throughout the whole process as I was unsure how the transition would go from one company to another. However, he guided me throughout the whole time and I really was grateful for his help! Thanks Paul, you are a credit to your company.
2 July 2025
Reply from Card Saver
Thank you so much for your kind words! We’re thrilled to hear that Paul provided excellent support and guidance throughout your transition. It’s wonderful to know he made the process easier and that you felt well cared for. We’ll be sure to pass on your compliments to Paul—he truly is a great asset to our team. Thanks again for your feedback!
Reply from Card Saver
Thank you so much for your great feedback! We’re happy to hear you found our service quick and sufficient. Your recommendation means a lot to us!
Very pleased with the service
Very pleased with the service. Professional and quick process all the way.
2 July 2025
Unprompted review
Reply from Card Saver
Thank you for your wonderful feedback! We’re delighted to hear you were very pleased with our professional and quick service. We appreciate your trust and look forward to assisting you again!
Reply from Card Saver
Thank you so much for your kind words! We’re glad you found the service fantastic, helpful, and understanding. We appreciate your support!
VERY GOOD SO FAR IN THE PROCESS
27 June 2025
Reply from Card Saver
Thank you so much for your positive feedback! We’re glad to hear that everything is going well so far. If you have any questions or need assistance as the process continues, please don’t hesitate to reach out. We’re here to help!
Prompt response and full understanding…
Prompt response and full understanding of my problem
Thank you Paul
27 June 2025
Reply from Card Saver
Thank you so much for your kind feedback! We're really pleased to hear that Paul was able to respond promptly and fully understand your issue. Providing clear and efficient support is exactly what we aim for, and it's great to know we delivered that for you. If you need anything else, we're always here to help!
Good service
19 June 2025
Reply from Card Saver
Thank you for your feedback! We’re glad to hear you were happy with the service. If there’s ever anything more we can do to support you, just let us know — we’re always here to help!
Great Service
I just wanted to take a moment to share how impressed I am with the service I've recently received. Paul as always was extremely helpful, patient, and knowledgeable. He made sure all my questions were answered and assisted well with an issue I was facing. It really made my experience stand out in a positive way. Thank you for such a great service!
19 June 2025
Reply from Card Saver
Thank you so much for your kind words and for taking the time to leave this wonderful review!
We’re delighted to hear that Paul was able to assist you so thoroughly — he’s a valued member of our team, and we’ll be sure to pass on your appreciation. Providing helpful, patient, and knowledgeable support is exactly what we aim for, so it’s great to know your experience reflected that.
If you ever need anything else, please don’t hesitate to get in touch. We truly appreciate your support!
Brilliant service
This facility is easily accessed with sensational customer service
We have utilised the facility for about 6 months and the service has been brilliant from start to finish
Jamie at card saver has been consistently brilliant and deserves a special mention for his efficient standard of customer service
18 June 2025
Unprompted review
Reply from Card Saver
Thank you so much for your fantastic review! We're thrilled to hear that you've found the facility easily accessible and our service consistently brilliant over the past six months.
A special thank you for highlighting Jamie—he’ll be delighted to know his efforts have made a real difference. We’re proud to have him on the team and will be sure to pass on your kind words.
We truly appreciate your support and look forward to continuing to provide you with excellent service!
Reply from Card Saver
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with our customer service team. We're always happy to help and here whenever you need us.
Card saver is known to have a lot of court disputes
Card saver is a company that has wrongly taken me to court .I will be dealing with them in court soon and after that I will be sending my case to the FCA .I haven't started yet.
Update
I dealt with Card saver today in court.The case was dismissed due to Card saver breaching the contract.
Have fun ,I know I did.
30 May 2025
Unprompted review
Reply from Card Saver
We're sorry to hear about your experience and take your concerns very seriously. We would never intentionally cause distress to any of our customers, and we’re committed to handling disputes fairly and in line with all relevant regulations.
While we can’t discuss specific legal matters publicly, we strongly encourage you to contact us directly so we can better understand your situation and hopefully resolve it amicably. Our goal is always to find a constructive solution wherever possible.
You can reach our customer support team at 03442938850 or reply to this message with your preferred contact information, and we will be happy to assist further.
Kind regards,
The Card Saver Team
CARD SAVER A FRAUD CHECK YOUR RATES
We joined Card Saver in 2020 and have since experienced nothing but issues. The rates we were charged were not what we agreed to, and when we raised the matter, the company conveniently changed our package again. Their excuse? The agent who originally signed us up is no longer with them, and they "can’t check." This is completely unacceptable—those agents represented Card Saver, and the company is fully responsible for their actions.
We are now being chased for £500 simply because we cancelled a contract that was mis-sold from the start. Over the course of our relationship, we estimate we lost approximately £20,000 due to the incorrect rates we were charged.
To make matters worse, Card Saver has passed our case to three different debt collection agencies. Each time, the agency drops the case once we provide evidence, only for Card Saver to send the case to yet another agency. This cycle of harassment is completely unjustified.
In contrast, we have been with Elavon for three years and have never had a single issue. Transparent, professional, and fair.
Our advice: Check your rates and contracts carefully if you are with Card Saver. Our experience has been deeply disappointing and costly.
Fraudulent behaviour should not be tolerated. We strongly advise caution when dealing with this company.
22 May 2025
Unprompted review
Reply from Card Saver
We're genuinely sorry to hear about your experience and fully understand how frustrating this must have been for you. At Card Saver, we aim to deliver transparent and reliable service, and it's clear from your comments that we have fallen short of your expectations.
We take allegations of mis-selling and incorrect billing very seriously. While we cannot discuss account-specific matters in a public forum, we would like the opportunity to review your case in detail and see how we can address the concerns you’ve raised. We also want to ensure that any communication from third parties on our behalf is appropriate and fair.
Please contact our customer support team directly at 0344 293 8850, quoting your business name and any relevant references, so we can investigate this thoroughly and work toward a resolution. Our goal is to treat all customer feedback as a chance to improve and make things right wherever possible.
Kind regards,
The Card Saver Team
Always helpfull with my queries
19 May 2025
Reply from Card Saver
Thank you for your kind words! We're glad to hear that you've found us helpful with your queries. If there's ever anything else you need, we're always here to assist.
Reply from Card Saver
Thank you for your feedback, and we’re genuinely sorry to hear about the issues you've experienced with your terminals and the delays in receiving support. We understand how frustrating and disruptive this must have been for your business, and we appreciate you taking the time to share your concerns.
Please accept our apologies if the replacement equipment did not meet expectations or resolve the problem. While technical explanations like overheating can be accurate in some cases, we completely understand that repeated issues across both devices are unacceptable—and it’s clear you’ve not received the service or reliability you rightly expect.
We’d like the opportunity to put this right. If you haven’t already done so, please contact us directly on 0344 293 8850 with your business name and account reference so we can escalate your case and explore the most suitable resolution.
Thank you again for bringing this to our attention. We are committed to resolving this for you.
Kind regards,
The Card Saver Team
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