My GP referred me to see an ENT (ear, nose and throat) consultant and I received a letter from NHS Lothian saying the average wait time is over 2 years!! Thank goodness I have a BUPA policy as was abl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very efficient handling of the calls, one to deal with access to a pre-existing Bupa account, the other with a new claim for which they have organised an ALP the same day. All follow up emails and con... See more
Company replied
I had a medical concern and couldn't get an appointment with my GP as quickly as I wished. So I rang BUPA and arranged an appointment for that day with their GP facility. The doctor could not have b... See more
Company replied
Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
42K reviews
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Just the process worked very smoothly
5 May 2026
Reply from Bupa UK Insurance
We are glad the process was smooth. Thank you for your feedback.
Reply from Bupa UK Insurance
We're happy you found booking easy. Thank you!
Really helpful customer service.
Courteous, knowledgeable and very helpful person at BUPA customer services department. All round, first class service.
7 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback and are delighted to hear you received first-class service from our customer services department.
Easy to communicate with Bupa
Easy to communicate with Bupa, speedy response regarding finding a consultant and getting authorised to proceed.
14 April 2026
Reply from Bupa UK Insurance
We're happy to hear that communicating with us was easy and that you received a speedy response regarding your consultant and authorisation.
I found the staff member to be very kind, considerate and helpful
I found the staff member to be very kind and helpful. I was seeking cover to consult a cardiologist. She explained tge process well and also gave a lot of useful info on what my policy covered and what it didn’t. In addition she advised of the availability of an on call cardiac nurse if I’d any health issues. Overall, I was very happy with her advice and assistance. She also, as promised , emailed and text full details.
5 May 2026
Unprompted review
Reply from Bupa UK Insurance
We're happy to hear that our staff member was so kind and helpful! It's great to know we could provide useful information and support regarding your policy and health issues. We appreciate you sharing your positive experience.
Very quick and easy.
11 May 2026
Reply from Bupa UK Insurance
We are very happy to hear that your experience was quick and easy. We appreciate your kind words.
Excellent Service
From the first online appointment to first physio appointment was seamless and professional.
18 May 2026
Reply from Bupa UK Insurance
We're so glad to hear your experience, from online booking to your first appointment, was seamless and professional.
clear instruction
to was clear and useful. the only things i am missing is exercises that we agreed to receive
9 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback. We will look into the missing exercises for you.
Reply from Bupa UK Insurance
We appreciate your feedback. We are glad the claim process was smooth.
Reply from Bupa UK Insurance
Thanks for your 5 star review
Reply from Bupa UK Insurance
We're glad to hear you found our mental health cover great. Thank you for your feedback!
Very quick process to claim back dental…
Very quick process to claim back dental treatment.
18 May 2026
Reply from Bupa UK Insurance
We're glad your dental claim process was quick. Thank you for your feedback!
The on-line system was so easy to use
The on-line system was so easy to use, a few details needed, then upload the receipts, job done! An email to confirm receipt of the claim followed by confirmation and the amount to be paid. Smooth and seamless.
4 May 2026
Reply from Bupa UK Insurance
We're happy to hear that our online system was easy to use and that the process was smooth and seamless for you. We appreciate your feedback.
The person I spoke to was really good…
The person I spoke to was really good in dealing with my inquiry and dealt with it promptly.
15 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We are glad to hear our team handled your inquiry promptly and effectively.
Excellent company
Excellent company , team always so helpful and made the claim process so easy at a stressful time .
Five star service ⭐⭐⭐⭐⭐
8 April 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your wonderful feedback! We're so glad our team was helpful and made the claim process easy during a stressful time.
Every time I rang with information
Every time I rang with information
You seemed to want more
14 May 2026
Reply from Bupa UK Insurance
We're sorry to hear of your frustration and appreciate your feedback.
Awful
Awful - I had to chase for her a month and then once someone responded they wanted me to pay my GP £60 to receive £100 - very stressful and unhelpful!!!!
I’m recovering from an emergency surgery - this is a waste of time!!!
6 April 2026
Unprompted review
Reply from Bupa UK Insurance
We are truly sorry to hear about your stressful experience, especially during your recovery. A complaint has been raised which our customer Relations team will review before contacting you. The team are available on 0345 606 6739 if you'd like to speak with them. Many thanks
Initial triage call was booked in…
Initial triage call was booked in promptly and the expert I spoke to was super helpful in sharing lots of suggestions and listening to my specific circumstances.
3 April 2026
Reply from Bupa UK Insurance
We're so glad to hear your initial triage call was prompt and that our expert was helpful, offering suggestions and listening to your circumstances.
Hi I recently contacted BUPA for a…
Hi I recently contacted BUPA for a procedure. This was dealt with both professionaly and quickly, as usual. Highly recommend
9 May 2026
Unprompted review
Reply from Bupa UK Insurance
We're so pleased to hear your procedure contact was professional and quick. Thank you for your high recommendation!
Great support
Great support from the lady I spoke to. I felt heard and involved in decisions about my treatment.
7 May 2026
Reply from Bupa UK Insurance
We are so glad to hear you felt heard and involved in decisions about your treatment. Thank you for your feedback.
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