Britishhomesdirect Reviews 

18,706
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 18,187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them beautiful, brilliant, and easy to install. Many highlight the affordable and competitive pricing, often noting that the value is superior to other companies. People also appreciate the straightforward ordering process and the efficient delivery service, which frequently includes helpful drivers, clear communication, and tracking updates. However, some people mentioned experiencing delays with their deliveries, sometimes waiting a few weeks for items to arrive. A few customers also received damaged items or found that their orders were incorrect or had missing parts. Additionally, some reviewers were not happy with the communication regarding delivery updates, finding it difficult to get information or resolve issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the panels as beautiful, sturdy, and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, consistently finding products to be of great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The panels that arrived are currently looking excellent! Yet to weather them, but really happy with how they look and feel for the price I paid for them. They kindly changed the delivery date when I... See more

Company replied

Rated 5 out of 5 stars

Ordered the premium wall panels in concrete colour & they are absolutely beautiful. Makes the living room feel warm without making it dark. We have panelled just the wall behind the tv & it’s made... See more

Company replied

Rated 5 out of 5 stars

Just had 12 240x60 dark grey slat panels delivered, nicely packaged in 4’s. Friendly driver but the packages are heavy so had to help him carry them into the house. Thankfully he could park right outs... See more

Company replied

Rated 5 out of 5 stars

It was really easy to find what we wanted on the website and place our order. We were a bit sceptical due to the acoustic panels being a lot cheaper than anywhere else but thought we would take a cha... See more

Company replied




Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.3

All reviews

(18,706)

18,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price and product would recommend

Great price and product would recommend

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Pat,

Thank you for your great review! We're delighted to hear you were pleased with both the price and quality of your panels. We truly appreciate your recommendation and hope to help you again in the future.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Excellent panels and great value for…

Excellent panels and great value for money! Was given a weeks notice of delivery and tracking was avaliable on the day. Would order again!

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Lauren,

Thank you for your wonderful review! We're thrilled to hear you found our panels excellent value for money and appreciated the delivery updates and tracking service. We look forward to helping you again with your next project.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Excellent service

Excellent service, I received the items in excellent condition and in the time frame given. Very pleased with my purchase

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Daz,

Thank you for your fantastic review! We're delighted to hear your order arrived in excellent condition and within the expected timeframe. It's great to know you're pleased with your purchase, and we really appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great product

Great product

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Kyle,

Thank you for your review! We're pleased to hear you think our panels are a great product. We appreciate your support and hope you enjoy your new panels.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I changed my order twice and the team couldn’t be more helpful. Prompt refund and delivery tracking made the whole process seamless. Would definitely recommend.

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi George,

Thank you for your fantastic review! We're delighted to hear our team was able to assist you with your order changes and make the process smooth from start to finish. It's great to know you appreciated the quick refund and delivery tracking. We truly appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Really happy I have the black Panelling in my kitchen and hallway and I've just ordered paintable panel in for my bathroom

Really happy I have the black Panelling in my kitchen and hallway and I've just ordered paintable panel in for my bathroom and I can't wait to put it up on the wall it's a great finish and it looks amazing makes homes look expensive and great prices and good delivery.

26 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Rebecca,

Thank you for your wonderful review! We're delighted to hear how much you love your black panelling and that you've chosen our paintable panels for your bathroom project too. It's fantastic to know you love the finish and how our panels help create a stylish, premium look at a great price. We hope you enjoy your next transformation!

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great service and product

Great service and product, delivered right inside the house

19 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Luke,

Thank you for your fantastic review! We're delighted to hear you were happy with both our service and product, and that your delivery was completed smoothly. We really appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

We had a great experience with the wall…

We had a great experience with the wall panels. The product is the exact same as more expensive ones we had bought previously and we were kept up to date throughout the delivery process.

14 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Stacey,

Thank you for your lovely review! We're delighted to hear you had a great experience with our wall panels and that you found the quality comparable to more expensive alternatives. Keeping customers updated throughout delivery is something we value, so we're pleased this helped make your experience a positive one.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Easy to order this is my 2nd order…

Easy to order this is my 2nd order prompt delivery. Good service

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Sharon,

Thank you for your review and for placing your second order with us! We're delighted to hear you found ordering easy and were happy with our prompt delivery and service. We truly appreciate your continued support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Quick delivery

Quick delivery , easy to order

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Laura,

Thank you for your lovely review! We're pleased to hear you found ordering easy and your delivery was quick. We appreciate your support and hope you enjoy your new panels.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Ordering dark grey wooden panelsmade easy got them at a great…

Ordering made easy got them at a great price delivery on time no issues panels all checked all looking good great colour haven’t yet put them up only received them yesterday. Can’t wait to see the finishing touch.

27 July 2026
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Sharon,

Thank you for your fantastic review! We're delighted to hear you found ordering easy, received your panels at a great price, and that your delivery arrived on time without any issues. It's great to know you love the dark grey colour and we're sure they will look amazing once installed.

We hope you enjoy completing your project and appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great panels

Great panels! Perfect quality, no complaints at all. I bought the cylindrical ones and they are so nice, just add a really cute detail to my TV wall.

Easy to install (bit of no nails glue and nails so I don’t have to hold it whilst it dries. Easy to cut if any overhang which was useful because we found during installation that our ceiling slopes (good old new build quality….) so had to cut the perfect straight top to a weird angle which felt wrong in many ways. Thankfully because of the high quality the cut came out really clean anyway.

Would absolutely buy again from here.

No issues with delivery either. They offered to bring it in for me.

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jessica,

Thank you so much for your fantastic and detailed review! We're delighted to hear you're so pleased with your cylindrical panels and that they have added such a lovely finishing touch to your TV wall. It's great to know you found them easy to install and that the quality allowed you to achieve a clean finish, even with the challenges of cutting around your sloped ceiling.

We're also pleased to hear your delivery experience was smooth and that our team was able to assist. Thank you for your recommendation — we truly appreciate your support and look forward to helping with your future projects.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Little long delivery,no bad

Little long delivery,no bad

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Gintaras,

Thank you for your review. We're pleased to hear your order arrived safely. We appreciate your patience and your feedback regarding the delivery timeframe.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

There was a good choice of products.The…

There was a good choice of products.The order and delivery was straightforward. We we were kept up to date with the delivery process.
The delivery driver was very polite and helpful.
The product is easy to install and we are very happy with it.

26 July 2026
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Hilary,

Thank you for your wonderful review! We're delighted to hear you were happy with the wide range of products, straightforward ordering process, and delivery updates. It's great to know our driver provided a polite and helpful service and that you're pleased with the quality and easy installation of your panels.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great product

Great product, brilliant communication and far cheaper than elsewhere.

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Alex,

Thank you for your fantastic review! We're delighted to hear you love the quality of your panels and appreciated our communication and competitive prices. We truly appreciate your support and hope to help you again in the future.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Ordered two boxes of exterior panels…

Ordered two boxes of exterior panels with trim. Arrived on time and look great. Would order again!

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Tim,

Thank you for your great review! We're pleased to hear your exterior panels and trims arrived on time and that you're happy with how they look. We really appreciate your support and look forward to helping with your next project.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Highly recommend 👌🏻

Excellent website to navigate and the products are of great quality at a good competitive price.

My order was despatched and delivered quickly and with care.

I would highly recommend British Homes Direct.

2 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Ste,

Thank you for your fantastic review and recommendation! We're delighted to hear you found our website easy to use, our products high quality, and our prices competitive. It's great to know your order was delivered quickly and carefully. We truly appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fantastic service

Fantastic service. High quality wood acoustic panels that looks great in the living room. Delivery was prompt and on time

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi James,

Thank you for your wonderful review! We're delighted to hear you're happy with the quality of your acoustic panels and that they look great in your living room. It's fantastic to know your delivery was prompt and on time. We really appreciate your feedback.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Lovely panels at a great price!

The panels are lovely, good quality, nice colour and not too heavy. We are diy'ers and managed to cut and install these ourselves.

For delivery, you just get given a date, maybe not ideal for some. But the tracking was very accurate. Was able to literally follow the delivery driver.

Unfortunately 2 of the panels we ordered turned up damaged and Im still waiting for customer services to come back to me! We ordered 6 panels. 4 arrived in a box (they were in perfect condition) and 2 just loose. For future orders I would definitely recommend that loose panels are packaged better.

29 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Sarah,

Thank you for your detailed review! We're delighted to hear you love your panels and found them good quality, lightweight, and easy to cut and install yourself. It's also great to know the tracking service helped you follow your delivery.

We're sorry to hear that two panels arrived damaged and that you are still waiting for a response from our customer service team. We apologise for the inconvenience and will make sure this is looked into so we can assist you as quickly as possible.

Thank you also for your feedback regarding packaging. We really appreciate your comments and will share them with the relevant team.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

I have bought these wall panels…

I have bought these wall panels recently and they are so easy to put up “ as I have plasterboard walls and there looking a bit worn now I have put these panels over them and they look amazing, I well recommend these

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Andy,

Thank you for your fantastic review! We're delighted to hear your wall panels have transformed your plasterboard walls and created a look you're really happy with. It's great to know you found them easy to install, and we truly appreciate your recommendation.

Kind regards,
British Homes Direct

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