By Miles Reviews 

11,676
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and flexible service, finding it beneficial for low-mileage drivers. Many highlight the exceptional customer service and helpful staff for their professional and friendly approach. Quick responses and efficient issue resolution are frequently mentioned, with people appreciating competitive pricing and the pay-per-mile system that helps save money. However, some customers noted concerns about pricing, finding the service expensive or experiencing unexpected increases. A few also felt communication was lacking when issues arose, particularly concerning refunds. Many reviewers expressed disappointment about the company ceasing to offer policies, regretting the value and service received.

What people talk about most

Service

Customers had positive experiences with service, often expressing high satisfaction with the professional... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, responsiveness, and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the affordability and... See more

Response time

Customers consistently note positive experiences with response time, highlighting immediate and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more

Rated 5 out of 5 stars

Always prefer to speak to someone, rather than 'Chat' features. I'm less apprehensive now, chatting with Kelly to discuss renewal options was seamless, professional and quick, she deal with my enqui... See more

Rated 5 out of 5 stars

The person I spoke to was very helpful and is still doing so. Having problems getting into my account, my card I use to pay with was used y someone else so it was cancelled, hence my payment wasn't m... See more

Rated 5 out of 5 stars

Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... See more


Company details

  1. Insurance Agency

Written by the company

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,676)

450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

incident

Helpful and patient with all my questions, as this was my first incident and was not quite sure about what is it that I needed to do

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Get yourself signed up to these guys.

I’ve been with ByMiles 3 years running now. They are unbeatable price wise and service has been outstanding throughout. I’m a low miles driver and there are too many insurance companies out there charging far too much considering the lack of annual miles doen. Bymiles has a fair system where you can actually pay for the miles you do keeping insurance costs down. The instant chat service (between the hours they operate) is great as I’ve been able to get answers right away without having to wait around forever to respond like with so many other companies I’ve dealt with. Overall a great experience and I cannot fault them. I haven’t had to make a claim so cannot share any views on that but for what I’ve needed them for so far am happy and would highly recommend them. P.s this is not a paid ad just an honest review from a nobody.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Tracker Issue

I would like to add that the support I received from By Miles was excellent. Their responses were clear, timely, and very helpful throughout the process, which made resolving the issue straightforward.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I am hoping that By Miles will do as…

I am hoping that By Miles will do as they say and refund me any overpayment due at the end of my contract. I really like the idea of paying for the miles i drive in the year of my policy. I'm disappointed that my insurance will not be renewed when it is due. Other than that I have had no problems being insured with By Miles.

11 January 2026

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