Car Planet Reviews 

I called about a car I'd researched for a while on Autotrader and wanted to purchase, I was put in touch very quickly with Zak, who ran me through the process.

I was impressed with how swift he was when speaking about how it all works at car planet, while also being super positive about the car.

I asked a couple of questions regarding the extra features eg. spare temporary wheel etc and he asked me to take a screenshot of the advert on autotrader stating this as proof, I thought it was a little strange that it wasnt on their record but sent the picture anyway.

Then came the bit with the money changing hands. I was really anxious about getting a car I'd not seen in person as it felt risky, unfortunately I didn't have much of a choice as my car had died the day before. (RIP)

Zak again, reassured me and ran me through the process, I mentioned about my situation and I needed a car quickly, so he said "if you can pay the whole balance today (thursday) I could arrange to get it for you tomorrow or saturday.

I was promised a video of anything I wanted to see with the car to help make my decision and once I was happy the car would then be cleaned and sent ASAP.

I was shown a video of when the car arrived to the garage, so it was all clean and nice.

I said I wanted the car and agreed to pay the balance instead of a deposit, expecting another video to follow and then delivery the following day.

Thursday ended, Friday began, and by the afternoonI was beginning to get worried but got nothing, no courtesy calls or updates at all.

So I called them, explained what had been said, the guy then conveniently started to break up when explaining about the delivery, every time he spoke it cut in and out. All I could make out was that it should arrive Saturday. I said ok fair enough and that was that.

Then saturday came, the delivery driver called me mid morning, I got really excited only to hear that the earliest they could deliver would be monday now.

A bit confused, I asked why? He said that the car had only been put in for delivery Friday afternoon so he was now fully booked and estimated monday at midday - 1 o'clock ish.

Reluctantly I said ok, feeling like I dodnt really have a choice in the matter, I tried to call car planet and either got hung up on, or put in an endless hold loop...somehow "you are caller number 1, we will answer your call in approximately 1 minute turned into half an hour.

So I hung up.

I tried the WhatsApp that Zak had opened for us to chat about the car, the messages were read (blur ticks) but never replied to.

Then Monday came, the delivery driver calls in the morning and asks if he can deliver the vehicle at 6pm!

I said no, thats no good enough, its been changed multiple times now and I need the car (starting to believe it would never come!)

I did get a call from a polite woman from car planet to go through the 'details' and took my info then sent me the code to set up the tax.

I asked if there would be paperwork with the car (green new keeper slip and service book etc) she said yes it will all be there dont worry.

The car arrived as the poor delivery driver had to confirm the address as car planet only gave him the road name, and he was lovely, but had no paperwork! I thought ah it will be in the car...nope nothing at all. (Oddly the lady gave me scans of the service book in an email attachment- so there must be a physical book??)

Delivery driver took some pics of me with the car as proof of delivery and went.

I suddenly was really worried about not having any physical paperwork at all.

Can't get hold of Zak, or anyone else since, I believe the new keeper application was started by the lady on the phone and a DVLA screenshot was in one of the attachments stating this.

So now, in a positive note, the car seems to be really good (I paid for extra checks to be done and all seemed to come up clean, VIN number matches, so I guess I now have to wait and hope the log book turns up.

I have 14 days to return the car if not happy so thats something.

A lovely new car has been marred by really unprofessional customer service and lack of care.

Yes you are salesman and made the sale, but to not be available after for questions/ concerns is unacceptable to me. This is why ive scored as I have.

If the log book arrives and all is ok, and I can maybe have the service book sent to me then I am willing to change the score...feels like this shouldn't be the way I have to do it though.

UPDATE
Had some email correspondence with customer service and looked promising, told them that I wouldn't be available to take calls during the morning/ Afternoon due to work but got one missed call and have heard nothing more....Just chalk this one up to a bad experience, had the car checked out and its all good which is the main thing although no service book still. Just for the record this would have been a 4/5 star review if the care had have been better.

I had a very disappointing experience with Car Planet Mega Centre in Enfield.

Their customer service and after-sales support were extremely poor. They gave me no updates about my car unless I chased them repeatedly with emails and phone calls.

Initially, they promised to deliver my car on 03/07/2026. When that didn't happen, they rescheduled the delivery for 06/07/2026 at 10:00 AM. Once again, they failed to deliver the car and didn't even bother to inform me about the delay or provide any explanation.

After sending multiple emails and making several phone calls, they finally told me the car would be delivered on 07/07/2026. By that point, I had completely lost trust in them, so instead of waiting any longer, I went to the Car Planet Mega Centre in Enfield and collected the car myself.

To make matters worse, the car was handed over in a filthy condition. The entire body was covered in bird droppings, which clearly showed a complete lack of care and respect for both the customer and their vehicle.

Car Planet does not seem to value its customers or the cars entrusted to them. Their communication is poor, they fail to keep their promises, and their after-sales service is unacceptable.

If you care about your car, I would strongly advise avoiding Car Planet Mega Centre in Enfield. Based on my experience, I would not recommend Car Planet to anyone due to their very poor after-sales service.

Albion was Great from start to Finish. Very professional threw out.

Purchased a Lexus from Car Planet on 4th June 2026. Before collection, I test drove the car with no damage to the front bumper, and staff explicitly agreed all outstanding work would be completed before I collected it.

On collection day, three problems were found: a boot hydraulics fault causing a loud jamming noise, interior door scratches that were meant to be buffed out, and a brand new crack on the front bumper that was not there the week before.

Staff (Andrew and Hussein) confirmed all of this themselves and admitted the price didn't reflect the car's actual condition.

I waited 2.5 hours at the dealership while they "checked with the workshop." Andrew personally promised I could leave and that he'd call within days with either a free repair or compensation. That call never came. After-sales (Kleo) made the same promise. Also never honoured.

Since then, every phone call to after-sales has been cut off after roughly 20 minutes on hold. Emails go unanswered. No one has proactively contacted me once.

Weeks later, two of the three faults are still unresolved, and the third (the crack) was reportedly made worse by their own workshop trying to fix it.

I've sent a formal letter before action. If this isn't resolved, I'll be pursuing a County Court claim, a card chargeback, an FCA complaint, and a Trading Standards report.

Avoid this dealership unless you enjoy chasing people who don't fulfil promises. I even emailed the Founders/messaged on linkedin and they all have ignored.

Yesterday bought car from car planet, and found defects in the car .
They sold the car with hidden defects, now the worst part there after sales support are not picking phone.
But worried and nervous.
Not good

Its great an good experience

I had phoned the day before saying that I was interested in buying the car when I was there and how long would the process take. I was told that I would be sent a video on the day showing the car and that I would it only take 2 hours for the car to be ready if I bought it. As it was 6 1/2 hour roundtrip it was time critical. Sadly it took 4 1/2 hours to buy the car, as it was not fully ready inc a missing parcel shelf and scratches that had to be negotiated on the price. On the way home I then had to adjust the tyre pressure as they were incorrect. Not the level of service I expect when I prewarned that I would be driving such a difference. Although the staff were polite and kindly tried to deal with my complaints the processing system could not manage the number of sales on a Saturday which led in efficiencies and poor customer service.

Professional staff, good communication

Thank you Maki and his manager for all the support you have given to us, execellent service.

Just want to thanks Allan and Sina! Walked in thinking I was going to walk out without a car but they made sure I didn’t and Im so happy! Nice bubbly people too.

** To add to this review is the FACT that in order to make them attempt to look professional they ask me to email them. Don't be fooled. I'm still waiting for a reply to the email sent the 9th March to them asking for my deposit back. I mean it does look good and efficient if they copy and post the same message to each negative review to try and cover up themselves. Needless to say, the only way I got it back was via a phonecall, where the polite gentleman on the phone actually yawned whilst I was speaking to them.

If I could give this company zero stars I would. I consider myself a lucky individual to have found Facebook groups, 'Car planet planet- affected customers' and 'car planet watford' prior to signing anything and decided given the lies and issues I had not to purchase the car. Luckily I am an individual that after a small battle, lots of ignoring, but received my deposit back and this is literally the only thing I can be grateful for. Some of the other customers issues make me grateful that I pulled out when there was no explanation for the EML being on in the fiesta on me enquiring. I am also now seeing reviews of car planet which are highly dubious given they dont actually review car planet at all. I'm guessing this is car planet acting in a bid to remove all the low and genuine reviews and have fake 5 star reviews to cover up.
Which also shows how unprofessional they are alone.

Overall my experience with car planet was very good. The sales person that dealt with me was polite, knowledgeable and professional. The after sale person was exactly the same, although we were left waiting to be seen to quite a while. Having said that I was very satisfied with the level of service I was provided.

Avoid buying anything from this place at all costs. I went to car planet to purchase a new car and at first the customer service was good, I seen a car i liked, which was a vauxhall mokka. When the car was brought out for me to test drive, the sales rep informed me that the car was in good condition and had just been serviced and had one years mot on it, but there was a slight problem with the central locking, that needed to be fixed, the only door that would open was the drivers door. I was told that it would be fixed and ready for collection on Monday . ( I went on a Saturday) I paid for the car. Monday by 12pm I'd not heard from them, I kept calling and would be put in a queue for up to 40 minutes and then cut off. When I did get through, someone would take my details and promise that someone would call me with an update. No one did after two days of constantly calling them, they finally said my car was ready to collect on the Wednesday.
2 weeks after driving the car, I started getting clunking noises from the car, which sounded like the engine was going to fall out. So I called them and told the after sales team the issue was. I had to wait 10 days to book the car in to be looked at. Then on my way to work the day before it was due in, I was driving down the motorway on my way to work and the car lost power and the engine temperature gauge went up and smoke came out of the exhaust. I waited 7 hours for the rac to come to me when he got there he informed me that the thermostat wasn't working and thankfully he towed my vehicle to their Enfield branch where it was booked in the following day.
I was told that someone will get back to me the next day. No one got back to me and I spent 2 hours trying to get through to someone. I sent emails that no one responded to. I finally got through to someone helpful who found out what was happening, to be told that the car hasn't been looked at yet.

In my opinion this company sells faulty cars and hope they last long enough that they don't have to repair or refund them. My son bought a car, he had it 2 months and it lost all acceleration while he was driving on a motorway at 70. It was a miracle he wasn't killed!
After contacting Car Planet, it took them over a week to collect the car and then a further week to diagnose the problem... a melted spark plug resulting in the car needing a replacement engine! We waited and were given no information as to when the car would be repaired. We have formally rejected the car now and are having to go through small claims court to get a refund.
There are lots of poor reviews on here and Facebook groups dedicated to the poor service and faulty cars sold by this company. Please read them first!

Hi Folks,
I bought a Kia Sorrento june 25th took it to my local garage to have it checked over, he said i needed all new brakes and although he would have passed an MOT as advisory some other garages may have failed the MOT because of the state of the brakes.
The cost of new brakes just under £1000
Please see pictures attached including my right to reject the car under the sale of goods act 2015
I have communicated this to the after sales service including proof of cost and photo's.
Please don't be surprised that they are not even responding back to me. I did even say apart from brakes i like the car
As they have even refused to respond to my reached a Deadlock letter i am now having to pursue this through a third party.
If you do still want to buy a vehicle from these people you will properly understand there way of doing business when they will spend so much more time on persuading you to buy their very expensive warrenty than details of the car or any after sales CUSTOMER SERVICE.
I am sorry to say they are a case of SALE & FORGET, which i fell for.
Please be warned get the car checked before you buy, but i doubt they will let you.

I expected nothing less than their standard reply which is useless, if they really cared about their reputation or Customer service why don't they take the time to contact me to try to resolve any issues.
they have my details. I have contacted them 4 times by email and have not had 1 reply.
This is because they are purely interested in flogging their warranty at £1000 then forgetting about you.
Check any of their cars thoroughly

Everyone at Car Planet were great to deal with but an extra thanks to Aljon there who is a lovely person to deal with. Very professional, friendly and not pushy. If anyone is too pushy I simply wouldn’t trust or buy. Car Planet is a great place to view and buy cars.

I had a very disappointing experience with Car Planet due to their poor processes and lack of professionalism. What should have been a straightforward issue turned into weeks of unnecessary delays. I was promised that the missing wheel locking nuts would be delivered promptly, yet it has now been over three weeks with no resolution.

The communication has been inconsistent, and there seems to be no sense of urgency or accountability. I’ve been left waiting for hours at times, only to receive vague updates or no clear answers at all. It’s frustrating when a company fails to follow through on basic commitments.

Honestly, based on my experience, I wouldn’t even recommend them to my worst enemy. A business that doesn’t keep its word and handles customers this poorly needs serious improvement.

I enquired about a car through the website and, within minutes, received a call from the team at the Watford branch to arrange a viewing. I booked an appointment for later that same day, but was then informed that the car wasn't actually ready to be viewed as it was still in the preparation centre. I was told it would be available the following day instead.

In the meantime, I found another car I was interested in and was told I could view that one during the same visit. However, when I arrived at the dealership after driving for over an hour, I was informed that the original car was still in the preparation centre and the second car had already been reserved. It was disappointing that nobody contacted me before my appointment to let me know that neither vehicle was actually available, which would have saved me a wasted journey.

The dealership itself seemed quite hectic, but I do want to credit the sales representative, who was very helpful. He took the time to find alternative vehicles that matched what I was looking for and arranged test drives, which I appreciated.

I decided to place what I was repeatedly told was a "fully refundable" £250 deposit to reserve one of the cars, as I was advised that vehicles were selling very quickly. I arranged to return at the weekend with my brother, who is a mechanic, so he could inspect the car before I made a final decision.

The following day, after seeing another car advertised on their website that I preferred, I called to ask if I could transfer my deposit to that vehicle instead. I was initially told that the car had already been reserved by another customer. However, I was then told that the reservation was due to expire that day and that, if the customer didn't go ahead with the purchase, my deposit could be transferred to it. Around 15 minutes later, I received a WhatsApp message confirming that my reservation had been transferred to the new car. I was then informed that this car was still in the preparation centre and wouldn't be ready for another six days. This left me feeling very confused. If the car wasn't going to be available for nearly a week, it didn't make sense that another customer was supposedly due to complete the purchase that same day. It was another example of the conflicting information I was given throughout the process.

Before returning to view the car, I found another vehicle elsewhere that was a better fit for me and much closer to home. I called to cancel the reservation and request the return of my deposit. Initially, the person I spoke to understandably tried to see if they could keep my business, but once I made it clear I had decided to buy elsewhere and was thanking them for their help, I was abruptly transferred to another member of staff.

I was then put through to the sales representative I had originally dealt with. When I explained that I no longer wished to purchase the car and wanted my deposit refunded, I was told it was only refundable if I decided not to proceed because of a mechanical fault, which would then have to be confirmed by their own mechanic. I was also told that one of the reasons they could not refund my deposit was because they had removed the car from their website while it was reserved, meaning they had potentially missed out on selling it to other customers.

This explanation didn't match my experience. Between placing my deposit and requesting to cancel it, I checked the website several times and, at no point, were either of the cars I had reserved removed from sale or marked as unavailable. Both remained advertised with the option for other customers to place a deposit, making this explanation difficult to understand.

This was also completely different from what I had been told before paying the deposit. I had specifically asked several times whether the £250 deposit was fully refundable and was assured that it was. After several minutes of discussion and a brief wait while the salesperson spoke to a manager, I was eventually told that my request to refund the deposit would be approved.

Overall, the sales representative I dealt with in person was friendly and helpful initially, but the experience was let down by poor communication, wasted journeys, repeated conflicting information about vehicle availability, and inconsistent explanations of the deposit refund policy. At the time of writing this review, I am still waiting for my £250 deposit to be returned. I hope the refund is processed promptly, but the overall experience has unfortunately left me with very little confidence in the dealership.