First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.1
Great
579 reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from Budget Energy
Hi Oscar,
Thanks so much for your 4* review, we are delighted to hear your experiences with Budget Energy have been positive so far. If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Budget energy are a bullying mob and…
Budget energy are a bullying mob and intimidate customers at their whim they are threatening and abusive and are going to magistrates to get into peoples property when no electricity is in arrears.The magistrate will sign anything for budget energy to send 6 bully boys to intimidate ,bully ,shout, threaten a resident on their own .People could have health problems etc. and 6 bully boys from budget energy are arriving very early in the morning to intimidate ,bully etc when there is no arrears.This intimidation doesn’t go down well.So residents be very wary of budget energy and getting magistrates to sign forms to do all this,plus the prices of their electric is horrendous and the consumer council need to look into budget energy Belfast.Thank you.
1 September 2025
Unprompted review
Reply from Budget Energy
Hi Ciaran,
Thanks so much for taking the time to leave your review, we apologies greatly for the events which has led to your review. It's never our intention to make customer feel intimidated. I am glad we had the chance to discuss this via email, it was my pleasure dealing with your account.
If there is anything else you need at anytime, please do not hesitate to contact us or myself.
Kindest Regards,
Nadine
Budget Energy
Customer Experience
I am able to top up on line without…
I am able to top up on line without having to go out so easy for me to do
28 August 2025
Reply from Budget Energy
Hi,
Thanks so much for you 5* review, That’s great to hear! I’m glad topping up online has made things easier for you — it really does save the hassle of having to go out. Thanks for letting us know. 😊
If there is anything you need, please don't hesitate to contact us.
Best regards,
Nadine
Budget Energy
Customer Experience Department
Error when I try to create an…
I get an error when I try to create an account with the error to contact support, but when I do try to contact them I get no reply.
28 August 2025
Reply from Budget Energy
Hi Brian,
Thanks so much for your review, we apologies for the events which has led to your review. I have reached our privately for more information as I am very keen to sort this issue for you.
Look forward to your reply.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Custom good service er contact very helpful and…
Customer contact very helpful and informative
26 August 2025
Reply from Budget Energy
Hi Mr Keenan,
Thank you so much for your feedback! We’re delighted to hear you found our team helpful and informative. We’ll be sure to share your kind words with them. If there’s ever anything more we can do to support you, please don’t hesitate to let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Easy to Deal With…
Budget Energy was very easy to deal with and good value for the first year. I switched for a better deal this year, but I would consider coming back to Budget in the future.
26 August 2025
Reply from Budget Energy
Hi John,
Thank you for sharing your experience with us. We’re glad to hear you found Budget Energy easy to deal with and good value during your time with us. While we’re sorry to see you go, we completely understand the importance of finding the best deal. We’d be delighted to welcome you back in the future.
Kindest Regards,
Nadine
Budget Energy
Dreadful company
I have had a terrible experience with this company and will NEVER use them again. Their app doesn't work, account summary figures are misleading. Bills sent by email as a link I could never open. They kept increasing my direct debit but still let my account arrears build up. I only realised when I went to change providers.
20 August 2025
Unprompted review
Reply from Budget Energy
Hi Siobhan,
I’m very sorry to hear about your experience with us. We completely understand how frustrating it must have been to deal with issues on the app, difficulties accessing your bills, and concerns with your account balance and direct debit. This is far from the service we want our customers to experience.
I’d like to look into this further to understand what went wrong and ensure it’s resolved properly. I have reached out privately for more information to investigate this. We’ll also make sure the problems you experienced with the app and email links are raised with the relevant teams to prevent this happening again.
Thank you for taking the time to share your feedback – even though it’s not the experience you should have had, it helps us improve our service.
Kind regards,
Nadine
Budget Energy
Customer Experience Department
Cheeky rude staff member nasty nasty male person
I called for assistance because we were moving into a new house ,I explained my economy 7 had been taken out in November and I wanted the tariff changed. I told the guy NO YOU NEED YO KEEP IT AS IT IS ...
Explained why ??? We are not coming out to change the meter or tariff ...told him it's ok I'm not paying your daily fee of 22p and not needing a cheaper night time tariff ..
Moved over to power NI no daily fee and cheaper all round ...reading reviews this Derry / London Derry company have horrible staff members and are rude and cheeky to the public ....
Good bye BUDGET POWER ...I HOPE YOU NEVER COLD CALL ON MY DOORSTEP ....GOOD EIDENCES
2 August 2025
Unprompted review
Reply from Budget Energy
Hi Donna,
Thank you for taking the time to share your feedback. I would like to sincerely apologise for the experience you had when contacting us regarding your tariff and meter. We are sorry that the conversation left you feeling frustrated and that we did not meet your expectations.
I have reached out privately for more information so I can investigate this and provide feedback to the correct department where needed.
Look forward to your reply, I also wish you all the best in your new home.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Horrible from start to finish..
Horrible from start to finish... I cant believe i allowed myself to pick the cheapest at the time over a much more well established company, just because its the cheapest doesn't means its any good, avoid and beware, you have been warned.
22 July 2025
Unprompted review
Reply from Budget Energy
Hi Robert,
I’m very sorry to hear about your recent experience with us. It’s clear from your feedback that we did not deliver the level of service you expected or deserve, and I understand how disappointing this must have been for you.
While we do strive to offer competitive pricing, we also aim to ensure our customers receive reliable service and a positive experience from start to finish. I’m sorry that we fell short in your case. I have reached out privately for more information regards your experience so I can feed this back to the correct business department.
Look forward to your reply.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Abusive staff member karen
10 minutes ago
New
This one’s for Karen personally other agent was kind and a decent human being unlike her evil vile co worker Never in my life have I ever experienced what I did today , I feel sick rang this company for support which the advisor Karen told me they couldn’t offer additional support to me as they had already done in the past fair enough so I went quiet for a minute on the phone the ‘advisor’ thinking I had hung up then turned to her colleague and MOCKED ME about my situation and then proceeded to say F*k off not at one point on that call did I behave in a way that justified this response and she was aware I suffer with my mental health as she even asked me at the beginning of the call when I then spoke she refused to speak to me and had me on mute and refused to let me speak to a manager I had to then ring back and ask another advisor which was then refused again but eventually the manager came on the phone and told me it will be dealt with internally , I have never been more disgusted with someone in my life and I can tell you now Karen shouldn’t be let near anyone never mind work in a call centre to mock someone with mental health issues for their financial hardships ??? I appreciate the manager has tried to assure me it will be dealt with but I have no faith I’ve worked in call centres before I know how it goes and Karen will be back on calls continuing to abuse her customers !!!
21 July 2025
Unprompted review
Reply from Budget Energy
Hi Lisa,
Thank you so much for taking the time to share your experience with us. We want to sincerely apologise for the distress caused during your recent interaction with our agent Karen — especially in what was already a difficult moment for you.
What you’ve described is extremely serious and absolutely not reflective of the standards we expect from any of our advisors. Every customer deserves to be treated with respect, dignity, and care — especially when reaching out for support around financial or mental health challenges. We provide training for our agents around the importance of empathy and events that can happen in our customers lives where they may need extra support. We apologies again this training was not utilised by our agent.
While I appreciate you’ve spoken to a manager already, please know this won’t be brushed aside. We are committed to making sure this does not happen again.
If there is anything you need at all, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Deleen,
Thanks so much for your 5* review! We are delighted to hear the staff were very helpful when dealing with any queries/issues you had. If there is anything else you need, please don't hesitate to contact us.
Thanks for being a Budget Energy customer.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Calm down
When I got on the phone the lady calmed me down I got so upset about my electricity went of I was worried about my medication but they sorted everything out with me and I was overjoyed with the help thank you so very much
7 July 2025
Unprompted review
Reply from Budget Energy
Hi Irene,
Thank you so much for your kind words. I'm really sorry to hear how upsetting the situation was for you, but I'm so glad our advisor was able to reassure you and get everything sorted quickly. Your health and peace of mind are so important, and it's lovely to hear we could help when you needed it most. We're always here if you need us again.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Budget energy were very helpful and…
Budget energy were very helpful and great with the telephone calls easy guidance about the energy costs and a fantastic bonus at the end of the day I have recommend your service to friends as well . Well done
26 June 2025
Reply from Budget Energy
Hi Bernadette,
Thank you so much for your lovely feedback! We're really pleased to hear you found our team helpful and that the guidance on energy costs was clear and easy to follow. It’s also fantastic to know you’ve recommended us to your friends — that truly means a lot.
We’re glad we could make things easier for you, and we’ll be sure to pass your kind words on to the team.
Thanks again, and take care!
Best regards,
Nadine
Budget Energy
Customer Experience
Reply from Budget Energy
Hi EWI,
Thank you so much for your lovely feedback – we're thrilled to hear you received excellent service! 😊
If there's anything else you need, we're always here to help.
Thanks again,
Nadine
Customer Experience
Budget Energy
Review of monthly payment
I wanted to discuss the most sensible monthly direct debit payment. My home circumstances had changed and historic usage was not an accurate indicator of future use. Your agent fully understood the issue and dealt with me in a professional but sympathetic manner. We agreed an outcome that I was happy with. A very satisfactory conversation.
26 June 2025
Reply from Budget Energy
Hi Mr Small,
Thank you so much for your kind feedback. We're really glad to hear that our agent was able to support you with understanding and professionalism during your conversation.
We know how important it is to take changing circumstances into account, and it’s great to hear you reached an outcome that works for you.
If you ever need anything else or your situation changes again, please don’t hesitate to reach out.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Hi been with energy budget for last …5/6
Hi been with energy budget for last 5/6 years and the experience i have recieved has been out standing and at min it's one I dont think I will be leaving for a while
26 June 2025
Unprompted review
Reply from Budget Energy
Hi Matthew,
Thank you so much for your lovely message and for being with us over the past 5–6 years – we truly appreciate your loyalty.
We're so glad to hear you've had such a positive experience with us, and it means a lot to know you’re planning to stay. If there's ever anything we can do to make things even better, we're only a message away.
Thanks again for your continued support!
Kind Regards,
Nadine
Budget Energy
Customer Experience
Reply from Budget Energy
Hi Ruth,
Thanks so much for your feedback – we're really glad to hear everything was explained clearly and that we could help with your queries.
If you ever need anything else, just let us know – we're always happy to help!
Best regards,
Nadine
Budget Energy
Customer Experience
Excellent service as usual
Excellent service as usual. Prompt reply. Enquiry dealt with quickly. Keep up the good work.
1 July 2025
Unprompted review
Reply from Budget Energy
Hi Trevor,
Thank you for the great feedback! We’re so pleased to hear you received excellent service and that everything was handled promptly.
We’ll definitely keep up the good work – and we’re always here if you need anything else.
All the best,
Nadine
Budget Energy
Customer Experience
You can check out any time you like but you can never leave
It took me 5 mins to sign up 12 months ago, absolutely no issues until I tried to leave. I had 3 complete time wasting phone calls over the next week offering discounts that couldn't match my new provider, they then sent a letter on 17th June saying I owed them a £40 early exit fee. On receipt I phoned and challenged this, which they said they would waive as the switch over happened only a few days before the 12 months were up.
I thought this was the end of it, however, on 21st June just 4 days after the first request for an exit fee, I was sent another letter threatening me with Debit collections and potential court action if I didn't pay up.
I had to make two more phone calls today to get this sorted. They generated a final bill to confirm that I am not being pursued by debt collectors for £40 at which point they realised that they owe me £20 after they took the last months payment by direct debit.
I had never missed a payment with them in the 12 months I was a customer. It takes 3 to 4 weeks to switch electricity supplier in NI, the exact date the switchover was planned to happen was estimated at about a week after my contract ended. Why it was allowed to happen a few days before was out of my control. My new supplier was aware of the end of contract date and BE had ample opportunity to discuss this with me in the multiple phone calls they made trying to get me to stay by offering a worse rate than the new supplier.
If you are BE customer deciding to leave, make sure you don't go on holidays for a few days the week after moving supplier as you will likely return to some very unncessary and agressive correspondence that will need dealt with.
The energy regulator really need to look into the policies and practices of this company.
BETTER YET ...... AVOID IN THE FIRST PLACE.
27 June 2025
Unprompted review
Reply from Budget Energy
Hi Declan,
Thank you for taking the time to share your experience — I’m genuinely sorry to hear how frustrating and stressful this situation has been for you.
From what you’ve described, it’s clear that the handling of your switchover and the communication around the exit fee fell well short of the standard we aim to deliver. You shouldn’t have had to make multiple calls to have the issue resolved, especially after being told the fee would be waived. I completely understand how receiving a collections letter just days later would have been both upsetting and alarming.
I also appreciate you highlighting your good payment record and the circumstances around the contract timing. We take this kind of feedback seriously, and I’ll ensure your experience is shared with the relevant teams so we can review how these situations are managed going forward.
Please accept our sincere apologies for the inconvenience caused. If there’s anything further we can do for you, don’t hesitate to let us know.
Kind regards,
Nadine
Budget Energy Customer Care Team
I have never had an issue with budget…
I have never had an issue with budget Energy
Any problems that arose over the years ive been with them, had been looked into and dealt with promptly
25 June 2025
Unprompted review
Reply from Budget Energy
Hi Kim,
Thanks so much for your message — we really appreciate you taking the time to share this.
It’s great to hear you’ve never had any issues with Budget Energy and that any concerns over the years have been looked into and resolved quickly. We’re always glad to know when our service meets expectations!
If there’s ever anything you need, just let us know — we’re here to help.
Best regards,
Nadine
Budget Energy Customer Care Team
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