I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
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See what reviewers are saying
Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!
Company replied
Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more
Company replied
Company details
Written by the company
V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.
Contact info
54 Broadway, PE1 1SB, Peterborough, United Kingdom
- 01733 555555
- team@buyv2cigs.co.uk
- buyv2cigs.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Exceptional Customer Service!
Excellent vaping flavours, good value products and truly exceptional customer service.
This company is a real pleasure to do business with!
14 July 2026
Unprompted review
Reply from V2 Cigs UK
Thank you Ras for your review. We are delighted you are happy with our products and customer service.
Great service every time.
28 August 2025
Reply from V2 Cigs UK
Thank you Mark for your review. Your comments are very much appreciated.
No urgency on so called next day orders
I would thought that if you paid more for a next day delivery they would actually despatch it on time but no they have stock issues so don't despatch it on time.
Then they send it by APC, used to be good now moved local depot to miles away and can't be bothered to deliver.
I waited in all day for my parcel started as coming in a 2 hour window from 14:00 and eventually by 20:11. What i didn't get told is the driver went home at 18:57 and wouldn't bother delivering.
Usual t and cs rubbish from v2. So if you want it urgently look elsewhere. Lucky I managed to find someone who delivered my products NEXT DAY. And unlike APC overnight.
Definitely food for thought for my future orders.
23 November 2025
Unprompted review
Reply from V2 Cigs UK
Thanks for your review James. We are sorry you had some issue with the delivery of your parcel. Your email to customer service regarding this was answered and dealt with promptly.
Great Customer Service
I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overall I am happy the replacement vape works fine and just a suggestion use dpd as faster and more reliable delivery though i understand cost. Maybe customer could be given option on rtn service. even if a cost is involved for them. That said I received my vape fairly quickly so im happy thank you V2 and Ruth for great customer service
11 November 2025
Unprompted review
Reply from V2 Cigs UK
Thank you for taking the time to write your review Steve. We are delighted you received the replacement product and are happy with it. Your comments are appreciated.
Reply from V2 Cigs UK
Thank you for your 5-star review Gary. Your comments are very much appreciated.
Excellent products been using for years
2 September 2025
Reply from V2 Cigs UK
Thank you for your 5-star review Simon. Your comments are very much appreciated.
Reply from V2 Cigs UK
Thank you for your review Martin. Your comments are very much appreciated.
QUITTER
I quit smoking years ago, thanks to V2 cartridges. Good products and prices. Promp dispatch of orders.a good company with lovely people, especially Tracey and Ruth in customer service. Highly recommend V2 if you want to quit tobacco!
28 August 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Chris. We appreciate your very kind comments.
Reply from V2 Cigs UK
Thank you for your 5 star review Fiona. We appreciate your kind comments.
Reply from V2 Cigs UK
Thank you for your 4 star review Paul. We appreciate your kind comment.
Reply from V2 Cigs UK
Thank you for your 5 star review Steve. We appreciate your kind comment.
Excellent products and speedy delivery.
2 September 2025
Reply from V2 Cigs UK
Thank you for your 5 star review John. We appreciate your kind comments.
Congress platinum e-liquid works well…
Congress platinum e-liquid works well for this ex-smoker. Easy to order and delivered very quickly even using their free delivery service - as long as the order value is above their threshold.
1 September 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Steve. We appreciate your kind comments.
Reply from V2 Cigs UK
Thank you for your 5 star review John. We appreciate your kind comment.
It is so easy to order from V2
It is so easy to order from V2, lots of choice and fair prices even the rewards scheme helps. I would definitely recommend this company to anyone who vapes or even if you are a smoker and want to give up tobacco. It worked for me and I've never looked back !
27 August 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Mickey. We appreciate your kind comments.
So easy to order ,and they are the next…
So easy to order ,and they are the next best thing to a real cigerate
26 August 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Lin. We appreciate your kind comments.
Efficient response to order.
24 August 2025
Reply from V2 Cigs UK
Thank you for your review John. We appreciate your comment.
Very fair and efficient customer service
Had a small issue with one of the products which I have been using for 8 years. The issue was dealt with extremely quickly and very fairly. First class service with thanks.
27 August 2025
Reply from V2 Cigs UK
Thank you Peter for your review. We are delighted that you continue to be happy with the product(s) and service provided.
Reply from V2 Cigs UK
Thank you Joan for your review. We are glad you are happy with the service provided.
Reply from V2 Cigs UK
Thank you Theresa for your review. Your comments are very much appreciated.
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