Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jamie has strong process knowledge and has been very supportive throughout. From the very beginning, he took ownership of my application and consistently helped me whenever I had doubts. He not only s... See more
Company replied
Simon was great, he explained everything clearly & the process was pretty simple, he understood that I was short of time as Im a busy hairdresser so kept it short & sweet, would use this service agai... See more
Company replied
I just wanted to take a moment to share how impressed I am with the service I've recently received. Paul as always was extremely helpful, patient, and knowledgeable. He made sure all my questions were... See more
Company replied
Company details
Contact info
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, United Kingdom
- 0344 2938 850
- trustpilot@card-saver.co.uk
- card-saver.co.uk
4.7
Excellent
3K reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul has been so helpful
Paul has been so helpful .
A credit to your Company .
He was able to answer all questions and was very patient when tyring to help us set up the new machine .
Thank you
29 April 2026
Unprompted review
Reply from Card Saver
Thank you so much for your kind words! We're delighted to hear about your positive experience with Paul. He truly is a valued member of our team, and it's great to know he was able to answer all your questions and support you patiently through setting up your new machine.
We’ll be sure to pass along your feedback to him—it will mean a lot. If you need any further assistance, please don’t hesitate to reach out!
Paul Morrision was very helpful and…
Paul Morrision was very helpful and resolved my query very fast and quickly. A really good service.
Thank you Paul
27 April 2026
Unprompted review
Reply from Card Saver
Thank you so much for your kind feedback! We're delighted to hear that Paul was able to assist you quickly and effectively. Providing fast and helpful service is exactly what we strive for, and it's great to know Paul delivered on that for you.
We'll be sure to pass along your thanks to him—he’ll really appreciate it. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch!
Very helpful and friendly
Very helpful and friendly. Been with Card Saver for many years and never had any major problems.
20 April 2026
Unprompted review
Reply from Card Saver
Thank you for your kind words and for your continued loyalty over the years. We’re really pleased to hear that you’ve found our team helpful and friendly. We truly appreciate your support!
We had an issue with our terminal
We had an issue with our terminal. Paul sorted the problem quickly and efficiently.
15 April 2026
Unprompted review
Reply from Card Saver
Thank you for your feedback. We’re glad to hear that Paul was able to resolve the issue with your terminal quickly and efficiently. We’ll be sure to pass on your kind words to him. If you ever need further assistance, we’re always here to help.
Do not use card saver. Unfounded and mishandled legal challenges
I am sharing my experience with Card Saver to help others who may find themselves in a similar situation.
I received a communication in October 2020 claiming an account was in arrears, however I had never signed any contract with Card Saver, nor had I ever been provided with any agreement naming me as a contracting party.
Years later, the alleged debt was pursued by MIL Collections Ltd, despite no documentation ever being provided to support liability.
Throughout the process, I:
Formally disputed the alleged debt in writing
Requested a copy of any contract or agreement
Made it clear that no liability was acknowledged
Made no payments at any point
No contractual documentation was ever produced.
I also submitted a formal Subject Access Request (SAR) to Card Saver, following their own instructions and providing identification. To this date, that SAR has not been fulfilled, and no complete data disclosure has ever been provided.
This made it impossible to verify what data they were relying on or whether any lawful basis for processing existed.
Despite this, the alleged debt continued to be asserted via their agent.
The matter was ultimately returned to Card Saver by MIL Collections Ltd, and no further substantive response was received.
From my experience, there were:
Significant delays and lack of communication
Failure to provide requested documentation
Failure to comply with a SAR
Inconsistent and evasive responses
In terms of defending myself, I focused on:
Not acknowledging the debt
Requiring proof of any contract
Keeping everything in writing
Understanding that debts in Scotland are subject to a 5-year prescription period if not enforced
Based on the timeline, the alleged obligation is now extinguished under Scots law in any event.
This is not legal advice — but if you are in a similar position, it is worth checking:
Whether you actually signed anything
Whether the debt has been properly evidenced
Whether a SAR has been complied with
Whether time limits may apply
I would strongly recommend documenting everything carefully and seeking independent advice where needed.
1 August 2025
Unprompted review
Reply from Card Saver
Thank you so much for your kind words! We're really glad you had a great experience. James will be especially pleased to hear your feedback — we’ll be sure to pass it along. We’re always here if you need any further assistance!
THESE GUYS ARE SUPERB
23 March 2026
Reply from Card Saver
Thank you so much! We’re really pleased to hear you had such a great experience speaking with our team. Your feedback means a lot, and we’re always here whenever you need us!
Excellent customer service
Excellent customer service from Suzie. She is a credit to the company and kept us informed and updated at all times. Technical Support from Paul was also very professional and resolved our issue very quickly.
18 March 2026
Reply from Card Saver
Thank you so much for your kind feedback! We're delighted to hear that Suzie provided excellent customer service and kept you well informed throughout. We'll be sure to pass along your lovely comments to her.
It's also great to know that Paul in Technical Support was able to resolve your issue quickly and professionally.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
Having received machine it was quiet…
Having received machine it was quiet straight forward to set up and operate. Not having any issues (yet). Paul rang to ask if we had received machine, and asked a few questions. Satisfied with the level of customer service and we know that he is only a phone call away
13 March 2026
Unprompted review
Reply from Card Saver
Thank you for your feedback! We’re glad the machine was easy to set up and that Paul could assist. We’re always here if you need any support!
Contacted Card Saver for technical…
Contacted Card Saver for technical assistance 3 times over the last few days - issues with charger resolved within 30 minutes with replacement charger. Issues with second card machine communications problems resolved within 19 minutes of call commencing. Great customer service and personnel very helpful whilst explaining steps to be taken to resolve the issue.
9 March 2026
Unprompted review
Reply from Card Saver
Thank you for your review. We're glad our team could quickly resolve both the charger and communication issues for you. It's great to hear that the support and guidance provided were helpful. We really appreciate your feedback and are always here if you need any further assistance!
Highly Recommended
We've been with Card Saver for several years and they're great. Really helpful and knowledgeable staff. Highly recommended.
6 March 2026
Unprompted review
Reply from Card Saver
Thank you for your kind words and for being with Card Saver for several years! We're delighted to hear that you've had such a positive experience with our team. Providing helpful, knowledgeable support is something we take great pride in, so it's wonderful to know that it’s made a difference for you. We truly appreciate your recommendation and look forward to continuing to support your business.
Very helpful
Very helpful, kind, patient and informative - Resolved my issue with ease.
6 February 2026
Unprompted review
Reply from Card Saver
Thank you so much for your kind words! We’re really glad we could help resolve your issue smoothly. Your feedback means a lot to us.
Jamie was brilliant at understanding my…
Jamie was brilliant at understanding my businesses needs and was able to find the right product for us. He has remained on hand for any queries we have and we will certainly be coming back for any future funding needs
2 February 2026
Unprompted review
Reply from Card Saver
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Jamie was able to understand your business needs and find the right product for you. Providing ongoing support is something we take great pride in, so it’s great to know that was reflected in your experience. We truly appreciate your trust and look forward to supporting you with any future funding needs.
Happy with everything thank you
Happy with everything thank you. Precision Optics Eyewear, Essex's leading eyewear manufacturer directly accessible to the public 🙌🕶👓🙌
29 January 2026
Reply from Card Saver
Thank you for your kind review— We’re delighted to hear you were happy with everything and appreciate you taking the time to share your feedback. It’s been a pleasure working with you!
Great response
Solved the problem we had straight away & checked the machine was working before ending the call
Very pleased with the speed at which the problem was resolved
28 January 2026
Reply from Card Saver
Thanks for the great review! We’re pleased we could sort the problem quickly and ensure everything was running as it should. Much appreciated!
Always very helpful and I was guided…
Always very helpful and I was guided every step of the way
29 January 2026
Reply from Card Saver
Thank you for your kind review! We’re really glad to hear you found our team helpful and felt supported every step of the way. We appreciate your feedback.
Paul is always very helpful and sorts…
Paul is always very helpful and sorts out any issues I have thank you
23 January 2026
Reply from Card Saver
Thank you so much for your kind words! We're thrilled to hear that Paul has been so helpful in resolving any issues you've had. We really appreciate your feedback!
I have been with Cardsaver many years…
I have been with Cardsaver many years and their advice has always been correct.they are a company that u can trust
Paul resolved my problem
21 January 2026
Reply from Card Saver
Thank you for your kind feedback and for being a loyal Card Saver customer over the years. We’re delighted to hear that our advice has consistently met your expectations and that you trust our team. A special thank you for acknowledging Paul — we’ll be sure to pass on your praise. If you ever need anything in the future, we’re always here to help.
Did exactly what was promised
Did exactly what was promised
Used Card saver before
Rung with better prices
Sent new machines on time
Help setting up
All sorted
9 January 2026
Reply from Card Saver
Thank you for the great review! We’re delighted to hear everything went exactly as promised — from better pricing to timely delivery and setup support. We really appreciate you choosing us again and are glad we could get everything sorted smoothly for you. If you ever need anything in the future, we’re always happy to help.
Really courteous and very easy to do…
Really courteous and very easy to do business with.
8 January 2026
Unprompted review
Reply from Card Saver
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our service courteous and easy to work with. If you need any further assistance, please don’t hesitate to get in touch!
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