Thank goodness for BUPA. Everything was wonderful: the first telephone enquiry, the 30-minute phone chat and most of all the consultation. I rang on Friday, got an appointment on Wednesday, saw an ext... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke to one of the best customer service gentleman in a very long time from many different companies. We had a laugh, he asked questions made sure he understood what I meant and got the job done wi... See more
Company replied
Initial appointment online was super quick and straightforward to book and attend, with a very helpful and thorough nurse practitioner. The referral letter was also sent quickly with detailed notes. I... See more
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Excellent service. Claim form via the app very easy to complete. Do in a matter of minutes. Completed my claim post 7pm on a Thursday, received text following morning to say my claim had been reviewed... See more
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Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
42K reviews
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Setting up the App is simple
Setting up the App is simple, arranging a virtual appointment is easy and there's plenty of availability to choose from. The process is efficient, smooth and very easy to navigate end to end.
6 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback. We're so glad to hear that setting up the app and arranging virtual appointments was simple, efficient, and easy to navigate.
Excellent medical service
Pleasant hospital environment and doctor had a lovely manner, putting me at ease and explaining everything.
3 May 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your positive feedback. We are so glad to hear you found our hospital environment pleasant and our doctor's manner reassuring.
Your staff know what they are doing.
19 May 2026
Reply from Bupa UK Insurance
We appreciate you sharing your positive feedback about our staff. Thank you.
Just when you need it most
Just when you need it most, BUPA were there with fast, friendly, thorough and well-targeted help. I felt supported and in good hands right from the start.
16 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're so glad we could provide fast, friendly, and thorough help when you needed it most.
Very impressed
Thank goodness for BUPA. Everything was wonderful: the first telephone enquiry, the 30-minute phone chat and most of all the consultation. I rang on Friday, got an appointment on Wednesday, saw an extremely professional consultant, waited ten minutes for an X-ray and another fifteen minutes for the results. The consultant explained everything clearly and concisely and outlined all options, explaining the pros and con's of each. As always, I am extremely impressed with BUPA.
13 May 2026
Unprompted review
Reply from Bupa UK Insurance
We're delighted to hear about your wonderful experience, from your initial inquiry to the consultation. We appreciate your positive feedback regarding the efficiency of your appointment, the professional consultant, and the clear explanation of your options.
Surprisingly pleasant experience
The Health Assessments at BUPA are always a surprisingly pleasant experience. Staff are lovely and helpful, the tests are thorough and the explanations are clear.
12 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're glad to hear that you found your health assessment a pleasant experience, with lovely staff and clear explanations.
Answered my call quickly and set things…
Answered my call quickly and set things up OK, I did contact the consultant's secretary, but decided to stick with NHS as that consultant didn't do the op under BUPA because of aftercare
8 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback regarding your experience. We understand your decision and are always working to improve our services.
Best thing I ever did!
Really easy to complete the paperwork, swift response with a selection of consultants and times to suit me. The process to book was easy and straightforward. Communication was up to date, easy to access and quickly done. Fully reccommend BUPA for anyone to have some peace of mind. I was referred by NHS and via BUPA, NHS still not arrived and BUPA was done and completed in less than a month. I can now get back to my life and not worry about the diagnosis. Thanks so much!
15 May 2026
Reply from Bupa UK Insurance
We're so glad to hear that the process was easy and straightforward for you, from completing paperwork to booking appointments. It's wonderful that we could provide peace of mind and a swift resolution. Thank you for sharing your positive experience!
After a private doctors appointment and…
After a private doctors appointment and a phone call, I received authority to see a consultant to start the treatment to cure my problem.
7 May 2026
Reply from Bupa UK Insurance
We're happy to hear you've received authorization to begin treatment. We wish you a smooth and successful journey to recovery.
Supportive & fast acting
Supportive, informative and fast acting providing the care we needed for our daughters operation and ongoing recovery
15 April 2026
Reply from Bupa UK Insurance
We are so glad we could provide the care your daughter needed for her operation and recovery. Your kind words mean a lot to us.
Very positive experience in every way
Very positive experience in every way. Clear documents on what is covered. Straightforward way of submitting a claim. Great communication and quick payments. Thank you.
15 May 2026
Reply from Bupa UK Insurance
We're so glad to hear you had a very positive experience with us. We appreciate your kind words about our clear documents, straightforward process, communication, and quick payments. Thank you for your feedback!
Reply from Bupa UK Insurance
We appreciate your feedback. We are glad our service was easy to use and quick to process.
Easy to book
Easy to book, online makes it very convenient and quick to obtain a referral.
19 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback! We are so glad booking was easy and obtaining a referral was convenient and quick.
Reply from Bupa UK Insurance
We're happy to hear that our process for checking cover and getting treatment was easy for you. We appreciate your positive feedback.
Prompt pick up of call and courteous…
Prompt pick up of call and courteous staff able to advise and let me get the help I need
14 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and 5-star rating. We are happy to hear our staff were courteous and helpful.
I found the person on the end of the…
I found the person on the end of the telephone extremely helpful, sympathetic, and they gave me the authorisation quickly. Thank you.
Sarah Leicester.
6 May 2026
Reply from Bupa UK Insurance
We're so pleased to hear our team provided such helpful and sympathetic service, and that your authorisation was processed quickly. Thank you for your kind words.
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