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By Miles Reviews 

11,676
•
TrustScore 4.5 out of 5

4.6

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and flexible service, finding it beneficial for low-mileage drivers. Many highlight the exceptional customer service and helpful staff for their professional and friendly approach. Quick responses and efficient issue resolution are frequently mentioned, with people appreciating competitive pricing and the pay-per-mile system that helps save money. However, some customers noted concerns about pricing, finding the service expensive or experiencing unexpected increases. A few also felt communication was lacking when issues arose, particularly concerning refunds. Many reviewers expressed disappointment about the company ceasing to offer policies, regretting the value and service received.

What people talk about most

Service

Customers had positive experiences with service, often expressing high satisfaction with the professional... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, responsiveness, and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the affordability and... See more

Response time

Customers consistently note positive experiences with response time, highlighting immediate and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more

Rated 5 out of 5 stars

Always prefer to speak to someone, rather than 'Chat' features. I'm less apprehensive now, chatting with Kelly to discuss renewal options was seamless, professional and quick, she deal with my enqui... See more

Rated 5 out of 5 stars

The person I spoke to was very helpful and is still doing so. Having problems getting into my account, my card I use to pay with was used y someone else so it was cancelled, hence my payment wasn't m... See more

Rated 5 out of 5 stars

Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... See more

Company details

  1. Insurance Agency

Written by the company

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(11,676)

450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

From being able to get a quote right…

From being able to get a quote right through to receiving the mile tracking device I had to put into my car everything went easily and very quickly. When I phoned saying I had a problem put the device on I was sent an extension cable very swiftly. Very happy.

25 September 2025
Rated 5 out of 5 stars

By Miles are an excellent company and…

By Miles are an excellent company and it's a shame they're ending. I had good value car insurance with them for a couple of years and the customer service and ease of use with the app etc was excellent. For my upcoming renewal I've found another cheaper insurer, however their 5 emails later, confirmation instructions which go round in circles, and general clunkiness of their technical side highlight the superior service of By Miles.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Flat battery and tracker reset.

My car had some issues over the Christmas period but Kris at By Miles was in regular contact by email which resulted in the resolution of the problem with my battery and tracker. This is my second year and over all they have been delightful.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

Very expensive

Very expensive, I regret using them

6 October 2025
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Reply from By Miles

Hi Christopher,

Thanks for your feedback, we really do appreciate it.

As the UK's first pay-by-mile insurance provider, we do appreciate that what we offer is different to the norm and so we do our best to make the pricing as clear as we possibly can. We even go so far as to give you a breakdown of monthly estimates according to your estimated yearly mileage.

We've designed our policies to work best for lower mileage drivers (those that drive under the UK average of around 7,000 miles a year - or 140-150 miles a week). If you do drive more than that, it may be that a pay by the mile policy isn't necessarily the best policy for you. We never want you to be tied to a policy that is not right for you, which is why you can cancel at any time.

If you'd like to get in touch with us to discuss your policy at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.

Best,
Callum

Rated 1 out of 5 stars

I wish I had never purchased it

I wish I had never purchased it. It was only £20 cheaper than normal insurance and all I have done is to have to keep thinking about it every couple of weeks whereas my other normally insured cars I don’t give a moments thought to until renewal

4 October 2025
By Miles logo

Reply from By Miles

Hi Paul,

Thanks for your feedback, we really do appreciate it.

As the UK's first pay-by-mile insurance provider, we understand that what we offer is different from the norm, so we do our best to make pricing as clear as possible. We even provide a breakdown of the cost based on your estimated yearly mileage.

We've designed our policies to work best for lower mileage drivers (those that drive under the UK average of around 7,000 miles a year - or 140-150 miles a week). If you do drive more than that, it may be that a pay-by-the-mile policy isn't necessarily the best policy for you. We never want you to be tied to a policy that is not right for you, which is why you can cancel at any time.

If you'd like to get in touch with us to discuss your policy at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.

Best,
Callum

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