First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
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Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.1
Great
580 reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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I have never had an issue with budget…
I have never had an issue with budget Energy
Any problems that arose over the years ive been with them, had been looked into and dealt with promptly
25 June 2025
Unprompted review
Reply from Budget Energy
Hi Kim,
Thanks so much for your message — we really appreciate you taking the time to share this.
It’s great to hear you’ve never had any issues with Budget Energy and that any concerns over the years have been looked into and resolved quickly. We’re always glad to know when our service meets expectations!
If there’s ever anything you need, just let us know — we’re here to help.
Best regards,
Nadine
Budget Energy Customer Care Team
I have been with budget energy for at…
I have been with budget energy for at least 4 years now using the keypad option. I have never had any problems with them. Got letter yesterday saying we were coming out of current contract and that the tariff would be doubling in price. I immediately contacted them with phone being answered almost immediately . A very pleasant guy guided me through how tariffs work I only had to mention that it was nearly doubling in price and he straightaway guided me to two best deals of which one was practically the same i had been on previously. I had no signing papers or anything to do and was automatically switched there and then. Can't fault Budget Energy at all and pleasant workers on the phone go a long way. Will definitely never switch from this excellent company.
25 June 2025
Unprompted review
Reply from Budget Energy
Hi Brenda,
Thank you so much for your kind message and for being with us for over four years — we truly value your loyalty.
It’s brilliant to hear that you had such a smooth experience when you called about your tariff and that our team member was able to guide you to the best option so quickly. We’re especially glad to hear the transition was easy and that you found the process straightforward and stress-free.
Your feedback about our phone support means a lot — we know how important it is to speak to someone helpful and pleasant when it matters.
Thanks again for your lovely comments — we’re delighted to have you with us and look forward to continuing to support you for years to come.
Best wishes,
Nadine
Budget Energy Customer Care Team
Budget Energy, Budget Service!
Switched to a new supplier on 15/03/25 and had to contact them numerous times requesting that they close my account and send me my final bill. Eventually forced them to close my account on 16/04/25 and they issued my final bill. No surprise that my account was in credit and was advised that refunds take 7 weeks….. appalling but company policy apparently. 04/06/25 and still no refund! They also torture you with emails asking for reviews… so here you are!
Website and App are pathetic too
4 June 2025
Unprompted review
Reply from Budget Energy
Hi EM,
Thank you for taking the time to share your experience — I’m genuinely sorry to hear how frustrating it’s been.
Delays in issuing a refund after switching providers are not acceptable, and I completely understand how frustrating it must be to have to chase this yourself. This isn’t the level of service we aim to deliver, and I’ve shared your comments with the relevant team for review.
I’ve also reached out to you privately for more details so we can investigate and get this resolved as soon as possible.
Thank you again for your feedback — we really do value it, even when it’s difficult to hear, as it helps us do better.
Kind regards,
Nadine
Customer Experience Team
Budget Energy
Don't build any credit, you'll struggle getting it back
Fine until you try to change to a different energy provider. I left 2 months ago and they still have failed to return over £300 of credit. Despite my phone calls and their excuses over 'not issuing final bill' and 'not processing refund' here I am still waiting.
If they do offer you a good deal, don't let them build up YOUR money in THEIR bank account. They don't like giving it back.
3 June 2025
Unprompted review
Reply from Budget Energy
Hi Skip,
Thank you for your feedback, and I’m really sorry to hear about your experience.
We completely understand how frustrating it is to wait for a refund, especially after leaving the service. This isn’t the level of service we aim to provide, and I’d like to assure you we take these concerns seriously. I have reached out privately for more information so we can look into this issue and resolve this asap for you.
Thank you again for highlighting this—we appreciate the opportunity to put things right.
Kind regards,
Nadine
Customer Experience Team
Budget Energy
I'd prefer to give these amateurs a 0 zero but instead I'm being generous
I've spent approximately 4 years as a "customer" of this dreadful service provider and here are the issues I raised with them on more than 1 occasion (I put customer in inverted commas because I think Budget seemed to miss the memo that they should make efforts to provide a good service to customers):
- I've seen superior standards of technology built by teenagers than that provided by Budget (the app & website) to customers to allow them to monitor their account. It is completely amateurish and I think possibly deliberately so. Don't bother trying to raise queries through the technology platforms ... you'll still have to trawl through your emails to see if they responded to your query by email .... and that's IF they respond to your query. There are also multiple other issues with viewing historic meter readings, etc. which when raised with them (as I did on a number of occasions), you'll get told they'll "feed it back to their IT team". Are their IT team actually the GCSE kids in a local high school class (apologies, no disrespect meant to the competence of kids doing GCSE Digitial Technology because to be fair they could probably build better than what Budget offer to customers)?
- you'll never see a final bill ... they'll just OVERestimate your final usage and then take an inflated payment without sending you a bill or any notification they plan to take the payment (and because they remove you from accessing your account when you leave, they'll send you an email to tell you they've generated your final bill and to log in to your account to view it but given that they removed access to your account as soon as you leave, you have no idea how much they will take until the money is gone from your account)
- you'll get offered special offers but watch your bill to see if they'll actually apply them - the last time I signed on to a 12 month tariff with them, it was supposed to come with a £100 loyalty discount and at the end of the 12 months I checked my bills and not surprisingly, I hadn't been credited with my loyalty discount and was told it must have just been a mistake that I wasn't credited it. I wonder how many other customers they made this mistake with?
- Really high charges - I've just moved to another provider with the transfer completing on 23rd March. Since then my 2 bills have been £60.40 and £84.57 with the new provider (Share Energy, and that's just going on to their standard tariff where I'm not locked into a contract). I settled my bill up to date with Budget on 3rd March and the final payment taken by Budget (the bill for which I couldn't see because they blocked me from accessing my account) was £154.97 for 20 days!!! So my new provider charges me £144.97 from 23rd March through to 27th May (more than 2 months) but Budget estimated I owed them £154.97 at final bill for 20 days! This is due to 2 reasons - 1) being Budget’s much higher charges and 2) being they estimate the closing electricity reading as way higher than it should be so they can take a large final payment (this is probably also affecting the new electricity providers because effectively Budget have charged me for electricity that Share Energy have probably actually provided ... electricity providers taking over accounts from Budget need to make sure they are asking the new customers for an actual customer reading on the day of transfer rather than allowing Budget to squeeze out as much as they can from a departing customer with an OVERestimate of final usage
Please, if you have any expectations of an electricity provider with a consistent and professional approach and capable of providing customers with accessible information digitally, avoid Budget Energy.
27 May 2025
Unprompted review
Reply from Budget Energy
Hi Sophie,
Thank you for taking the time to share your detailed feedback — and I’m truly sorry for the frustration, disappointment, and inconvenience you've experienced throughout your time with us.
We’ve clearly fallen short of your expectations — and, more importantly, the level of service you deserve. Your experience with our app, website, support channels, billing process, and loyalty offer should have been far smoother, more transparent, and more reliable. It’s especially disappointing to hear those issues you raised multiple times remained unresolved, and that your final billing experience added further stress.
Please know this is not the standard we aim for, and I regret that we didn’t provide you with the consistency, clarity, and care that every customer should expect. I've escalated the points you've raised internally.
I understand you have moved to another supplier, at the signup process the new supplier will have asked you for an actual meter read, this becomes your closing meter read with us and your opening read with them. If this is not provided, we would have no choice but to estimate the final bill.
We value your feedback — even when it’s critical — because it drives change. I’m sorry again that your experience with us was such a source of frustration. We appreciate your honesty and wish you a much better experience with your new provider.
Kind regards,
Nadine
Budget Energy
Customer Experience Department
Attentive to my query
16 April 2025
Reply from Budget Energy
Hi Mr. F,
We’re delighted to hear that our staff was attentive to your query. Ensuring our customers are happy, informed, and well-supported is always our top priority.
If there’s anything else you need, please don’t hesitate to get in touch — we’re here to help.
Kindest regards,
Nadine
Customer Experience
Budget Energy
Reply from Budget Energy
Hi Stephanie,
Thank you for the kind words! We're so happy to hear that you had an excellent experience with our team. We’re always here to help and it's great to know our efforts made a difference.
Thanks again for your support! 😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I find budget very easy to buy online…
I find budget very easy to buy online and efficient to deal with if I have a problem
16 April 2025
Reply from Budget Energy
Hi Shirley,
Thanks so much for the great feedback! We're really glad to hear that buying online was easy and that you've found us efficient when you need support. If you ever need anything, we're just a message or call away.
Thanks again for choosing Budget 😊
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Customer Service
Very easy to deal with as always. I have never had any bother with this company.
7 April 2025
Reply from Budget Energy
Hi,
Thanks so much for your kind words! We're really glad to hear you've had consistently positive experiences with us. Always a pleasure to help!
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Free credit expired and they added anyway
I missed the deadline for my free credit and when I rang they were so helpful and said it was no problem and gave me the credit anyway as they could see I hadn't taken it in time. Very pleasant on the phone as well, very happy with the service
1 April 2025
Unprompted review
Reply from Budget Energy
Hi Claire,
That's lovely to hear — thanks so much for sharing! We're really glad the team could help and that you had such a positive experience over the phone. If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Amazing customer service with Nadine.
My contact was up with budget, so I gave them a ring to see what they could do, I was chatting with Nadine, she was so professional and really nice, her customer service was brilliant, she put me on a lower tariff and sorted all my issues, she is amazing at her job, thank tou Nadine.
16 April 2025
Unprompted review
Reply from Budget Energy
Hi Caroline,
Thank you so much for taking the time to share your lovely feedback! We're thrilled to hear that our agent was able to help you out and provide such a great experience.
We're always here if you need anything else. Thanks again for being with us!
Kind Regards,
Budget Energy
Customer Experience Team
Helpful great service
Great customer service, quick responses and helpful staff.
14 April 2025
Unprompted review
Reply from Budget Energy
Hi Desmond,
Thanks so much for the kind words! 😊 We're thrilled to hear you had a great experience with our team. If there's anything else we can help with, we're just a message away!
Kindest Regards,
Nadine
Budget Energy
Customer Experience
I had a worker from budget called shay…
I had a worker from budget called shay this morning absolutely brilliant person to deal with 10/10 budget should be proud and many thanks to shay
16 April 2025
Unprompted review
Reply from Budget Energy
Hi Peter,
Thank you so much for your lovely feedback! We're absolutely thrilled to hear that Shay provided such a brilliant experience this morning. A 10/10 is high praise, and we couldn’t agree more – we’re very proud to have Shay on our team. We’ll make sure your kind words are passed on. Thanks again for taking the time to share – it means a lot!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Always a great experience!
I contact budget regularly by email as I need that extra bit of guidance to help me understand my account. I usually receive a response from Emma. She is so patient and always takes the time to explain everything so clearly and answer all of my questions! She always keeps me right! What an absolute gem!
10 April 2025
Unprompted review
Reply from Budget Energy
Hi Mary,
Thank you so much for your lovely message! It's great to hear that you've been finding the support helpful. Emma truly is a gem—we're so lucky to have her on the team! We're really glad she's been able to provide the guidance and clarity you need to feel confident with your account. If there's ever anything else you need, just give us a shout—we're always here to help! 😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The Agent was absolutely first class
The Agent was absolutely first class. An absolute Gold standard of Customer service and one one of the best of any organisation I've ever interacted with, even above SKY known to be the best. The Agent is a model for all others to follow. His voice tone and understanding and empathy 5 star
2 April 2025
Unprompted review
Reply from Budget Energy
Hi Brendan,
Wow—thank you so much for your incredible feedback! We're absolutely thrilled to hear that our agent provided such a standout experience. To be described as above SKY and a model for all others to follow truly means the world to us. We’ll make sure your kind words are shared with him—especially about his tone, empathy, and understanding.
Thank you again for taking the time to share this. You've made our day!
Kindest Regards,
Nadine
Customer Experience
Budget Energy
The most expensive company!!
The most expensive energy around, £103 in 3 days just to keep warm! Disgraceful and not recommended as this is a very greedy company
8 March 2025
Unprompted review
Reply from Budget Energy
Hi James,
Thanks so much for your recent review and we apologies for the events which has led to your review. I have reached out privately for more information to discuss, I hope that is ok with you.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Calling the Helpline
When I had an issue with using the Budget App to top up my electric, I rang their helpline. Advisor was helpful, efficient and friendly. She simply resolved the problem, and provided updated code and all resolved in a matter of minutes. Excellent service.
26 February 2025
Reply from Budget Energy
Hi Brett,
Thank you for sharing your experience with our helpline! We're delighted to hear that our advisor was able to assist you quickly and efficiently. Providing excellent service is our top priority, and it's great to know we met your expectations.
If you ever need any further assistance, we're always here to help. Thanks again for choosing us!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
This app is the worst ever…
This app is the worst ever…. It’s like it was constructed in a gcse IT course
10 March 2025
Unprompted review
Reply from Budget Energy
Hi Ld,
Thanks so much for your recent 1* review, we apologies for the events which has led to your review. We are sorry to hear your experience with our app has been poor. I will ensure to feed this back to our team so we can improve this experience for our customers.
If there is anything you need, please don't hesitate to reach out.
Kindest Regards,
Nadine
Budget Energy
Customer Experience
Great customer service and always there…
Great customer service and always there when need any information. Helpful always and very courteous staff.
22 February 2025
Reply from Budget Energy
Hi Sam,
Thank you so much for your kind words! 😊 We're thrilled to hear that you've had a great experience with our customer service team. Providing helpful and courteous support is what we strive for every day. If you ever need anything, we’re always here for you!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I called the team and a lady picked up…
I called the team and a lady picked up , very professional and assisted me with all my queries within minutes .
23 February 2025
Reply from Budget Energy
Hi,
That's wonderful to hear! We're glad our team could assist you quickly and professionally. Thank you for your feedback!
Kind Regards,
Nadine
Budget Energy
Customer Experience
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