Bupa UK Insurance Reviews 42,388

Very quick response. Referral was approved almost immediately after consultation. Consultation was very thorough. Initially, I was sceptical as it was online, but diagnosis was confirmed by in-person physio.
Limited practitioners near me who had availability in less than 2 weeks.
Not sure if approved number of physio sessions (4) will be enough for full recovery.

BUPA app and the team have made it really easy for me to book appointments and get referred to specialists. Managed to get appointments, tests and results within 2 weeks. Don’t know what I would do without them!

Could not get a NHS GP appointment for two weeks. Instant response from BUPA. Wonderfully thorough and sympathetic response at the BUPA health centre in Cambridge. Ten out of ten !

It’s great to have an extra help when it’s most needed. Felt easy to talk to and appreciated my needs. Also very helpful.
Bless you all.

I was contacted by the customer team following my response to a previous survey. I explained the rationale based on an unpaid claim. They addressed with one week and resolved quickly.

I am not used to writing this kind of thing
but I was more than happy with the service I was given
thankyou very much to the young man who helped me a great deal

The staff I spoke to were very polite and very helpful, and explained everything to me step by step.

Really happy with how straightforward and hassle free the process has been so far. Initial consultation and appointment for procedure all scheduled to take place in less than 4 week period!

Rubbish that a new appointment that is part of the same complaint and requires further investigation is not covered

The consultation with the Bupa appointed Consultant was very thorough with adequate time given to for the fullest answers to questions raised. I left knowing that I was being very well cared for and that my health was in expert hands. This was only possible because of the unfailing help and assistance given and received from the Bupa staff when help is sought for the necessary authorisation.

Quick and easy to book an appointment. What you want from a service.

Very prompt and efficient review and responsiveness to my enquiry. All through the app and very easy for me to select consultant and arrange appointment. Very happy with the BUPA service.

Easy to contact someone and responded immediately. Phone consultation was straightforward and felt that the physio had listened and helped to identify the right treatments

Easy to claim and payment was super quick

Overall the service was very good and the insurance worked well in getting a swift operation at a good local hospital with a top consultant.
Unfortunately the one area which let it down was receiving an unexpected bill from them for a "anaesthetic shortfall" where they wouldn't cover all of the anaesthetists costs. Our family have had private medical insurance for over 30 years and had several major operations and never had to pay any additional charge like this before.

Customers advisor understood my requirement explained the options and authorised the treatment and also explained the excess I have to pay.

Staff were very professional and polite. The visit was well organised and efficient, but never felt rushed.

Straightforward discussion and very helpful staff member

The sessions were a source of calm during a time of great stress to me. My improvement over the sessions was noticeable and hugely important to my welfare.

Easy to get approved (although initial request appeared to go astray!) but approved instantly when I called to follow up.