Bupa UK Insurance Reviews 42,397

Very prompt and efficient review and responsiveness to my enquiry. All through the app and very easy for me to select consultant and arrange appointment. Very happy with the BUPA service.

Easy to contact someone and responded immediately. Phone consultation was straightforward and felt that the physio had listened and helped to identify the right treatments

Easy to claim and payment was super quick

Overall the service was very good and the insurance worked well in getting a swift operation at a good local hospital with a top consultant.
Unfortunately the one area which let it down was receiving an unexpected bill from them for a "anaesthetic shortfall" where they wouldn't cover all of the anaesthetists costs. Our family have had private medical insurance for over 30 years and had several major operations and never had to pay any additional charge like this before.

Customers advisor understood my requirement explained the options and authorised the treatment and also explained the excess I have to pay.

Staff were very professional and polite. The visit was well organised and efficient, but never felt rushed.

Straightforward discussion and very helpful staff member

The sessions were a source of calm during a time of great stress to me. My improvement over the sessions was noticeable and hugely important to my welfare.

Easy to get approved (although initial request appeared to go astray!) but approved instantly when I called to follow up.

quick action for appointments so far

Had treatment at one of your medical centres which included a surgical incision. Stitches came out after 2 days, the doctor is no longer available. Made a appointment with a nurse at the clinic to be seen instead. drove 40 mins to the clinic only for it to be shut and the main contact line could not tell me why. they sent me to A&E which was another 40 min drive back to where i had come, A&E would not help and i now have to try and make a appointment somewhere else to get this surgical cut fixed! Whats now going from a 1inch thin scar is turning into a HUGE deep scar the size of a coin, not treatment you would expect from BUPA professionals!

Very helpful
around my teeth. Took time to explain things. Offered advice about an area I was concerned about.

I am somewhat further upset that a comment left on your site clearly was not read or you would not ask again
for your information after 27 years with the dentist i intend to move and indeed after 40 years membership i am considering my renewal in june

Using my BUPA insurance has been very straightforward and reassuring. It has allowed me to get advice and treatment quickly and times that work for me.

Quick efficient friendly customer service. From referral to surgery, very personal and helpful

I was able to organise a consultation with an online physio quickly. Had the consultation and was then able to organise an in person session to ais my recovery

When calling they were very Helpful and found the process easy to understand

Excellent, easy to navigate a claim, super quick response, absolutely first class service

The physio was very professional and very helpful

Fairly easy to use but when providing codes to get authorisation was a little frustrating but got sorted eventually.
Happy either way updates on my claim