Car Planet Reviews 

Purchased a Lexus from Car Planet on 4th June 2026. Before collection, I test drove the car with no damage to the front bumper, and staff explicitly agreed all outstanding work would be completed before I collected it.

On collection day, three problems were found: a boot hydraulics fault causing a loud jamming noise, interior door scratches that were meant to be buffed out, and a brand new crack on the front bumper that was not there the week before.

Staff (Andrew and Hussein) confirmed all of this themselves and admitted the price didn't reflect the car's actual condition.

I waited 2.5 hours at the dealership while they "checked with the workshop." Andrew personally promised I could leave and that he'd call within days with either a free repair or compensation. That call never came. After-sales (Kleo) made the same promise. Also never honoured.

Since then, every phone call to after-sales has been cut off after roughly 20 minutes on hold. Emails go unanswered. No one has proactively contacted me once.

Weeks later, two of the three faults are still unresolved, and the third (the crack) was reportedly made worse by their own workshop trying to fix it.

I've sent a formal letter before action. If this isn't resolved, I'll be pursuing a County Court claim, a card chargeback, an FCA complaint, and a Trading Standards report.

Avoid this dealership unless you enjoy chasing people who don't fulfil promises. I even emailed the Founders/messaged on linkedin and they all have ignored.

Yesterday bought car from car planet, and found defects in the car .
They sold the car with hidden defects, now the worst part there after sales support are not picking phone.
But worried and nervous.
Not good

Its great an good experience

I had phoned the day before saying that I was interested in buying the car when I was there and how long would the process take. I was told that I would be sent a video on the day showing the car and that I would it only take 2 hours for the car to be ready if I bought it. As it was 6 1/2 hour roundtrip it was time critical. Sadly it took 4 1/2 hours to buy the car, as it was not fully ready inc a missing parcel shelf and scratches that had to be negotiated on the price. On the way home I then had to adjust the tyre pressure as they were incorrect. Not the level of service I expect when I prewarned that I would be driving such a difference. Although the staff were polite and kindly tried to deal with my complaints the processing system could not manage the number of sales on a Saturday which led in efficiencies and poor customer service.

Professional staff, good communication

Thank you Maki and his manager for all the support you have given to us, execellent service.

Just want to thanks Allan and Sina! Walked in thinking I was going to walk out without a car but they made sure I didn’t and Im so happy! Nice bubbly people too.

** To add to this review is the FACT that in order to make them attempt to look professional they ask me to email them. Don't be fooled. I'm still waiting for a reply to the email sent the 9th March to them asking for my deposit back. I mean it does look good and efficient if they copy and post the same message to each negative review to try and cover up themselves. Needless to say, the only way I got it back was via a phonecall, where the polite gentleman on the phone actually yawned whilst I was speaking to them.

If I could give this company zero stars I would. I consider myself a lucky individual to have found Facebook groups, 'Car planet planet- affected customers' and 'car planet watford' prior to signing anything and decided given the lies and issues I had not to purchase the car. Luckily I am an individual that after a small battle, lots of ignoring, but received my deposit back and this is literally the only thing I can be grateful for. Some of the other customers issues make me grateful that I pulled out when there was no explanation for the EML being on in the fiesta on me enquiring. I am also now seeing reviews of car planet which are highly dubious given they dont actually review car planet at all. I'm guessing this is car planet acting in a bid to remove all the low and genuine reviews and have fake 5 star reviews to cover up.
Which also shows how unprofessional they are alone.

Overall my experience with car planet was very good. The sales person that dealt with me was polite, knowledgeable and professional. The after sale person was exactly the same, although we were left waiting to be seen to quite a while. Having said that I was very satisfied with the level of service I was provided.

Avoid buying anything from this place at all costs. I went to car planet to purchase a new car and at first the customer service was good, I seen a car i liked, which was a vauxhall mokka. When the car was brought out for me to test drive, the sales rep informed me that the car was in good condition and had just been serviced and had one years mot on it, but there was a slight problem with the central locking, that needed to be fixed, the only door that would open was the drivers door. I was told that it would be fixed and ready for collection on Monday . ( I went on a Saturday) I paid for the car. Monday by 12pm I'd not heard from them, I kept calling and would be put in a queue for up to 40 minutes and then cut off. When I did get through, someone would take my details and promise that someone would call me with an update. No one did after two days of constantly calling them, they finally said my car was ready to collect on the Wednesday.
2 weeks after driving the car, I started getting clunking noises from the car, which sounded like the engine was going to fall out. So I called them and told the after sales team the issue was. I had to wait 10 days to book the car in to be looked at. Then on my way to work the day before it was due in, I was driving down the motorway on my way to work and the car lost power and the engine temperature gauge went up and smoke came out of the exhaust. I waited 7 hours for the rac to come to me when he got there he informed me that the thermostat wasn't working and thankfully he towed my vehicle to their Enfield branch where it was booked in the following day.
I was told that someone will get back to me the next day. No one got back to me and I spent 2 hours trying to get through to someone. I sent emails that no one responded to. I finally got through to someone helpful who found out what was happening, to be told that the car hasn't been looked at yet.

In my opinion this company sells faulty cars and hope they last long enough that they don't have to repair or refund them. My son bought a car, he had it 2 months and it lost all acceleration while he was driving on a motorway at 70. It was a miracle he wasn't killed!
After contacting Car Planet, it took them over a week to collect the car and then a further week to diagnose the problem... a melted spark plug resulting in the car needing a replacement engine! We waited and were given no information as to when the car would be repaired. We have formally rejected the car now and are having to go through small claims court to get a refund.
There are lots of poor reviews on here and Facebook groups dedicated to the poor service and faulty cars sold by this company. Please read them first!

Hi Folks,
I bought a Kia Sorrento june 25th took it to my local garage to have it checked over, he said i needed all new brakes and although he would have passed an MOT as advisory some other garages may have failed the MOT because of the state of the brakes.
The cost of new brakes just under £1000
Please see pictures attached including my right to reject the car under the sale of goods act 2015
I have communicated this to the after sales service including proof of cost and photo's.
Please don't be surprised that they are not even responding back to me. I did even say apart from brakes i like the car
As they have even refused to respond to my reached a Deadlock letter i am now having to pursue this through a third party.
If you do still want to buy a vehicle from these people you will properly understand there way of doing business when they will spend so much more time on persuading you to buy their very expensive warrenty than details of the car or any after sales CUSTOMER SERVICE.
I am sorry to say they are a case of SALE & FORGET, which i fell for.
Please be warned get the car checked before you buy, but i doubt they will let you.

I expected nothing less than their standard reply which is useless, if they really cared about their reputation or Customer service why don't they take the time to contact me to try to resolve any issues.
they have my details. I have contacted them 4 times by email and have not had 1 reply.
This is because they are purely interested in flogging their warranty at £1000 then forgetting about you.
Check any of their cars thoroughly

Everyone at Car Planet were great to deal with but an extra thanks to Aljon there who is a lovely person to deal with. Very professional, friendly and not pushy. If anyone is too pushy I simply wouldn’t trust or buy. Car Planet is a great place to view and buy cars.

I had a very disappointing experience with Car Planet due to their poor processes and lack of professionalism. What should have been a straightforward issue turned into weeks of unnecessary delays. I was promised that the missing wheel locking nuts would be delivered promptly, yet it has now been over three weeks with no resolution.

The communication has been inconsistent, and there seems to be no sense of urgency or accountability. I’ve been left waiting for hours at times, only to receive vague updates or no clear answers at all. It’s frustrating when a company fails to follow through on basic commitments.

Honestly, based on my experience, I wouldn’t even recommend them to my worst enemy. A business that doesn’t keep its word and handles customers this poorly needs serious improvement.

I enquired about a car through the website and, within minutes, received a call from the team at the Watford branch to arrange a viewing. I booked an appointment for later that same day, but was then informed that the car wasn't actually ready to be viewed as it was still in the preparation centre. I was told it would be available the following day instead.

In the meantime, I found another car I was interested in and was told I could view that one during the same visit. However, when I arrived at the dealership after driving for over an hour, I was informed that the original car was still in the preparation centre and the second car had already been reserved. It was disappointing that nobody contacted me before my appointment to let me know that neither vehicle was actually available, which would have saved me a wasted journey.

The dealership itself seemed quite hectic, but I do want to credit the sales representative, who was very helpful. He took the time to find alternative vehicles that matched what I was looking for and arranged test drives, which I appreciated.

I decided to place what I was repeatedly told was a "fully refundable" £250 deposit to reserve one of the cars, as I was advised that vehicles were selling very quickly. I arranged to return at the weekend with my brother, who is a mechanic, so he could inspect the car before I made a final decision.

The following day, after seeing another car advertised on their website that I preferred, I called to ask if I could transfer my deposit to that vehicle instead. I was initially told that the car had already been reserved by another customer. However, I was then told that the reservation was due to expire that day and that, if the customer didn't go ahead with the purchase, my deposit could be transferred to it. Around 15 minutes later, I received a WhatsApp message confirming that my reservation had been transferred to the new car. I was then informed that this car was still in the preparation centre and wouldn't be ready for another six days. This left me feeling very confused. If the car wasn't going to be available for nearly a week, it didn't make sense that another customer was supposedly due to complete the purchase that same day. It was another example of the conflicting information I was given throughout the process.

Before returning to view the car, I found another vehicle elsewhere that was a better fit for me and much closer to home. I called to cancel the reservation and request the return of my deposit. Initially, the person I spoke to understandably tried to see if they could keep my business, but once I made it clear I had decided to buy elsewhere and was thanking them for their help, I was abruptly transferred to another member of staff.

I was then put through to the sales representative I had originally dealt with. When I explained that I no longer wished to purchase the car and wanted my deposit refunded, I was told it was only refundable if I decided not to proceed because of a mechanical fault, which would then have to be confirmed by their own mechanic. I was also told that one of the reasons they could not refund my deposit was because they had removed the car from their website while it was reserved, meaning they had potentially missed out on selling it to other customers.

This explanation didn't match my experience. Between placing my deposit and requesting to cancel it, I checked the website several times and, at no point, were either of the cars I had reserved removed from sale or marked as unavailable. Both remained advertised with the option for other customers to place a deposit, making this explanation difficult to understand.

This was also completely different from what I had been told before paying the deposit. I had specifically asked several times whether the £250 deposit was fully refundable and was assured that it was. After several minutes of discussion and a brief wait while the salesperson spoke to a manager, I was eventually told that my request to refund the deposit would be approved.

Overall, the sales representative I dealt with in person was friendly and helpful initially, but the experience was let down by poor communication, wasted journeys, repeated conflicting information about vehicle availability, and inconsistent explanations of the deposit refund policy. At the time of writing this review, I am still waiting for my £250 deposit to be returned. I hope the refund is processed promptly, but the overall experience has unfortunately left me with very little confidence in the dealership.

Sold my car to them through Car Wow. Communication was poor throughout the whole process. When it came to valuing my car in person, tried to majorly lower the price. Only when we canceled the sale did the assessor come back knocking on the door and agreed the higher price. Was told I would be paid shortly after 6pm on the day. 630pm came and went without payment, had to call to chase. Was told someone would call back with an update - never happened. Did eventually get paid later that evening. Whole process so stressful. Would not sell to Car planet again.

I held back from leaving a review because my car went into the garage just three days after I bought it. But now I feel people should know about my experience.
I first enquired about a car in the last week of May and kept receiving calls asking when I would come to view it. After comparing prices, I found a car at Car Planet Watford. My friend and I travelled all the way from Birmingham to see it.
Unfortunately, my experience started badly. The salesperson assigned to me had no idea whether the car was even available, even though it was parked on the forecourt. After the test drive, I found out the car only came with one key, which was another disappointment. When I checked the key to make sure it wasn’t damaged, the salesperson rudely asked, “What are you doing?” I was simply making sure everything was in order before spending my hard-earned money.
Once I agreed to buy the car, I was repeatedly pressured to purchase an extended warranty. I declined because the car already came with a six-month warranty. After I refused, the manager sitting next to the salesperson made an inappropriate facial expression about me, which I clearly noticed. I mentioned it to the salesperson, but he didn’t seem to care. At that point, I completely lost confidence in their customer service.
The after-sales service has been even worse. They act helpful before the sale, but once you’ve paid, it’s a completely different story. Try calling their after-sales team yourself and you’ll see what I mean. I have screenshots showing call waiting times of over an hour, and on several occasions the call was disconnected after I had already waited 30–45 minutes. It makes you wonder whether they’re overwhelmed with customer complaints or simply don’t have enough staff.
To make matters worse, the engine warning light came on just three days after I collected the car. The same issue happened again within a month. Now they are refusing to repair it under the warranty, claiming the mileage is too high. I bought the car with 47,320 miles on it and it currently has 49,792 miles. A car is meant to be driven—how else are you supposed to discover faults?
I spent my hard-earned money expecting a reliable car and decent customer service. Instead, I’ve been left with repair bills and a company that doesn’t seem interested in helping.
My advice is simple: think carefully before buying from Car Planet. Read reviews across different platforms before making a decision. I regret this purchase and hope others don’t have to go through the same experience.

Avoid Car Planet. If I could give no starts I would !

I wish I had listened to the negative reviews before buying a car from this company. Unfortunately, my experience has been exactly what others warned about.

I was sold a car that was not roadworthy or fit to be driven. After reporting the issues, I was told I would receive a full refund within 48 hours. That promise was made over two weeks ago, and I am still haven’t received my money.

Instead of honouring what they promised, I’ve been met with excuse after excuse, constant delays, and conflicting information every time I chase them. It feels like they are simply trying to drag the process out rather than resolve the issue.

Selling a vehicle that isn’t roadworthy is bad enough, but failing to process a promised refund and leaving a customer waiting for weeks is completely unacceptable.

I ignored the warning signs because I wanted to believe they would be different. That was a mistake. Based on my experience, I cannot recommend Car Planet and would strongly advise anyone considering buying a car from them to think very carefully before doing so.

This has been an incredibly stressful and frustrating experience, and I sincerely hope no one else has to go through the same.

Very good service. Answered all my quesitons