Excellent service from booking appointment on Wednesday & given a next day appointment. When saw Mr Tsekes he offered surgery the following Tuesday so all sorted in under 1a week . I’m am extremely sa... See more
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Review summary
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Simplicity navigating to recieve the care needed. The speed at which I was diagnosed, treated and was able to resume normal life. No lengthy paperwork routines.multiple options for location and treatm... See more
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Parking spot on Receptioned well and seen on time. Tea/coffee/water :) Not the easiest place to get to from otherside of Birmingham but ok in the scheme of things and considering rush hour(s) Grea... See more
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The process is really easy to navigate. Getting an appointment the next day was incredibly quick. Speaking to the Physio Krosta was excellent he was really knowledgeable, professional and friendly. He... See more
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Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
43K reviews
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Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found our service warm, professional, and welcoming.
The digital consult is completely…
The digital consult is completely flexible, and the staff is quick response to my concerns.
Thanks
21 June 2026
Unprompted review
Reply from Bupa UK Insurance
We're so glad to hear that you found the digital consultation flexible and that our staff was quick to respond to your concerns. Thank you for your feedback!
Nice and quick process and reimbursement
Easy to use app.
Nice and simple to fill out.
Speedy response and reimbursement.
26 June 2026
Reply from Bupa UK Insurance
We appreciate your feedback and your 5-star rating! We're so glad you found our app easy to use and that the process was simple, with quick responses and reimbursement.
Reply from Bupa UK Insurance
We are so pleased to hear that you found our service great and that we kept you well-informed. We appreciate your feedback!
not worth it if you don't have a Bupa dentist
I have Bupa dentist, attended private dentist as there are no Bupa dentists in a 10 mile radius my bill was over £600 and I received £60 not fair when there are no Bupa dentist near.
24 June 2026
Reply from Bupa UK Insurance
We appreciate you sharing your experience. We understand your frustration regarding the limited Bupa dentists in your area and the unexpected out-of-pocket expense. Please contact your Dental team on 0800 237 777 if you'd like to discuss this in more detail. Lines are open 8-6 Monday to Friday and 8-1 on Saturday.
Seamless
Seamless transition from enquiry to advice, to appointments booked. Bupa certainly know how to look after those in their care.
22 June 2026
Reply from Bupa UK Insurance
We're so glad to hear about your seamless experience, from enquiry to advice and booked appointments. We appreciate your positive feedback and are pleased to know you feel well looked after.
Reply from Bupa UK Insurance
Thank you for your wonderful 5-star feedback! We are so glad to hear that you had such a positive experience with us.
A great way to ease the expense of Healthcare
A great way to ease the expense of healthcare. Good value for money, quick and easy to make claims. Payments are made promptly.
25 June 2026
Reply from Bupa UK Insurance
We appreciate you taking the time to share your positive feedback. We're so glad to hear that you find our services offer good value and that making claims is quick and easy, with prompt payments.
Top health insurance
Easy to use app, friendly staff in case of questions and prompt payments once claims are submitted
1 July 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your 5-star rating! We're glad you found our app easy to use, our staff friendly, and our payments prompt.
Fast and efficient response to my need…
Fast and efficient response to my need for care.
Helpful and caring attention from the phone respondent.
26 June 2026
Reply from Bupa UK Insurance
We appreciate your 5-star rating. We are so pleased that we were able to provide a fast and efficient response to your need for care, and that our phone respondent was helpful and caring.
New patient & appointment (Dentist)
Process to register with a new BUPA dentist was great- I could find my nearest dentist and book an appointment via the app. I had my appointment and afterwards gave the receptionist my Bupa reference number (from the app) and the claim was processed immediately- without any pre-payment from me. Such an easy process- I'm annoyed at myself for not doing it sooner.
24 June 2026
Reply from Bupa UK Insurance
We're delighted to hear that you found the process of registering with a new dentist and booking an appointment so easy and efficient through the app. It's wonderful to know that your claim was processed smoothly without any pre-payment. Thank you for sharing your positive experience!
Reply from Bupa UK Insurance
We appreciate your feedback and are so pleased to hear that contacting our helpline was easy and our operator was friendly and helpful.
A dangerous, stressful waste of money. Avoid Saga/Bupa.
If you are buying this expensive product thinking you will bypass NHS waiting times, think again. The communication delays are shocking and, quite frankly, dangerous when you are waiting for healthcare.
My wife submitted a claim on 24th May under a moratorium policy we fully understood. The timeline of their service is unbelievable:
Week 1: Bupa took a full week just to ask an initial question (responded to immediately).
Week 2: Another week passed before they asked for a form (completed and returned immediately).
Week 3: Complete silence. I called them yesterday to chase, only to find out they supposedly sent a text six days after getting the form to say it was wrong.
The intentional or incompetent gaps between every single communication mean weeks fly by with zero progress. We had to bypass them entirely, see the consultant, and pay out of pocket just to get my wife treated. Now we face a battle to get the bill paid. They have proven themselves to be a company that happily takes your premiums but creates a stressful, administrative nightmare when you actually need to make a claim. Absolutely terrible service.
24 May 2026
Unprompted review
Reply from Bupa UK Insurance
We are truly sorry to hear about the frustrating and stressful experience you and your wife have had while trying to make a claim. We've reached out for membership details, so we can look into this further. Many thanks.
*Many thanks for sharing your details*
I see a complaint has been raised which our Customer Relations team will review in detail.
The team will be be in contact following their review, but are available on 035 606 6739 if you'd like to discuss anything in more detail.
Many thanks.
Bupa made my whole experience of having…
Bupa made my whole experience of having a procedure at Ross hall hospital
Stress free , excellent service
7 June 2026
Unprompted review
Reply from Bupa UK Insurance
We are so pleased to hear that your experience with your procedure was stress-free and that you received excellent service. Thank you for sharing your positive feedback.
Reply from Bupa UK Insurance
We are so glad you found our service easy and quick, and that you are really happy. Thank you for your positive feedback!
Prompt and helpful guidance and support.
23 June 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so pleased you found our guidance and support prompt and helpful.
I used the App to make a claim
I used the App to make a claim. The process was quick and simple.
24 June 2026
Unprompted review
Reply from Bupa UK Insurance
We're delighted to hear that you found the claim process through our app to be quick and simple. Thank you for sharing your positive experience!
The claim process was straightforward
The claim process was straightforward
26 June 2026
Unprompted review
Reply from Bupa UK Insurance
We're glad to hear that our claim process was straightforward for you. We appreciate your feedback.
Great costumer support
Great costumer support. Everything was solved quickly and with no issues and everyone I talked to was very friendly and helpful.
3 July 2026
Reply from Bupa UK Insurance
We appreciate your wonderful feedback and 5-star rating! We are so glad to hear that everything was resolved quickly and that our team was friendly and helpful.
Fast payment but could be easier to input claim
Claims are processed and paid promptly, however the actual claims input could be easier. It would be easier if you could just submit the invoice from the dentist and all the relevant information can be extracted from that.
26 June 2026
Reply from Bupa UK Insurance
We appreciate your feedback regarding our prompt claims processing. We understand your suggestion for simplifying the claims input process, especially regarding dental invoices. We are always looking for ways to improve our systems.
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