Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
Company replied
Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
Company replied
Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.2
Poor
713 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keeps charging me!
Keeps charging me money on my card even if I have not agreed to any subscription.. scam!
26 May 2026
Unprompted review
Reply from Breeze
Hi Anette,
We’re sorry to hear that this situation has caused frustration and concern. We understand how upsetting unexpected charges can feel, and we appreciate you bringing this to our attention.
We have already been in contact with you through our support team regarding your concerns and can continue assisting you directly. If you have any further questions or need additional assistance, please feel free to continue the conversation with us at inquiry@bsnj.co.
We appreciate your feedback and wish you all the best moving forward.
Fraud and illegal activity
Authorised £1 transaction they took £14.99 extra. Took days to respond eventually after I threatened to report as fraud, which it is refunded.
Asked to be removed from database and any further payments. received email confirming. Then this morning received an email from them and to leave a review on here it needed me to re register. No thank you..
Illegal keeping data, and fraud payments. This is a scam and scammers that are targeting victims of abuse, the worst of the worst.
AVOID or it will cost you financially and stress trying to get money returned. But if scammed keep on asking for refund or charge back as they probably survive on the money people just don't argue about.
Do note that the positive reviews on here are mainly ( invited) . This is a true review please learn from my mistake.
18 May 2026
Unprompted review
Reply from Breeze
Hi Zoe!
We’re sorry to hear that your experience left you feeling this way.
We would like to clarify that all charges, subscription terms, and renewal details are presented before payment and require user confirmation.
Regarding your data concerns, we do not retain user data illegally. Requests related to account deletion and data removal are handled in accordance with applicable privacy laws and regulations.
We appreciate your feedback and take all customer concerns seriously.
Fraud ...
I authorised a £1 transaction to receive my report, I then received another charge on my account that I didn't authorise. I emailed and no reply. I threatened a chargeback and received an email and refund. I asked for my data to be removed from ALL emails and received this.
Taking advantage of people with trauma is disgusting. Not removing data when requested is illegal. My advice is to avoid and treat as spam. If you do have money taken without permission, carry on asking for a refund or a chargeback.
AVOID or it will cost you financially and anxiety.
18 May 2026
Reply from Breeze
Hi Zoe,
We’re very sorry to hear about your experience and understand how upsetting and stressful this situation has been for you. We never want anyone to feel ignored, misled, or anxious after interacting with our service.
We appreciate you acknowledging that your refund was processed, though we’re sorry the overall experience still left you feeling disappointed and frustrated. We also take privacy and data-related concerns seriously, and requests regarding personal data are handled in accordance with applicable regulations and reviewed by the appropriate team.
Your feedback regarding the clarity of charges, communication, and overall experience has been noted and shared internally, as we understand how important trust and transparency are — especially within the wellbeing space.
If there are any unresolved concerns remaining regarding your account or data request, please contact us directly at inquiry@bsnj.co so we can review everything further and assist you appropriately.
Good business practice…
Was charged for a program I wasn’t aware that auto charged and they immediately refunded my. Oney to original firm of payment without argument -
24 May 2026
Reply from Breeze
Hi William,
Thank you so much for taking the time to share your experience. We’re really glad we could resolve the situation quickly for you and provide the support you needed.
We understand that unexpected charges can feel stressful, so it means a lot to hear that the process felt straightforward and helpful from your perspective. Providing respectful and understanding support is very important to us.
We truly appreciate your feedback and your trust. If you ever need anything in the future, we’re always here to help at inquiry@bsnj.co.
Scammers be aware
Iv been offered with their services for 1usd, they charged 15 and won’t refund. Also they sold me an subscription I neve asked for.
24 May 2026
Unprompted review
Reply from Breeze
Hi there!
We’re sorry to hear about your experience and understand your frustration.
Please note that all subscription terms, pricing, and renewal details are presented before payment and require user confirmation. We never aim to create confusion around billing or subscriptions.
We’d appreciate the opportunity to review your case and assist further. Please contact us at inquiry@bsnj.co, and our team will be happy to look into the matter with you.
Incitement …
On my Google feed I was shown an ad from Breeze entitled "Was I Abused? Take the quiz". Absolutely disgusting! It's inciting people to answer questions suggesting their parents abused them as children. These people should be banned. Why am I being shown this? This should be illegal.
25 May 2026
Unprompted review
Reply from Breeze
Hi Saranne,
We’re sorry to hear that the ad you encountered felt upsetting and inappropriate to you.
Our quizzes and educational content are designed to encourage self-reflection and provide people with tools to better understand their emotional experiences. They are not intended to label, accuse, or encourage negative assumptions about family relationships.
We also understand that not every piece of content will resonate with everyone, and your feedback has been shared with our team as we continue reviewing how our messaging is presented across advertising platforms.
Thank you again for taking the time to share your concerns.
BREEZE IS 5 STAR FROM CUSTOMER CARE TO PRODUCTS
My grand kids signed up for a subscription without my knowledge or approval. While Breeze has a clear terms of use policy of no returns, they graciously granted my refund request and did so immediately. This is very important to me when I'm purchasing something as I am on a limited income so this company shows me they are genuine in their products and are trustworthy with doing business. In today's world that is rare so thank you Breeze for shining thru and above with your customer se4vice.
24 May 2026
Reply from Breeze
Hi Charissa,
Thank you so much for your kind words and for taking the time to share your experience with us.
We understand how important situations like this can be, especially when managing a limited income, and we’re truly glad we could help resolve the issue quickly for you. Your trust means a great deal to us.
Thank you for recognizing both our team and our approach to customer care. We’re grateful to have customers like you and appreciate your support.
Contacting Breeze with an issue was…was dealt with quickly.
Contacting Breeze with an issue was quickly and efficiently handled which I appreciated.
17 May 2026
Reply from Breeze
Hi Pamela,
Thank you so much for your kind review!
We’re really happy to hear that your issue was handled quickly and efficiently. Providing supportive and responsive assistance is very important to us, so your feedback truly means a lot.
We appreciate you taking the time to share your experience!
And again you keep trying to take money…
And again you keep trying to take money from my account. Have to block you via my back - absolute thieves.
23 May 2026
Unprompted review
Reply from Breeze
Hi Elizabeth,
We’re sorry to hear that this situation has continued to cause frustration and concern. We understand how upsetting repeated payment attempts can feel.
We would genuinely like the opportunity to review your account and confirm the current subscription status to ensure everything is properly resolved. In some cases, renewal attempts may continue if an active subscription has not been fully canceled through the original purchase method.
Please contact us directly at inquiry@bsnj.co with your account details so our support team can investigate this thoroughly and assist you further as quickly as possible.
Promised free anonymous results
Promised free anonymous results. Required payment and email address. Total scam.
23 May 2026
Unprompted review
Reply from Breeze
Hi Andrew,
We’re sorry to hear that your experience left you feeling disappointed. We understand how frustrating it can feel when expectations around access and pricing differ from what you anticipated.
We aim to present payment and account information during the process as clearly as possible, and we appreciate feedback like yours as it helps us continue improving transparency and the overall user experience.
If you’d like us to review your case or clarify anything further, please feel free to contact us at inquiry@bsnj.co.
Understanding and helpful to your personal needs.
I am moderately disabled with cervical degenerative disc disease and am 5 and a half months post op with 2 back to back revision surgeries planned for the end of the year. After opening the app I found that the movements would not be a good fit for my condition, which also includes nerve damage, muscle weakness and balance disorder. Not only where the support team understanding to my situation but they also helped me with canceling my subscription and were friendly and super helpful. Thank you my Breeze Angel 😇
23 May 2026
Reply from Breeze
Hi Vicky!
Thank you so much for sharing your experience and your story with us. We’re truly sorry to hear about the health challenges you’ve been facing, and we sincerely wish you strength and comfort as you continue your recovery journey.
We’re very glad our support team could assist you with understanding and care, and it means a lot to know you felt supported throughout the process. Your kind words truly touched our team — thank you for taking the time to share them.
Wishing you all the very best with your upcoming surgeries and recovery.
Unable to cancel the subscription and…
Unable to cancel the subscription and regularly going to my credit card to challenge payments and get reimbursed
I didn't even subscribe. I went on a trial and was unable to cancel it.
This has been going on for 6 months
1 September 2025
Unprompted review
Reply from Breeze
Hi Chris,
We’re very sorry to hear about your experience and understand how frustrating and exhausting this situation must have been, especially over such a long period of time.
We’d genuinely like the opportunity to review your account carefully, confirm the current subscription status, and help resolve any remaining billing concerns for you. In some cases, subscriptions may remain active if cancellation was not fully completed through the original purchase platform, but we completely understand your frustration and want to help clarify everything.
Please contact us directly at inquiry@bsnj.co with your account details so our support team can investigate this thoroughly and assist you further as quickly as possible.
Great company to work with very very…
Great company to work with very very understanding would highly recommend
23 May 2026
Reply from Breeze
Hi Margaret!
Thank you so much for your kind words and recommendation! We’re truly happy to hear that you had a positive experience with our team and felt supported throughout the process.
Your feedback means a lot to us, and we really appreciate you taking the time to share it.
I appreciate the information in the app…
I appreciate the information in the app and I am very thankful for the great customer support I received.
23 May 2026
Reply from Breeze
Hi Pat!
Thank you so much for your kind words! We’re really happy to hear that you’ve been enjoying the information in the app and that our support team was able to provide a great experience for you.
Your feedback truly means a lot to us, and we’re grateful to have you as part of the Breeze community.
They tried to steal £14.99 from me
They tried to steal £14.99 from me, and I had to cancel my bank card. Do not trust them.
23 May 2026
Unprompted review
Reply from Breeze
Hello Hannah,
We’re sorry to hear about your experience and understand why this situation felt concerning.
We’d appreciate the opportunity to look into this further and clarify what may have happened. Please contact us at inquiry@bsnj.co, and our support team will be happy to assist you.
Scam artists
Scam artists. Signed up for a trial with no indication that this was a subscription, and charged £24.99 for one month t
Subscription that I DID NOT sign up for.
23 May 2026
Unprompted review
Reply from Breeze
Hi Patrick!
We’re sorry to hear about your experience and understand how frustrating this situation must feel.
Please note that all subscription terms, pricing, and renewal details are presented before payment and require user confirmation. We never aim to create confusion around subscriptions or billing.
We’d appreciate the opportunity to look into your case further and help clarify the situation. Please contact our support team at inquiry@bsnj.co, and we’ll be happy to assist you.
Downloaded this app as I thought it…
Downloaded this app as I thought it might help after seeing the adds. It was very apparent that its actual presentation was very different from what is all over social media. As such after the small trial charge I cancelled the account. This was hard to do but I did so on the app and the website. I was not able to log back in and it said my account was unsubscribed so I thought all was fine. I was charged for two months before I spotted the ongoing charges. This is utterly unacceptable and is NOT in line with the T&C’s I signed up to. When this happened to many others who posted reviews the usual developer response is to point to the T&Cs and they point out they are clearly stated. In my case tho this was 100% not the case. I placed a review on the App Store and the developer said reach out to them via customer services. I did that and surprise surprise they have not responded. I know they got the email as got their standard automated response after my first email, subsequent emails including my request for a refund were stonewalled. This I feel is utterly fraudulent and utterly unacceptable. If they do the decent thing reach out to me and refund me I will amend this review and provide an update.They probably won’t but we will see. For a wellbeing app this is extremely poor. I have requested info from them and will see what happens. Right now I would give this a minus number if it were possible.
21 May 2026
Unprompted review
Reply from Breeze
Hi Waldo,
We’re very sorry to hear about your experience and completely understand why this situation has left you feeling frustrated and disappointed. We appreciate you taking the time to explain everything in such detail.
We understand your concerns regarding the cancellation process, the continued charges, and the difficulty you experienced when trying to get support. That is certainly not the experience we want anyone to have, especially when reaching out to us for wellbeing-related support.
Please know that we take feedback like this seriously. In some cases, subscriptions may remain active if the cancellation process is not fully completed through the original purchase method, but we absolutely understand your frustration given the information you described seeing on your account.
We would genuinely like the opportunity to review your case carefully and investigate why you did not receive follow-up responses from support. Please contact us again directly at inquiry@bsnj.co with your account details and any cancellation confirmation you may still have available so our team can look into this thoroughly and assist further.
Thank you again for sharing your experience.
I was ill informed
I was ill informed, which was my own fault but the team at breeze were very helpful and gave me a fair response.
22 May 2026
Reply from Breeze
Hi Jackie,
Thank you so much for your honest and thoughtful feedback. We really appreciate your kindness and understanding.
We’re very glad our team was able to help and provide a resolution that felt fair to you. Supporting our users with care and respect is always important to us, and your words truly mean a lot.
I had inadvertently signed up not…
I had inadvertently signed up not understanding exactly what I was signing up for. I received a booklet but I had the understanding it was complimentary. At any rate, I was treated very well in that they are refunding the charges which showed up on my bill.
22 May 2026
Reply from Breeze
Hi Barbara!
Thank you so much for sharing this.
We’re really glad we could help resolve the situation for you and provide a positive experience along the way. Your patience, kindness, and understanding truly mean a lot to our team, and we sincerely appreciate you taking the time to leave this feedback.
Wishing you all the best moving forward.
Scam (it says the trial is 1$ and you…
Scam (it says the trial is 1$ and you get charged around 20$…)
UPDATE after Breeze reply : I immediately contacted their customer support that refused to refund me. And no, it clearly said it was 1$ for the trial during subscription, I didn't misread. Luckily my bank refunded me.
21 May 2026
Unprompted review
Reply from Breeze
Hi Julian,
We’re sorry to hear that your experience felt frustrating and unclear. We understand how concerning unexpected charges can be, especially when they differ from what you expected during signup.
Please know that subscription and optional purchase details are presented during the checkout process before confirmation. We still appreciate your feedback, as it helps us understand where the experience may feel confusing from a user perspective.
If you’d like us to review your case and clarify the charges on your account, please contact us at inquiry@bsnj.co and our support team will be happy to assist further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.