Söpö Studio Reviews 76

TrustScore 4.5 out of 5

4.5

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Company details

  1. Jewelry Store

Written by the company

Söpö Studio is a jewelry shop located in Helsinki that offers the latest Korean jewelry and accessories in Europe. Our collection ranges from Kpop-inspired pieces to delicate styles that are sure to enhance your look. In addition to our stunning jewelry, we also provide fast shipping within Europe.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

76 reviews

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Rated 1 out of 5 stars

My order never arrived and I didn't…

My order never arrived and I didn't receive a pick-up slip either

15 August 2025
Söpö Studio logo

Reply from Söpö Studio

Hi, I sent the tracking code to your email and according to the tracking, your parcel already arrived to the pickup point on 22.8.2025. I will send the email again if you haven’t received it yet.

Rated 2 out of 5 stars

Partly Dropshipping

I completely fell in love with their jewelry at first sight and couldn’t wait to buy a few pieces at a convention. The designs looked stunning and unique — I was really excited!

But once I got home and did a little digging, I was honestly disappointed. I found some of the same items (or very similar ones) on sites like AliExpress and Shein for a fraction of the price. It felt misleading, as I thought I was buying original or handcrafted pieces.

I still love the aesthetic, but I wish there had been more transparency about where the items are sourced from. Sadly, I don’t think I’ll be purchasing again.

7 June 2025
Unprompted review
Söpö Studio logo

Reply from Söpö Studio

Hi Lisa,
Thank you for taking the time to share your thoughts. We’re truly sorry to hear that you felt disappointed after your purchase — we understand how important trust and transparency are when it comes to supporting small brands.

We’d like to clarify that all of our jewelry is sourced directly from small, independent artists based in Korea. These pieces are handcrafted or produced in small batches by the original designers themselves. Unfortunately, larger platforms like AliExpress and Shein have been known to copy or mass-produce designs from these smaller creators without permission, which leads to confusion and situations like this.

We never source products from those platforms, and it’s very important to us to support ethical practices and fair compensation for artists. We appreciate your love for the aesthetic and hope that this explanation gives more context into how and where our products are made.

Thank you again for your feedback — it helps us communicate better and stay true to what we believe in.

Rated 1 out of 5 stars

I'm still waiting on my order to be…

I'm still waiting on my order to be delivered, but when I went to the website to try and track it, it claims that my tracking number doesn't exist.

2 June 2025
Söpö Studio logo

Reply from Söpö Studio

Hi Vilawan,

We have contacted you right after this review and I hope you have received the package. Unfortunately this comes from delivery service and we cannot do anything much about this except communicating with them about the delivery progress.

Rated 3 out of 5 stars

I had a sad experience :(

I really liked designs of products at this shop. I was so excited to receive products that I ordered from this shop. When I opened my parcel, right away I found out one of the products was a wrong product. The shop sent me a product with another colours that I didn't actually order. Of course people make mistakes sometimes. I understand that. I contacted the shop. The shop answered me that I can return the product or I keep the product, but I need to pay the half of the price of the product. I gently asked the shop that if the shop could send me the product with right colours that I actually ordered and wanted with free delivery. Before I asked the shop that, I even checked their online store if the product is still available or not then, I found out it was still available there. So, I told the shop that as well, however, the owner of the shop just told me the product is unavailable. I was really disappointed. For their customers, the shop better add right information on their online shop always. In the end, the shop gave me 15% discount code for my next purchase. However, from this experience, I honestly don't know if I would order from this shop again or not in the future. Because they might send me different products again and I might be kinda forced to pay money for products that I actually don't want. This is why I decided to give 3 stars. This is really sad and shame because I know how foreigners survive in Finland is extremely hard for especially now. I really wanted to support the shop with this reason as well.

20 February 2025
Söpö Studio logo

Reply from Söpö Studio

Dear our lovely customer,

Thank you for your feedback. We’re truly sorry that your order didn’t meet your expectations. Due to a shortage of the original stone color, the earrings we got from suppliers have changed to the new color that you received, and we regret not informing you about this in advance.

When you reached out, we offered the option to return the product for a full refund, with all return shipping costs covered by us. However, since you chose to keep the product, we provided a partial refund as a goodwill gesture. We understand this situation was frustrating, and we truly appreciate your patience.

Regarding product availability, while the item was still listed in our store, the specific color variation you ordered was unfortunately out of stock. We recognize that this caused confusion and will make sure our listings are updated more accurately in the future.

We truly appreciate your support and hope you’ll give us another chance. If there’s anything else we can do, please feel free to reach out.

Best regards,
Söpö Studio

Rated 5 out of 5 stars

Love it!

Amazing costumer service! And the package came fast and beautifully wrapped. And the products were even prettier in real life 10/10 will order again! <3

12 May 2023
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