Brocar Finance  Reviews 

344
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, patient, and professional throughout the entire vehicle purchasing process. Consumers truly appreciate the outstanding customer service provided, noting that dedicated representatives consistently go above and beyond to secure appropriate vehicle finance and find the ideal car. Some people also felt that the overall user experience was remarkably smooth and seamless, receiving very quick approvals alongside constant updates from start to finish. Reviewers are thoroughly impressed with the efficient communication and genuine dedication shown, making buying a car completely painless and straightforward.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their patience, professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless and stress-free... See more

Customer service

People report positive experiences with customer service, highlighting quick response times and constant... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how the process is consistently... See more

Product

Reviewers highlight high satisfaction regarding the product, noting smooth finance experiences and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish they have been Fantastic, especially Jordan. From check ins to recommendations, phoning dealers and basically being an all round legend. He is an absolute legend and a credit to B... See more

Company replied

Rated 5 out of 5 stars

Been messed about for two weeks by another company. Put in touch with these guys sorted inside 48 hrs .kabel was outstanding from start 2 Finnish. (Even with a bit of attitude from me) gotta keep them... See more

Company replied

Rated 5 out of 5 stars

I had tried numerous finance companies but none of them gave me a chance. Brocar gave me a chance and required all the necessary details such as bank statements and employment status which other fina... See more

Rated 5 out of 5 stars

I recently dealt with Brocar finance, primarily a guy called David although some of the other staff helped me along my vehicle finance journey. David went the 'extra mile' as the saying goes, alth... See more


Company details

  1. Finance Broker

Written by the company

After 15 years of experience working on behalf of various prestige brand dealerships we have realised that car dealerships are often experts in selling cars, but not necessarily in funding them. At Brocar finance arranging a tailored finance solution to meet your needs is our priority. We leave the car dealerships to supply the car, whilst we supply the finance package. We pride ourselves in an honest, clear and efficient service designed to source the best funding solution for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

344 reviews

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4.9

All reviews

(344)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service!

Marcus and the brocar team were extremely helpful, helped me pick the perfect car! Will recommend brocar to all friends and family!

9 April 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you for your kind feedback! We’re thrilled to hear that Marcus and the Brocar team were able to help you find the perfect car. Providing helpful, personalized service is always our priority, and we truly appreciate your trust and recommendation to your friends and family.

Rated 5 out of 5 stars

Excellent personable customer service

So easy to deal with, David went the extra mile and you could tell he wanted the best outcome for his customers. Very easy to get hold of. Very quick seemless easy process and I am so happy with my car! Would really really recommend!

8 April 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your fantastic feedback! We’re delighted to hear that David went the extra mile to ensure a seamless, quick, and positive experience for you. Making sure our customers receive the best possible service and outcomes is always our goal, and we’re thrilled you’re happy with your new car. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Absolutely 5star brilliant customer…

Absolutely 5star brilliant customer service fantastic service would recommend to anybody wanting to buy a car

31 March 2025
Unprompted review
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Reply from Brocar Finance

Thank you so much for your glowing feedback! We’re thrilled to hear you had a 5-star experience with us. Providing exceptional service is always our priority, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Marcus was really helpful and took the…

Marcus was really helpful and took the time to help and explain everything thoroughly.

22 March 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re delighted to hear that Marcus provided helpful, thorough, and supportive guidance throughout your experience. Ensuring our customers feel informed and confident every step of the way is always our goal, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Karel was fantastic

Karel was fantastic. Very patient and he went above and beyond to help me get the car I wanted. He even made himself available on a Sunday to help me out. I will definitely be using Brocar again in the future.

23 March 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your wonderful feedback! We’re thrilled to hear that Karel went above and beyond to help you secure the car you wanted, even making himself available on a Sunday. Providing dedicated, personalized service is always our priority, and we’re grateful for your trust in Brocar Finance.

Rated 5 out of 5 stars

Super quick and easy to apply

Super quick and easy to apply, was driving my new car 2 days after applying, very helpful staff all the way thorough, David my advisor couldn’t of been better so helpful and never pushy, done all he could to ensure I was happy with the process and the vehicle I chose helped me pick what was best for me and totally understands my needs made the experience the best I could hope for David really made the experience amazing

15 March 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your fantastic feedback! We’re delighted to hear that David provided exceptional service, helping you choose the best vehicle while ensuring the process was quick, easy, and stress free. Providing supportive, personalized service is always our priority, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Dave and trev where so professional in…

Dave and trev where so professional in fact the whole company on a whole where fantastic..always on the end of the phone when a rang so so helpful with filling in forms ect rang me straight back if a rang
Brilliant company very very pleased with my car
Thankyou
So much Dave and the team
Anthony Cottrell (red mini countryman)

3 March 2025
Unprompted review
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Reply from Brocar Finance

Thank you so much for your wonderful feedback! We’re thrilled to hear that Dave, Trev, and the whole team provided exceptional service and support throughout your car-buying experience. Ensuring our customers are always supported and feel valued is our priority, and we’re so pleased you’re happy with your new car. We truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

The best finance company

I recently had the opportunity to explore van financing options, and I wanted to share my experience. The process was surprisingly straightforward and user-friendly. The application was simple, requiring only essential information, which made it easy to get started.

One of the standout features was the flexibility in repayment terms. I found options ranging from short-term to long-term loans, allowing me to choose a plan that best suited my budget. The interest rates were competitive, and I appreciated the transparency in the terms, with no hidden fees lurking in the fine print.

Customer service was another highlight. The representatives were knowledgeable and responsive, guiding me through the process and answering all my questions promptly. Overall, I would recommend van finance to anyone looking to purchase a vehicle, as it offers a hassle-free experience with great support and flexible options.

28 February 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your detailed feedback! We’re thrilled to hear that the van financing process was straightforward and user friendly for you. Providing flexible repayment terms, competitive interest rates, and transparent service is always our priority, and we’re so glad you found value in that. We’re also pleased to hear our customer service team was able to guide you through the process with ease. We truly appreciate your trust in Brocar Finance and your recommendation!

Rated 5 out of 5 stars

Karel is absolutely amazing

Karel is absolutely amazing, he was polite, friendly, informative and kept us updated every step of the way, he was happy to explain everything to me, I would highly recommend Karel and Brocar to everyone, only place I would deal with in the future💯💯

20 February 2025
Unprompted review
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Reply from Brocar Finance

Thank you so much for your kind words! We're thrilled to hear that Karel was able to provide you with such excellent service. We pride ourselves on keeping our customers informed and ensuring a smooth process from start to finish, and it’s great to know that Karel delivered on that promise. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Karel who i dealt with at Brocar…

Karel who i dealt with at Brocar finance was excellent to deal with, kept me up to date with info, sent lists of available cars and made the who expereince easy and stress free. Would definately recommend to anybody looking to get a car on finance.

17 February 2025
Unprompted review
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Reply from Brocar Finance

Thank you so much for taking the time to share your experience! We’re delighted to hear that Karel was able to make the process easy and stress-free for you. Providing clear information and keeping our customers up to date is something we take pride in, so it's great to know we met your expectations. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Brilliant service and guidance…

Brilliant service and guidance throughout the process
Thank you

15 February 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you for your kind words! We’re so glad to hear that you had a positive experience with us. It’s our goal to provide excellent service and clear guidance every step of the way.

Rated 5 out of 5 stars

A1 service.

My experience with this company in particular Marcus who was amazing, he knew exactly what I wanted and found it for me. Unfortunately I lost out on that car and found an even better one so I’m extremely happy with my Fiat 500 X Mirror. Would 100% recommend this company.Thank you Marcus.

11 February 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you so much for your feedback! We’re thrilled to hear that Marcus was able to help you find the right car, and we’re even more excited that you ended up with a fantastic Fiat 500 X Mirror. It’s great to know that we were able to match you with a car you love. We truly appreciate your recommendation and are so glad we could make the process enjoyable for you.

Rated 5 out of 5 stars

Credit wasn't perfect however was…

Credit wasn't perfect however was accepted. Brocar were absolutely first class searching lots of different cars. They found me a beautiful bmw 4 series, within two days I was at dealers and now a very happy man, I couldn't of asked anymore from them. Couldn't speak highly enough of them. Forget rest brocar should be your first call and choice. Many thanks brocar
Ken

11 February 2025
Unprompted review
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Reply from Brocar Finance

Thank you so much for your kind words! We’re absolutely thrilled to hear that we were able to help you find your perfect BMW 4 Series. It’s great that, despite some challenges with credit, we could still make it happen for you in such a short time. Your recommendation means the world to us, and we're honored to have been your first choice.

Rated 5 out of 5 stars

The whole process was easy and straight…

The whole process was easy and straight forward, Karel was super helpful and was at hand for advice with every step of the application. I would have no hesitation using Brocar in the future. Thanks again to Karel.

9 February 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you so much for your feedback! We’re so glad to hear that Karel was able to make the process easy and straightforward for you. It’s always our goal to provide clear guidance and support at every step, so it’s great to know we delivered on that. We truly appreciate your trust in Brocar.

Rated 5 out of 5 stars

Carel helped me with my finance and…

Karel helped me with my finance and made things very easy for me. Replies on time and always on hand to receive calls. Never let me down. Trustworthy and reliable. Would recommend to others.

11 February 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you so much for your kind words! We’re thrilled to hear that Karel made the process easy and straightforward for you. It’s always our priority to be responsive and reliable, so we’re glad to know you felt supported throughout. Your recommendation means a lot to us, and we’re happy we could earn your trust.

Rated 5 out of 5 stars

Excellent CS experience

Spoke with a representative named Marcus who was nothing short of perfect from start to finish even giving me help with matters separate from the job at hand, will recommend

30 January 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you so much for sharing your experience! We’re delighted to hear that Marcus went above and beyond to assist you, not only with your car finance needs but with other matters as well. It’s always our goal to provide exceptional service, and we’re glad Marcus made such a positive impression. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Quick and easy car finance

Very happy with the service , marcus was very quick and easy to deal with making this finance agreement easier than i thought it would be. Finance rate was cheaper than others . Would highly recommend this company to others in need of finance .
Thank you

4 January 2025
Unprompted review
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Reply from Brocar Finance

Thank you so much for your kind words! We're thrilled you had a great experience with us. Looking forward to assisting you again!

Rated 5 out of 5 stars

An absolute pleasure to deal with

An absolute pleasure to deal with, taken care of everything for me! Would 100 % use again, and have already recommend a friend to use too! Such a smooth process!

27 January 2025
Unprompted review
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Reply from Brocar Finance

We appreciate your feedback! Our team loves going the extra mile, and we’re so happy you had a fantastic experience.

Rated 5 out of 5 stars

Spot on service enquired and within 4…

Spot on service enquired and within 4 days I’m driving back home in a new van. Couldn’t recommend enough

25 January 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your wonderful review! Our team takes great pride in providing top notch service, and we’re so glad we could exceed your expectations.

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