Britannia Rose Reviews 2,473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including curtains, blinds, and fabrics, noting their beautiful craftsmanship and robust nature. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful website navigation and guidance for precise orders. Reviewers also commend the fast and efficient delivery service, with items arriving well-packaged and often without creases, ready to be hung. The overall service is described as excellent, with many expressing satisfaction and a strong intent to reorder from the company. However, some customers experienced issues with orders, such as a minor problem with a curtain pole or a broken blind bracket, which the company promptly resolved. A few other people also felt that delivery took longer than anticipated, or that ordered fabric samples did not arrive or were for discontinued items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and prompt delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct. There was a mi... See more

Rated 5 out of 5 stars

Beautifully made curtains, fully matched. Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent. If you are wanting curtains, please consider Britannia Rose... See more

Rated 5 out of 5 stars

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK. Gorgeous designs from Britannia Rose. But I need a hea... See more

Rated 5 out of 5 stars

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion... See more


Company details

  1. Curtain Supplier and Maker
  2. Curtain Store
  3. Decoration and Interior Design Store
  4. Interior Designer

Written by the company

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Easy to order with clear explanations…

Easy to order with clear explanations on the website. The curtains were well made and delivery was fast from time of ordering to receiving them. it would have been nice to have had a cushion with each pair of curtains, especially as they were essentially separate orders, though ordered together.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service, quality product

Curtains were made really quickly and when they arrived, I was over the moon because they were excellent quality and look beautiful. They were made to measure and fit perfectly. Cheaper than anywhere else online too.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional experience

I don’t do a lot of online shopping but it has really changed my mind on this. It was very straightforward and I could track all aspects of my order from start to delivery. Having also telephoned the firm with a query the employee I spoke to was very helpful and I couldn’t fault him. I just have to say it was a good experience all round and I love my curtains

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Well made bespoke curtains

We are extremely pleased with our new curtains, they are very well made and arrived in a good turn around time. Would definitely recommend Brittania Rose for bespoke curtains to anyone.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service following my negative review.

Fabric in a recent order has a flaw running the full length. I have contacted the company three times via email with photographs attached with No response.
Will avoid in the future.

Update. 5/3/24.
The company have now contacted me and replacement fabric has been arranged. Happy with this service.

4 March 2025
Unprompted review
Britannia Rose logo

Reply from Britannia Rose

Dear Gillian,

We’re truly sorry to hear about your experience and that you haven’t received a response to your emails. Customer satisfaction is extremely important to us, and we’d like to resolve this for you as quickly as possible.

Unfortunately, we haven’t been able to locate your correspondence. Could you please provide your order number so that we can investigate this immediately? You can reply here or contact our customer support team directly on 02031 67 87 57 or via our online chat available daily.

We appreciate your patience and look forward to resolving this for you.

Rated 5 out of 5 stars

Excellent service and quality

Britannia Rose provides outstanding curtains, made to a high standard with speedy delivery and all at a competitive price point.
The difference between made to measure and ready made is clear with very little difference in price.
I will certainly be using Britannia Rose again and would not hesitate to recommend them.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Wanted to return unused product but no…

Wanted to return unused product but no response from various attempts to contact. Sadly will never use company again for the rest of my renovations and would not recommend.

18 February 2025
Unprompted review
Britannia Rose logo

Reply from Britannia Rose

We’re sorry to hear about your experience and that you’ve had trouble reaching us regarding your return request. We strive to respond to all customer enquiries promptly, and we sincerely regret any delay or inconvenience caused.

Unfortunately, we’re unable to locate your order based on this review. Could you please provide your order number or contact us directly on 02031 67 87 57 or via our online chat available daily. We would be happy to assist you in resolving this matter as soon as possible.

We truly value our customers and appreciate the opportunity to make things right.

Rated 5 out of 5 stars

Well made cushions

I purchased 2 well made cushions and had the choice of fillings. Although I was fortunate that the cushions were in clearance and matched my existing curtains, I would not hesitate to pay full price if I needed more.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Great website, easy to order with helpful directions on measuring for curtains. The fabric is excellent quality and the curtains fit perfectly. Very happy.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality curtains

The process for ordering samples and curtains was straightforward. The curtains were delivered quickly and were well packaged. They are of really excellent quality and great value for money. I’m very impressed by this company and would highly recommend them.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Velvet cushions made to order

Thrilled with velvet cushions, beautifully made in quality fabric. Kept up to date at all times with progress and delivery - very well packed for protection in a cardboard box. First time have used Britannia Rose - faultless, thankyou!

28 January 2025
Unprompted review

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