Bupa UK Insurance Reviews 42,267

Had treatment at one of your medical centres which included a surgical incision. Stitches came out after 2 days, the doctor is no longer available. Made a appointment with a nurse at the clinic to be seen instead. drove 40 mins to the clinic only for it to be shut and the main contact line could not tell me why. they sent me to A&E which was another 40 min drive back to where i had come, A&E would not help and i now have to try and make a appointment somewhere else to get this surgical cut fixed! Whats now going from a 1inch thin scar is turning into a HUGE deep scar the size of a coin, not treatment you would expect from BUPA professionals!

Very helpful
around my teeth. Took time to explain things. Offered advice about an area I was concerned about.

I am somewhat further upset that a comment left on your site clearly was not read or you would not ask again
for your information after 27 years with the dentist i intend to move and indeed after 40 years membership i am considering my renewal in june

Using my BUPA insurance has been very straightforward and reassuring. It has allowed me to get advice and treatment quickly and times that work for me.

Quick efficient friendly customer service. From referral to surgery, very personal and helpful

I was able to organise a consultation with an online physio quickly. Had the consultation and was then able to organise an in person session to ais my recovery

When calling they were very Helpful and found the process easy to understand

Excellent, easy to navigate a claim, super quick response, absolutely first class service

The physio was very professional and very helpful

Fairly easy to use but when providing codes to get authorisation was a little frustrating but got sorted eventually.
Happy either way updates on my claim

Getting my appointment quick . Great customer Service

Easy and straightforward process to call BUPA and obtain an authorisation number for my treatments within my cover.
The staff and helpful and explain the process and then send an email or text with all the information.

Easy to use, fast response and payment

Quick and easy process to get an appointment with Mr Dawson and have the necessary tests (x-ray, MRI etc.). Mr Dawson explains everything clearly so that it is easy to understand.

However, the only downside is that I have to travel outside of Cumbria each time for tests to be carried out as there are no BUPA approved test facilities within the region.

I spoke to one of the best customer service gentleman in a very long time from many different companies. We had a laugh, he asked questions made sure he understood what I meant and got the job done without all the awkward questions some companies feel needed before you even get to speak the end goal person. Would recommend as a health safety net every time.

Amazing company, has helped me so much with my recent operation and all the follow-ups required!

Excellent service. Claim form via the app very easy to complete. Do in a matter of minutes. Completed my claim post 7pm on a Thursday, received text following morning to say my claim had been reviewed and will receive payment in next 3-5 working days. True to their word I received payment on the 3rd working day. No stress, no hassle. A happy customer

I was given confusing info. The clinic said the consultant was Bupa registered but the telephonist said not. However I was given an authorisation code

I am really happy to say that all my dealings with Bupa have been positive. Everyone I have spoken to have always been polite and eager to help! The staff are well informed and are always kind.