I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
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See what reviewers are saying
Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!
Company replied
Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more
Company replied
Company details
Written by the company
V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.
Contact info
54 Broadway, PE1 1SB, Peterborough, United Kingdom
- 01733 555555
- team@buyv2cigs.co.uk
- buyv2cigs.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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1st class service.
5 May 2025
Reply from V2 Cigs UK
Thank you for your review. We are delighted that you are happy with the service provided.
Consistent good service at all levels.
Consistent good service at all levels.
Have used them for eight years and they have never disappointed.
28 April 2025
Reply from V2 Cigs UK
Thank you Chris for your review. We are delighted you are happy with the service we provided. Thank you for your continued custom.
Reply from V2 Cigs UK
Thank you for your review we are glad you are happy with the service provided.
Reply from V2 Cigs UK
Thank you Elaine for your review. Your comments are very much appreciated.
I have used v2 for 8 years
I have used v2 for 8 years. The eliquid is brilliant quality but the device let's it down. I use the long batteries with replaceable tops. These used to last well but recently they have been breaking, leaking and burning out after just one days use. At £5 per top this has become unsustainable. I over ordered for my holiday but they didn't even last the week. I have decided to try another retailer.
22 April 2025
Reply from V2 Cigs UK
Thank you for your review. We are sorry and disappointed to hear that you have been having some problems with the product you purchased. We do encourage customers to report any issue(s) they may have to us. We are unable to help if customers do not contact us. Contact details are on our website. We are always happy to help.
Our customer Service team will contact you to discuss the problems you have been having. Hopefully we can resolve the issues.
Reply from V2 Cigs UK
Thank you Richard for your review. We are glad you are happy with the service we provided.
As usual prompt delivery and good…
As usual prompt delivery and good service prior to delivery
30 April 2025
Reply from V2 Cigs UK
Thank you Jacqueline for taking the time to write your review. Your comments are very much appreciated.
Great products & more important…
Great products & more important fantastic customer service.
I am now almost 10 yrs free from cigarettes.
Thank you Team
28 April 2025
Reply from V2 Cigs UK
Thank you Jacki for your review. It is good to hear you are happy with the products and customer service. Thank you for your continued custom.
Reply from V2 Cigs UK
Thanks for your review Antonia for your review. We are glad you are happy with the product and service provided.
A most reliable and efficient company
A most reliable and efficient company. Their website is clear and each transaction swift and effortless.
27 March 2025
Reply from V2 Cigs UK
Thank you Elisabeth for your review. Its good to know you are happy with the service we provide.
This company is very efficient
This company is very efficient, orders are dealt with straight away and delivery is always prompt
25 March 2025
Reply from V2 Cigs UK
Thank you Mary for your review. We are glad you are happy with the service provided.
Great service
23 March 2025
Reply from V2 Cigs UK
Thank you for your review. Your comments are appreciated.
The calls I make are always answered…
The calls I make are always answered promptly and sympathetically. I cannot praise V2 highly enough.
You are all efficient and very very nice to speak to. I thank you hugely. Susanne Sculley
26 March 2025
Reply from V2 Cigs UK
Thank you Susanne for your lovely review. We are delighted you are happy with the service provided. Thank you for your continued custom.
Excellent product
Excellent product. Works as a substitute for smoking. Looks good and can be carried easily. Battery lasts a long time
29 March 2025
Reply from V2 Cigs UK
Thank you Gill for your review. Your comments are very much appreciated.
Trustworthy
Trustworthy company, great products. Staff professional and very helpful. Delivery punctual
25 March 2025
Reply from V2 Cigs UK
Thank you Leila for taking the time to write your review. We are glad you are happy with the products and service provided.
Reply from V2 Cigs UK
Thank you Tim for your review. We appreciate your comments.
Reply from V2 Cigs UK
Thank you Karen for your review. We are glad you are happy with our products and customer service.
Reply from V2 Cigs UK
Thank you Martin for your review your comments are appreciated.
Always a great service & love the Red…
Always a great service & love the Red 0.6 flavour
Have been a long term customer
& recommended this product 👍
26 February 2025
Reply from V2 Cigs UK
Thank you Nick for taking the time to write your review. Its good to know you are happy with the product and service provided. Thank you for your continued custom.
Great company to deal with and note …
Great company to deal with and note they are involved with Vsavi. Reputable company.xx
25 February 2025
Reply from V2 Cigs UK
Thank you Isobelle for your review. Your comments are very much appreciated.
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