they are good to be honest and they help you to do the booking so fast whatever the price they show on the ad it is the same when you do the booking as well. That’s what I love it was so nice to do m... See more
Company replied
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Review summary
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Everything all good. Just some feedback below: The E-ticket I received from BudgetAir did not have the terminal details on it. I was at the incorrect terminal (in Jeddah) then rushed via taxi... See more
Company replied
It was quite simple to make the booking & pay, and the price was competitive. I had issues afterwards trying to log into the airlines websites to add baggage however after trying to troubleshoot mysel... See more
Hi, I just completed a booking on budjetair.com.au The process went smoothly until the final payment stage, where the price changed unexpectedly: - Initially shown: $489.00 - At payment:... See more
Company replied
Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the company
Contact info
4.0
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick and easy booking flights
I was booking multiple flights and budget air was the cheapest on most occasions and it was quick to fill in the information.
14 July 2026
Booking process was easy to follow …
Booking process was easy to follow Price comparison was good.
12 July 2026
Quick and reliable service
14 July 2026
One of the best platforms and cheapest…
One of the best platforms and cheapest you love their app design and process so easy
14 July 2026
Easy booking, good pricing, responsive to requests for help
It was quite simple to make the booking & pay, and the price was competitive. I had issues afterwards trying to log into the airlines websites to add baggage however after trying to troubleshoot myself, with no luck, it was soon sorted by email correspondence with their help centre.
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Asked to change flight and they…
Asked to change flight and they wouldn’t 🤷♀️
Checked their website the flight i wanted had 7 seats left, but guess what, just not applicable to me so yeah, this is really what frustrated me.
Surely a $600 flight on your website and you send me a $2600 one to change to was just utmost disrespect, but what do i know? I just know next time i’m taking my booking elsewhere. Could have been treated slightly better for someone who purchased 3 flight tickets in one go. Just sayin
13 July 2026
Reply from BudgetAir.com.au
Hello Tashinga,
We're sorry to hear that you didn’t have a smooth experience with us, but thank you for sharing it.
Flight prices and changes depend entirely on the specific ticket rules and the seat availability categories provided by the airline. The lower price seen on the website often belongs to a different fare category that cannot be used for an exchange on an existing ticket. The alternative options sent reflect the live prices and available seats the airline permits for changes at that exact moment, which causes the fares to fluctuate significantly.
Please contact us with the booking reference number so the options can be reviewed again.
Kind regards,
Peter
Terrible service.
[UPDATE]: BudgetAir.com.au has posted the exact same copy-paste template here as they did on my other review. Once again, they are trying to shift the blame to the airline and offering to "discuss the situation." There is nothing left to discuss. The airline has already confirmed the holdup is entirely on BudgetAir's end. I will not accept more stall tactics. The bank chargeback is actively moving forward, and this review will stay up until the money is fully returned to my account
I have been waiting over 11 weeks for a refund on booking BAU-10560668. BudgetAir keeps blaming the airline, while the airline tells me the matter rests entirely with BudgetAir. Because of this endless finger-pointing, I have officially lodged a formal dispute and chargeback with my bank for 'Services Not Provided'. If BudgetAir wants to resolve this before the bank forces the reversal and applies merchant dispute fees, I suggest an escalation manager contacts me to process the refund immediately
10 April 2026
Reply from BudgetAir.com.au
I understand your frustration regarding the delay in processing your refund and the back-and-forth communication. I am sorry for the inconvenience this has caused. We are committed to resolving this for you. As mentioned in your other review, we take this serious and will reach out to the airline to speed up the process. We will also reach out to you to discuss the situation. Kind regards Klara
I paid for attitude and sarcasm
I booked a flight and paid more to be able to access support and help. I then found out I had to book seats, baggage and change things through the airlines not with budget air. I have spent an extra $200 on bags. When I called up to try to change or even cancel my flight as this process annoyed me so much and felt like a waste of money as booking with the airline with bags included was now a lot cheaper I was met with a lot of attitude by customer service, who seemed to not care about my experience or the fact I would not be using this website again. Not only that but no advice or help or support (which I paid for) was offered. I wouldn’t recommend this service at all. Just use trip.com and don’t get ripped off.
17 July 2026
Unprompted review
Reply from BudgetAir.com.au
Hello Erin,
The review regarding the service package and the experience with our support team has been noted.
All travelers receive equal assistance, and support is provided without bias. The premium service package is designed specifically to waive our admin fees if the ticket conditions permit modifications or cancellations.
Options to add seating and baggage are offered directly during the initial online booking process. Once the booking is completed and the tickets are issued, additional purchases must be made directly through the operating airline, as third-party agency system access is restricted by the carriers after issuance.
We will reach out to you within 24 hours so that we can explain this in detail and assist you.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com.au
We're so happy to hear that everything went smoothly for you. Thank you for your positive feedback; we truly appreciate it!
Reply from BudgetAir.com.au
We're glad to hear that you found the experience to be manageable. Your feedback is truly valuable to us.
Voucher discount
Voucher discount. Hoping to receive another one as i’ve already booked with BudgetAir numerous times already.
16 July 2026
Reply from BudgetAir.com.au
We appreciate your continued loyalty and are happy to hear you've booked with us multiple times. We value your business. Always keep a close eye on our website to check if there are vouchers available and subscribe to our newsletter. Have a great trip , kind regards Klaar
Reply from BudgetAir.com.au
We're so glad you found our process easy and our prices reasonable. We truly appreciate your positive feedback!
Because did not replying our message…
Because did not replying our message for our lay over seat number no contact of the agency
12 June 2026
Reply from BudgetAir.com.au
Hello Rosalie,
Thank you for sharing this experience. Not receiving a timely reply regarding seat assignments for a layover is frustrating, and it is important to have clear information for every part of the journey.
Seat numbers can be selected during the booking process on the website. Once airline tickets and seats are fully confirmed, a travel agency no longer has direct access or the system authority to modify those assignments. To help check the current status of the seats and provide better clarity on how to manage them directly with the airline, someone from the team will contact you shortly.
Kind regards,
Leo
Reply from BudgetAir.com.au
Thanks for your 5 star review, we truly appreciate it . Have a great trip!
Easy access through booking is what we…
Easy access through booking is what we all like, not complicated
14 July 2026
Reply from BudgetAir.com.au
We're so glad to hear that you found our booking process to be easy and straightforward. We always strive to make things as simple as possible for our customers!
Reply from BudgetAir.com.au
Thanks for your 5 star review, we truly appreciate it . Have a great trip!
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