The Curtain Factory Outlet Reviews 136

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like curtains and fabrics are beautifully made and exactly as described. Many people appreciate the efficient service, from prompt communication and quick dispatch to the helpfulness of the team in understanding their needs and sourcing specific items. The delivery service is frequently highlighted as fast and reliable, with orders arriving promptly and well-packaged. However, some customers also noted issues with delivery, experiencing delays or problems with sample orders not arriving. A few reviewers mentioned discrepancies in fabric measurements or received products that did not meet their expectations regarding material quality, such as a plastic-like thermal lining.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers praise the beautiful... See more

Delivery service

Customers generally report positive experiences with delivery service. Many reviewers praise the prompt... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the beautiful and high-quality fabrics,... See more

Order

Users describe positive interactions with order. Many customers received their orders safely, efficiently,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fantastic service, noting prompt... See more

Based on these reviews

Rated 5 out of 5 stars

We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their ow... See more

Company replied

Rated 5 out of 5 stars

We undertook building works to create a Home Office over the last four months and sought help once again from Dean Parker and his team in sourcing blinds, chairs and seating cushions. Th... See more

Company replied

Rated 5 out of 5 stars

My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I... See more

Company replied

Rated 5 out of 5 stars

Beautiful fabric, sent out on a roll which was unexpected but very welcome. Amazing sale price. Thought the delivery was a bit high and DX are a bit unpredictable in delivery but overall very happy

Rated 1 out of 5 stars

They failed to deliver my samples which I had to pay for, they said they had the wrong address even though their confirmation had the correct address. They then reordered & after 7 days I still hadn’t... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as... See more

Company replied

Rated 5 out of 5 stars

I found the whole process easy. Sample’s arrived promptly. The measuring instructions were easy to follow and we were kept in the loop regarding timelines and delivery Would definitely recommend

Rated 5 out of 5 stars

Fantastic service, I was called within minutes of placing my order, to discuss a couple of options. Then the order was dispatched the same day. I had only ordered interlining, which was exactly as... See more

Rated 5 out of 5 stars

The company was efficient from the start, ringing back almost immediately to make sure the order was correct. The blinds came back in 3 weeks and I must say, they are of the highest quality. I will be... See more

Company replied

Rated 5 out of 5 stars

Excellent & friendly customer service (they came out to check measurements, advised on the right curtain pole, fitted it & hung the curtains. Brilliant). And really good quality curtains - beautifu... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery. Lining was not quite as good quality as the website implies, but maybe that is premium quality these days, "plus ca change", as they say.

Rated 5 out of 5 stars

I live in Australia where fabric choices are limited. I have bought upholstery and curtain fabric from The Curtain Factory Outlet on numerous occasions. I find the dispatch of samples and fabric... See more

Rated 5 out of 5 stars

Absolutely beautiful fabrics,I bought from clearance . Very happy with the quality of the materials. The staff are very helpful. I dealt with Sonny and he was amazing. Would highly recommend.

Company replied

Rated 5 out of 5 stars

The choice of fabric was excellent and it was easy to order. The office called me to make sure of a measurement. The finished curtains were well packaged and really beautifully made. Well done all r... See more

Rated 5 out of 5 stars

After delivering one of my two fabric orders I was advised that they were unable to fulfill my second order. As I wanted both orders to be exactly the same fabric they collected the first order and de... See more

Rated 5 out of 5 stars

Very helpful with my order, material good quality and price. I ordered sample first which came within two days. Will definitely use them again.

Company replied

Rated 5 out of 5 stars

The Curtain Factory Outlet are honest and reliable. I cannot thank them enough for their quick responses to my messages and for delivering fabric to me promptly without any hitches to an internationa... See more

Company replied

Rated 5 out of 5 stars

A very straightforward sale with good choice of styles available and a prompt delivery to replace net curtaining in a caravan. Thank you.

Rated 5 out of 5 stars

The samples I wanted to see were sent out promptly and were what I needed to assist my decision on which fabric to choose for my curtains.

Company replied

Rated 5 out of 5 stars

First time using them. Took a few days for sample to arrive however when I ordered the fabric it arrived in a couple of days. All very efficient and the fabric is very good value for the quality. I... See more

Rated 5 out of 5 stars

Website was easy to use. Good communication about delivery. Black out fabric was great.

Company replied

Rated 5 out of 5 stars

Exactly as ordered, and very speedy delivery. Will definitely use again.

Rated 5 out of 5 stars

The web site was excellent and the samples came promptly, as did the actual delivery.

Company replied

Rated 5 out of 5 stars

Beautiful quality fabric that came in good time. Highly recommend.

Company replied

Rated 5 out of 5 stars

The communication about a delay was much appreciated and now the fabric has arrived it was definitely worth the wait 🤗

Company replied

Rated 5 out of 5 stars

Easy to deal with and a great deal on some pretty fabric. Delivery went smoothlym

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Rated 5 out of 5 stars

Really fast delivery but unfortunately the material wasn’t what I wanted

Company replied

Rated 2 out of 5 stars

I purchased the incorrect product as I thought Thermal lining would be the soft warm lining I have added to other curtains. The product I received was a plastic type lining.

Company replied

Rated 2 out of 5 stars

My fabric has taken so long to arrive that I think I may have gone off it!! Have waited ages. Not sure why it took so long from ordering to despatch. Disappointing.

Company replied


Company details

  1. Curtain Supplier and Maker
  2. Blinds Shop
  3. Fabric Store
  4. Fabric Wholesaler
  5. Store

Written by the company

Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

136 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I found the whole process easy

I found the whole process easy. Sample’s arrived promptly. The measuring instructions were easy to follow and we were kept in the loop regarding timelines and delivery

Would definitely recommend

19 February 2026
Rated 5 out of 5 stars

First time

First time using them. Took a few days for sample to arrive however when I ordered the fabric it arrived in a couple of days. All very efficient and the fabric is very good value for the quality. I would used them again

17 February 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, I was called within minutes of placing my order, to discuss a couple of options. Then the order was dispatched the same day.
I had only ordered interlining, which was exactly as described on the website.
Now I have found The Curtain Factory Outlet I will certainly be ordering again.

19 February 2026
Rated 2 out of 5 stars

I purchased the incorrect product as I…

I purchased the incorrect product as I thought Thermal lining would be the soft warm lining I have added to other curtains. The product I received was a plastic type lining.

19 January 2026
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Hi Lindsey, we're very sorry you wasn't satisfied with the thermal lining you ordered. As this is a man made fabric lining it will have a slight rubbery feel to it and this is consistent with its thermal properties and all thermal linings are the same.
We do always recommend purchasing a sample of our fabrics and linings prior to purchasing.

I can't see that you have contacted us, but we would be happy to assist you further with a return or replacement. Please call us on 0208 492 0094 or email web@curtainfactoryoutlet.co.uk

Rated 5 out of 5 stars

I live in Australia where fabric…

I live in Australia where fabric choices are limited.
I have bought upholstery and curtain fabric from The Curtain Factory Outlet on numerous occasions. I find the dispatch of samples and fabric to be prompt, although due to our appalling postal service, receipt is often delayed.

Even with the unfavourable exchange rate the prices are far below that of similar fabric in Australia, and the choice is much wider. I also like that many of the products are not only designed, but also woven in the UK. If the alternative was made in Australia I would think of buying home produced, but unfortunately we no longer have a textile industry.

I recently had a large order for curtain fabric and the complications of my mis-measuring, and the handling of customs duties entailed multiple emails which were managed expeditiously by Sonny.

19 January 2026
Rated 5 out of 5 stars

First class service

After delivering one of my two fabric orders I was advised that they were unable to fulfill my second order. As I wanted both orders to be exactly the same fabric they collected the first order and delivered a slightly different fabric of the amount I needed within a few days

19 January 2026
Rated 2 out of 5 stars

My fabric has taken so long to arrive…

My fabric has taken so long to arrive that I think I may have gone off it!! Have waited ages. Not sure why it took so long from ordering to despatch. Disappointing.

12 January 2026
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Our apologies that your fabric has been delayed. As you placed your order during the Christmas period many of our suppliers were closed.
We can see that your fabric is due for delivery today.
Please let us know if you have any further issues.

Rated 5 out of 5 stars

Beautiful wool fabric

Beautiful fabric, sent out on a roll which was unexpected but very welcome. Amazing sale price. Thought the delivery was a bit high and DX are a bit unpredictable in delivery but overall very happy

22 December 2025
Rated 1 out of 5 stars
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

We’re very sorry for the delay and apologise for the inconvenience caused. Your order was placed over the Christmas period when our suppliers were closed, your sample should be with you any day now. To make this right, we’ve sent half a metre of the fabric today, which should arrive with you tomorrow.
If you have any issues or need further help, please don’t hesitate to contact us first.

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