Britishhomesdirect Reviews 

18,665
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 18,187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them beautiful, brilliant, and easy to install. Many highlight the affordable and competitive pricing, often noting that the value is superior to other companies. People also appreciate the straightforward ordering process and the efficient delivery service, which frequently includes helpful drivers, clear communication, and tracking updates. However, some people mentioned experiencing delays with their deliveries, sometimes waiting a few weeks for items to arrive. A few customers also received damaged items or found that their orders were incorrect or had missing parts. Additionally, some reviewers were not happy with the communication regarding delivery updates, finding it difficult to get information or resolve issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the panels as beautiful, sturdy, and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, consistently finding products to be of great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The panels that arrived are currently looking excellent! Yet to weather them, but really happy with how they look and feel for the price I paid for them. They kindly changed the delivery date when I... See more

Company replied

Rated 5 out of 5 stars

Ordered the premium wall panels in concrete colour & they are absolutely beautiful. Makes the living room feel warm without making it dark. We have panelled just the wall behind the tv & it’s made... See more

Company replied

Rated 5 out of 5 stars

Just had 12 240x60 dark grey slat panels delivered, nicely packaged in 4’s. Friendly driver but the packages are heavy so had to help him carry them into the house. Thankfully he could park right outs... See more

Company replied

Rated 5 out of 5 stars

It was really easy to find what we wanted on the website and place our order. We were a bit sceptical due to the acoustic panels being a lot cheaper than anywhere else but thought we would take a cha... See more

Company replied




Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.3

All reviews

(18,665)

18,272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good experience.

Website is very easy. Prices are very good. Items were delivered quickly. Driver Mo was very friendly and helpful. A very good experience.

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Karl,

Thank you for your fantastic review! We're delighted to hear you found our website easy to use, our prices competitive, and your delivery experience excellent. We'll be sure to pass your kind words on to Mo. We truly appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Had 5 acoustic panels delivered…

Had 5 acoustic panels delivered yesterday neatly packed colour Is outstanding goes really well in the room I wil be ordering again I did reorder 1 more as I was short I’m so happy with the customer service kept me up to date with my order no problems what so ever quick and fast delivery too. Great company 🙌👍 happy customer 😁

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Vicky,

Thank you for your amazing review! We're delighted to hear you're so happy with your acoustic panels, the colour, and the overall quality. It's fantastic to know our customer service team kept you updated and that your additional order was handled smoothly. We really appreciate your kind words and support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fast delievry

Fast delievry, friendly delievry driver. Highly recommend

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Yasmeen,

Thank you for your lovely review! We're delighted to hear you received fast delivery and friendly service from our driver. We really appreciate your recommendation and support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Ordered a set of the teak style panels

Ordered a set of the teak style panels. Love the finish, exactly as I wanted.

Took a few days to deliver, but came exactly when they said they would and I was in no particular rush.

Would definitely recommend

29 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Dan,

Thank you for your great review! We're delighted to hear you love the finish of your teak-style panels and that they were exactly what you wanted. We're pleased your order arrived within the expected timeframe and appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great quality for the price

We have used British homes before and were very happy with the quality of the panels so we used them again for our next project this time the they delivered the wrong panels but were very helpful in rectifying the mistake I would recommend them as they are good quality and very reasonably priced.

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Darryn,

Thank you for your honest and positive review! We're delighted to hear you chose British Homes Direct again for your next project and that you've continued to be happy with the quality and value of our panels.

We apologise again for the incorrect panels being sent, but we're pleased our team was able to resolve this quickly for you. Your recommendation means a lot to us, and we truly appreciate your continued support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great purchase price

Great purchase price! And delivery in 7 days for large panels was great and worked for us!

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Harry,

Thank you for your fantastic review! We're delighted to hear you were happy with the purchase price and delivery time for your large panels. We appreciate your support and hope you enjoy your new panels.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Nice quality part with loss cost

Nice quality part with loss cost , good for home decor

20 July 2026
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Franklin,

Thank you for your review! We're pleased to hear you found our panels to be good quality and great value for home décor projects. We really appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Amazing panels ordered for my garden

Amazing panels ordered for my garden, cheaper than anywhere Ive seen! The quality is great too!

Delivery was swift!

13 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Paul,

Thank you for your fantastic review! We're delighted to hear you're happy with the quality and value of your garden panels, especially knowing you found them at a great price. It's also great to hear your delivery arrived quickly. We appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

High quality - definitely recommend

Fantastic prompt delivery and were very flexible with timings and requirements. We were kept informed throughout. The panels were beautiful and just as pictured. Very high quality, unlike some seen in a local diy store which looked cheap and nasty and were double the price!

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Judith,

Thank you for your wonderful review! We're delighted to hear you were impressed with the quality of your panels, the delivery service, and the communication throughout your order. It's fantastic to know they arrived exactly as pictured and exceeded your expectations. We truly appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Purchased to add value pending sale of…

Purchased to add value pending sale of my home Unbelievable quality! B&Q charge £75 for the same panels!! Easy to cut, easy to install, will be purchasing again once I move in to my new home!

25 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jonboy,

Thank you for your fantastic review! We're delighted to hear you were impressed with the quality of your panels and found them easy to cut and install. It's great to know they helped enhance your home before your sale, and we look forward to helping you again when you move into your new home.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Just amazing and beautiful panels

Just amazing and beautiful panels, was not expecting them looking this good, well chuffed and glad bought them from here

15 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jav,

Thank you for your amazing review! We're so pleased to hear you love your new panels and that they exceeded your expectations. We're delighted you chose British Homes Direct and truly appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Brilliant product came today on time…

Brilliant product came today on time and looks great 👍

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi John,

Thank you for your great review! We're delighted to hear your order arrived on time and that you're happy with how your panels look. We really appreciate your feedback and support.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Overall good experience

Overall good experience, tracking on the day is a bit vague, could be updated better however panels are great and we are very happy.

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Becky,

Thank you for your review! We're delighted to hear you're happy with your panels and the overall experience. We appreciate your feedback regarding the tracking updates and will continue working to improve the delivery information provided.

Thank you for choosing British Homes Direct.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Brilliant quality product

Brilliant quality product, quick delivery.i had message when it will be delivered, and on the day I was,able to track it and they also sent me a text message just before they arrived, that i am a next stop.will order again for other rooms

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Bernadett,

Thank you for your fantastic review! We're delighted to hear you were impressed with the quality of your panels, quick delivery, and the tracking updates throughout the process. It's great to know our delivery notifications helped you plan your day. We look forward to helping you with your future projects.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

It’s in perfect shape as expected

It’s in perfect shape as expected

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jomy,

Thank you for your review! We're pleased to hear your order arrived in perfect condition as expected. We appreciate your support and hope you enjoy your new panels.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product looks good.

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Artem,

Thank you for your review! We're pleased to hear your delivery was fast and that you're happy with the look of your product. We appreciate your support.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Great product (composite panels)

Great product (composite panels). Quick delivery. This would have been a 5* review, but some of the items were missing, HOWEVER, upon notification they instantly arranged for the missing pieces to be delivered. So they get 4*, good customer service and product.

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jonathan,

Thank you for your honest review! We're pleased to hear you were happy with the quality of our composite panels and the quick delivery. We're sorry that some items were missing from your order, but we're glad our team was able to arrange the missing pieces quickly.

We appreciate your kind words about our customer service and your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Amazing service

Amazing service, very helpful staff and the panels are perfect. Thank you again will be returning

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jamie,

Thank you for your fantastic review! We're delighted to hear you found our team helpful and that your panels arrived perfect. We really appreciate your kind words and look forward to welcoming you back again.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great service, amazing quality & best price!

Great service and panels delivered quickly, amazing quality at the best price you will find!

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Rebecca,

Thank you for your wonderful review! We're delighted to hear you were happy with our service, quick delivery, amazing quality, and competitive prices. Your support means a lot to us, and we truly appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fabulous company to deal with but k…

Fabulous company to deal with but k just want to say the driver that delivered my order was a such a lover y gentleman helped me put in garage and open and lock garage very very nice man credit where credit is due and very polite wish all delivery drivers where like him 😊

1 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Katrina,

Thank you so much for your lovely review! We're delighted to hear you had such a positive experience with our service and that our delivery driver provided such helpful and polite assistance. We'll be sure to share your kind words with him, as feedback like this means a lot to our team.

Thank you for choosing British Homes Direct.

Kind regards,
British Homes Direct

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