Brello Health Reviews 

4,448
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,343 reviews, reviewers had a great experience with this company. Customers frequently share how much they love the affordable pricing, the high quality products, and the remarkably straightforward wellness programs designed to help them succeed. Many consumers also mention that the extremely helpful and responsive support team makes managing their health journey very easy, comfortable, and completely stress-free. Some people were dissatisfied with customer service communication, noting slow responses, unhelpful interactions, or unexpected difficulties when trying to resolve administrative problems. A few other people also felt that certain product options were quite expensive or did not deliver the expected results when compared directly to alternative choices on the market.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the medications work effectively... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting top-notch, highly... See more

Service

People report high satisfaction with the service, highlighting a seamless and efficient operational process.... See more

Price

Reviewers mention positive feedback about price, highlighting very reasonable costs and unbeatable... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Brello and their service! Unfortunately there are many other companies that offer the same or similar product for $35 less per month and I couldnt justify staying. If the prices come down, I’... See more

Company replied

Rated 4 out of 5 stars

My experience has been great! Whenever I had a delay in shipping they found solutions to meet my needs. I rated it a 4 only because the doctors stop responding even after I setup a zoom call. I will c... See more

Company replied

Rated 4 out of 5 stars

I love that the medicine arrived quickly. I haven't lost that much weight yet, but I'm hoping I'll start dropping soon. I may need to up my dose . So far so good not really having any bad side affec... See more

Company replied

Rated 4 out of 5 stars

Brello was a great source. Customer service Available anytime I had questions. Quality products that worked very well for me. Arrived in good time when ordered. I would still be with them but foun... See more

Company replied


Company details

  1. Wellness Program

Written by the company

Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(4,448)

2,250 reviews in the last 12 months

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Rated 1 out of 5 stars

Expired meds and poor customer service

I saw that they replied saying they would reach out to me to understand the situation but no one has reached out.

I have used Brello for a year and was having good results. I've noticed a sharp decline in results since they updated pharmacy. I also have found their renewal process to be shady and customer service at the pharmacy terrible. They say you get a 3 month supply but don't specify days or months. My meds expire before the 3 months is up. When I called Brello she said yes they should last 90 days and then transferred me to the pharmacy. The lady I talked to was very condescending and said it should only last 12 weeks which is 84 days. Now I am left with meds that don't last a full 3 months. After this and a few other subscription frustrations I don't plan to continue with this company and I feel like I should have a full 90 days worth of meds!

23 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Cindy, we understand your frustration and appreciate you sharing your concerns with us, especially regarding changes or questions related to your experience.

We know that having clear information and timely communication can be important when navigating next steps.

We’d really like to take a closer look at your experience and help point you in the right direction. To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out directly through the contact information on file so we can better understand your concerns and connect you with the appropriate resources. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.

Rated 5 out of 5 stars

They are thorough very trustworthy

They are thorough, answer any question or concerns. Very efficient when ordering meds. I completely trust them and will continue to use them. The price is very affordable and never goes up.

23 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience with Brello! We truly appreciate your kind words about our team and the support you’ve received. It’s wonderful to know that you’ve found the ordering process efficient and our team responsive to your questions. We’re also grateful for your continued trust and for choosing Brello!

Rated 5 out of 5 stars

The community is the best part

Brello is fantastic. The customer support is amazing. Calling is quick and easy! For answers to questions that are not directly medical advice, the Facebook group has so many admins that can get you to the right person quickly and are so helpful. I absolutely love the community and live Facebook events! Brello bites and sweet delights is a fun way to learn new foods for our nutritional goals and Imani, Mercedes and Deborah are so fun and engaging! This is the type of business that wants people active and engaged in the process and they truly care about your progress!

22 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience with Brello! We truly appreciate your kind words about our customer support, community, and educational resources. It’s wonderful to hear that you’ve enjoyed connecting with others and participating in our live events and activities. We’re grateful for your enthusiasm, engagement, and continued support of the Brello community!

Rated 5 out of 5 stars

Exceptional Support, Education, and Community for…

I’ve been a member of Brello Health for almost a year, and my experience has been exceptional. From the outstanding customer service to the engaging and informative member programs, I’ve truly enjoyed being part of the Brello Health community.

Whenever I’ve contacted customer service, the team has been friendly, helpful, and professional. The weekly live sessions with Mercedes and Deborah Ann are both fun and informative, and I always look forward to them. I also really enjoy the monthly cooking lives with Imani. It’s wonderful to learn new, healthy, and delicious recipes that I can incorporate into my routine.

It’s was great to see the CEO participate in one of the weekly live sessions, which makes the community feel even more connected and engaged.

Another feature I really appreciate is Brello Rise, the fitness platform that is available to members at no additional cost. There are workout videos designed for all fitness levels, making it easy for everyone to find something that works for them.

Overall, I’ve had a wonderful experience with Brello Health and truly appreciate the support, education, and sense of community it provides to its members.

22 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing such thoughtful feedback and for being part of the Brello Health community! We’re truly grateful to hear that you’ve enjoyed connecting with our customer support team, participating in the live sessions, and exploring the educational and community resources available to members. We love knowing that the cooking events, fitness offerings, and opportunities to connect with the Brello team have added value to your experience. Thank you for your continued engagement and for being such a valued part of our community!

Rated 5 out of 5 stars

Brello offers so much more!

Brello is more than a way to get glp-1s, it's a way to learn more about nutrition and lifestyle changes. But not just that. Brello has 2 Facebook support groups, a blog, and numerous fitness videos. You just can't beat them for helping us get healthier!

22 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience with Brello! We truly appreciate your kind words about our educational resources, community support, and fitness content. We’re grateful to know that you’ve found value in the different ways we help members stay informed, engaged, and connected. Thank you for being part of the Brello community!

Rated 5 out of 5 stars

Absolutely LOVE Brello

Absolutely LOVE Brello - the Community, the Brello Rise workout videos, Facebook Lives with the private groups - fun! It's ALL fantastic and a complete LIFE Changer! I've lost 65 pounds in 10 months and my eating habits are now more intentional and better for me all around. Highly recommend!

22 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience and for being such an enthusiastic part of the Brello community! We’re thrilled to hear how much you’ve enjoyed the Brello Rise workout videos, Facebook Lives, and private groups. We truly appreciate your support and recommendation, and we’re grateful to have you as part of the Brello community! 💙

Rated 5 out of 5 stars

Initial process was easy to navigate

Initial process was easy to navigate. Product was shipped in a timely manner. I’ve using since April 2026 and working very well for me.

21 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your experience with Brello! We’re glad to hear you found the initial process easy to navigate and that your order arrived in a timely manner. We truly appreciate you choosing Brello and taking the time to share your feedback with us!

Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company. I have to take brake because I am traveling but ad son i am back i will continue my journey with Brello .I will highly recommend to all my friends and family. Thank You Brello.

26 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for your kind words and for choosing Brello! We truly appreciate your continued trust and support.

Rated 5 out of 5 stars

Love Brello & the community!

What I love most about Brello is the trust and community they build. Their customer service was so helpful when I was doing my initial research and answered every single question. My first order was shipped quick and came with absolutely everything I needed to start right away! Even when a temporary pharmacy recertification gap in my state meant I had to grab a backup order elsewhere, the Brello community kept me hooked. The group support, tips, and easy-to-follow fitness routines right in the app make a huge difference on this journey!

21 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Charlotte,
Thank you so much for sharing such a thoughtful review! We’re especially grateful to hear that our team was able to support you while you were researching your options and help you feel confident getting started. It’s wonderful to know that our community, app resources, and fitness content have continued to be a meaningful source of support along the way. We truly appreciate your trust in Brello and are so happy to have you as part of the Brello Family!

Rated 5 out of 5 stars

Great experience

I have had a great experience with Brello. I've been with them since March of 2026, and the service has been flawless. My meds are always sent on time without me having to do anything other than answer a few question.

20 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Glenda,
Thank you so much for sharing your experience and for being part of the Brello Family since March! We’re thrilled to hear that you’ve found the process so seamless and that your orders have consistently arrived on time. Making things simple and convenient for our members is something we truly strive for. We’re grateful for your continued trust in Brello!

Rated 5 out of 5 stars

I highly recommend Brello Health and…

I highly recommend Brello Health and their customer support representatives. I've had nothing but positive experiences with my meds, shipping and reliability.

20 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Rebecca,

Thank you so much for your kind words and recommendation! We’re thrilled to hear that you’ve had such a consistently positive experience with our team, treatment, and reliable delivery. Your trust and support mean so much to us, and we’re grateful to have you as part of the Brello Family!

Rated 3 out of 5 stars

It shouldn’t take an act of congress to be able to talk to a representative.

I had a hard time finding a phone number to call customer service and request a pause on my account. I couldn’t get into my portal. I found an email address so I emailed them the following message:
Hello I’m having problems logging in on my account. Please pause my subscription until further notice. wanted my account paused.
I do hope they honor it and try not to send it anyway. I think it would be better if they were to confirm my email and offer how to troubleshoot the login problem.
Teri T

2 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Teri, we apologize for the delays and difficulty reaching our team—that’s not the experience we want for you.

We understand how important timely communication is, especially when you have questions about the process or next steps. Your feedback helps us identify where we need to improve.

We’d really like to take a closer look at your experience and help point you in the right direction. To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out directly through the contact information on file so we can better understand your concerns and connect you with the appropriate resources. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.

Rated 5 out of 5 stars

The process was fairly simple

The process was fairly simple. I love that I am on my way to a healthier me.

3 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your experience with Brello! We’re glad to hear you found the process straightforward and appreciate you choosing us to be part of your journey. We’re grateful for your trust and support!

Rated 5 out of 5 stars

Excellent Experience

I just signed up with Brello Health after speaking with my PCP about switching to compounded tirzepatide because I could no longer afford the brand-name medication.

My daughter has been using Brello Health for about a year and has had a great experience, so I felt comfortable giving them a try.

I filled out the intake forms, uploaded my current prescription, and within an hour I had already spoken with a provider and was approved to stay with my current dose. The entire process was incredibly easy, straightforward, and FAST.

It was such a relief to have everything handled so smoothly, especially when navigating a medication change can already be stressful enough. So far, I’m very impressed with Brello Health and really appreciate how simple they made the process. ⭐⭐⭐⭐⭐

19 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience and for choosing Brello! We’re thrilled to hear that your transition has been smooth and that you found the intake and provider consultation process so quick and straightforward. It means so much to know that your daughter’s positive experience gave you confidence in Brello, and we’re grateful to now have you as part of the Brello Family!

Rated 5 out of 5 stars

Easy process

Easy process, no issues, delivery is timely and great.

18 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so glad to hear that our process was easy and that your delivery was timely and great. We appreciate your positive feedback!

Rated 5 out of 5 stars

More than medication — truly supportive care

I continue to have such a positive experience with Brello. From the medication and ordering process to the customer service and community support, I’ve consistently felt informed, supported, and taken care of.

What stands out most to me is that Brello feels like more than just a place to get medication. The education, encouragement, community, and focus on overall wellness have made a real difference in my journey. I’ve had great experiences anytime I’ve needed help, and communication has always been friendly and responsive.

I’m incredibly grateful I found Brello and would absolutely recommend them to anyone looking for supportive, knowledgeable care on their wellness journey. 💜

18 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your incredibly positive experience! We are truly touched to hear that Brello feels like more than just a place to get medication for you. It means a lot to us that our focus on education, encouragement, community, and overall wellness has made a real difference in your journey. We're so glad our team has consistently made you feel informed, supported, and taken care of, and that our communication has always been friendly and responsive. We appreciate your kind recommendation! 💜

Rated 5 out of 5 stars

Using them for 9 months now

Using them for 9 months now. Very pleased with their service, the quality of the product, and pricing. Thank you.

18 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are so pleased to hear that you've been happy with our service, and pricing over the past nine months. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

With so many options for GLP's

With so many options for GLP's, i was concerned about finding a legitimate company to order from. Brello had good recommendations on Facebook sites from actual people. I have been very satisfied with the service and quality of the medication that I purchased.

18 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience! We understand that finding a trustworthy company for your needs can be a concern, and we're truly delighted to hear that the recommendations you found on Facebook led you to us. It means a lot to know that you've been very satisfied with both our service and the quality of your purchase. We appreciate your trust and support!

Rated 5 out of 5 stars

I LOVE IT

I LOVE IT! It was such an easy process to get approved for my medication. I received it right away. The shipment is extremely fast. 100% recommend.

31 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that getting approved for your medication was an easy process and that you received it so quickly. We're delighted that our fast shipping met your expectations, and we truly appreciate your 100% recommendation!

Rated 4 out of 5 stars

I love that the medicine arrived…

I love that the medicine arrived quickly.
I haven't lost that much weight yet, but I'm hoping I'll start dropping soon. I may need to up my dose . So far so good not really having any bad side affects .

17 August 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're happy to hear the medicine arrived quickly and that you're not experiencing significant side effects. We understand your hope for continued progress and appreciate your positive feedback.

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