Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
Company replied
Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
Company replied
Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.2
Poor
713 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Whoops!
I had made a mistake and purchased one of their packages I hadnt meant to purchase. The fault was entirely mine.
I sent an email asking fir a refund, and complaining I hadnt authorised that. I had, but didnt realise. I got a reply explaining my mistake kindly, and my panic was met with understanding and patience. Plus I got my refund.
Thank you for speaking with me kindly, it really shows you care, which to me verifies the whole app on another level.
Thank you Sandra! (The woman who replied to my email)
19 May 2026
Reply from Breeze
Hi Marellya,
Thank you so much for taking the time to share this. We really appreciate your honesty, and we’re so glad everything could be resolved positively for you.
It means a lot to hear that you felt treated with understanding and kindness — providing thoughtful and supportive help is very important to us. We’ll also make sure Sandra sees your lovely feedback.
Thank you again for your trust and kind words. We’re wishing you all the best moving forward.
Random payment, not advertised, no confirmation needed
Got charged more than i should,ve. it was written 1$ offer to support, and afterwards without any confirmation i got charged another 14,99$. I've written them an email, im really hoping to get my money back, since i didnt even use the app, i just logged in to deactivate my subscription
18 May 2026
Unprompted review
Reply from Breeze
Hi Eduard,
We’re sorry to hear that your experience felt unclear and frustrating. We completely understand how concerning unexpected charges can be, especially when you believed you were only selecting the initial $1 option.
Please know that all subscription and purchase details are presented during checkout before confirmation, but we appreciate you sharing how the process felt from your perspective. We also understand your frustration given that you didn’t continue using the app and only logged in to manage your subscription settings.
Our support team will be happy to review your case carefully and respond to your email as soon as possible. If you haven’t yet received a reply, please feel free to follow up with us at inquiry@bsnj.co so we can make sure your request is properly reviewed and addressed.
Thank you for taking the time to share your experience.
If i could leave 0 stars i would
If i could leave 0 stars i would! I have NEVER used this and for some reason they are trying to charge my card. 2 different names for charges in less then 1 minute from the first charge.
18 May 2026
Unprompted review
Reply from Breeze
Hi Tarra,
We’re very sorry to hear about this experience and completely understand how alarming it must feel to see unexpected charges, especially if you believe you haven’t used the service.
We take concerns like this seriously, and we’d genuinely like the opportunity to look into what happened and clarify the billing activity on your account. In some cases, charges may appear under slightly different descriptors depending on the payment processor or platform used, but we understand how confusing and concerning that can be.
Please reach out to us directly at inquiry@bsnj.co with any details you may have regarding the charges, and our support team will carefully review everything for you and assist as quickly as possible. We’re here to help and want to make sure your concerns are properly addressed.
This company is evil
This company is evil. Advertising to people with trauma, a test that only becomes unlocked after you pay for it. Profiting from human suffering. These people obviously have no ethics, morals, values, that they would be okay with this.
17 May 2026
Unprompted review
Reply from Breeze
Hi Dominic,
We're truly sorry to hear that the experience left you feeling this way. Rest assured that we don't aim to take advantage of anyone. Our goal is to provide a service focused on self-discovery and well-being, and we take these topics very seriously.
Our team would love to review your specific case and clarify any concerns you have. Please feel free to contact our team at inquiry@bsnj.co — we're always here to help!
Scam
Scam. My wife signed up for a dollar quiz and got charged 15 bucks and then 30 a week later. They don't respond, cancelling anything in Apple subscriptions does nothing and you basically have to cancel your card.
9 May 2026
Unprompted review
Reply from Breeze
Hi Peter!
Thank you for bringing this to our attention — we're sorry to hear that your experience has been so frustrating for you and your wife.
Just to clarify, website subscriptions and App Store subscriptions are managed separately. If the subscription was created through our website, canceling through Apple subscriptions would not affect it.
Your peace of mind is our top priority, and we’d appreciate the opportunity to help. Please feel free to contact our team at inquiry@bsnj.co, and we’ll be happy to look into this for you.
Got my refund
17 May 2026
Reply from Breeze
Hello Michael,
Thank you for your review!
We’re glad we could help resolve the situation for you and appreciate you taking the time to share your experience. Wishing you all the best moving forward!
Very satisfactory outcome. Thank you
I wasn't happy about being subscribed and felt Breeze hadn't been clear that would happen. Having complained I was very happy to see I had been refunded the subscription fee and my subscription had been cancelled. Thank you for looking at my case and rectifying it 1. Per my request and 2. So quickly. I appreciate it.
17 May 2026
Reply from Breeze
Hello Wendy,
Thank you so much for your thoughtful review!
We’re really glad we were able to look into your case quickly and help reach a positive outcome for you. We truly appreciate your feedback regarding the clarity of the subscription process, and we’re happy we could resolve everything in line with your request.
Thank you again for giving us the opportunity to make things right — it means a lot to us!
Scam
Scam. Got charged 17 odd euro, then they went in again 5 mins later to take more money up to the monthly subscription fee. For a week's trial.
15 May 2026
Unprompted review
Reply from Breeze
Hi Michelle,
We’re sorry to hear that your experience felt frustrating and unclear. We understand how concerning unexpected charges can be.
Our support team would be happy to review your case, explain the billing details, and help clarify everything for you. Please reach out to us at inquiry@bsnj.co so we can assist further and look into your account directly.
I’d give 0 stars if I could
I’d give 0 stars if I could, absolutely outrageous taken £60 out of my account without my permission! How do we report these people preying on individuals with mental health difficulties. Have tried to contact them several times to request a refund to no avail. Absolutely fuming! DO NOT RECOMMEND
16 May 2026
Unprompted review
Reply from Breeze
Hi Francesca!
We’re truly sorry to hear about your experience.
All charges and subscription details are presented before payment and require user confirmation, and we never want anyone to feel confused or unsupported while using our services.
Please know that our support team has already reached out to you with more details regarding your case and the available resolution, so we kindly ask you to check your inbox and spam folder in case the message was filtered there. We always aim to handle concerns like this with care, transparency, and fairness.
We genuinely appreciate your feedback and the opportunity to look into concerns like yours more closely.
Your prompt and gentle response to my…
Your prompt and gentle response to my email made this a much better experience.
16 May 2026
Reply from Breeze
Hi Deb!
Thank you so much for your kind words. We’re really glad to hear that our response helped make the experience feel a bit better for you.
We truly appreciate you taking the time to share this feedback, and we’re always here to support you whenever needed.
This company is committing fraud
This company is committing fraud. I am having issues after a double mastectomy, and losing my hair due to chemotherapy. I thought I'd try their analysis and help and bought that. Then, they "added on" extras almost by default. No purchase was actively confirmed. There was an ad for purchasing something, which I did not want, so I hit continue at the bottom of the page. Then I was charged and extra $14.99 and then another $4.99.
Continue does not mean purchase. Continue does not mean submit. Continue does not mean check out.
BAM! Credit card charged, and they won't refund. This company makes money on fraudulant charges, NOT BY HELPING PEOPLE.
9 May 2026
Unprompted review
Reply from Breeze
Hello Heidi,
We’re truly sorry to hear about your experience and about everything you’re going through right now.
We understand why this situation felt upsetting, and we never want anyone to feel misled or unsupported. The additional items mentioned during checkout are optional offers, but we appreciate that the flow may not have felt clear from your perspective.
Please note that our support team has already reached out to you directly to explain everything in detail and provide a solution tailored to your case.
We genuinely appreciate your feedback and wish you strength and healing moving forward.
The test interested me and I…
The test interested me and I appreciated the quick response.
15 May 2026
Reply from Breeze
Hi Phyllis!
Thank you for your kind words! We’re really glad to hear the test caught your interest and that you appreciated the quick support response.
Your feedback means a lot to us, and we hope Breeze continues to be a positive experience for you.
Do not click any links this company has…
Do not click any links this company has charged my card multiple times in the past week! Its fraudulent!
15 May 2026
Unprompted review
Reply from Breeze
Hi Olivia!
We’re sorry to hear about your concerns and understand how upsetting this situation must feel.
All charges and subscription details are presented before payment and require user confirmation. Transparency is very important to us, and we never aim to process unauthorized charges.
Our support team has already reached out to you regarding your case, so we kindly ask you to check your inbox and spam folder for our response. We’re here to help and provide any clarification you may need.
Paying for something that should be free.
paying to get the result is a different level of low
15 May 2026
Unprompted review
Reply from Breeze
Hi Ley,
Thank you for sharing your feedback. We’re sorry to hear that the experience left you disappointed. We understand that expectations around access to results can vary, and we appreciate you taking the time to share your perspective.
Our goal is to provide supportive tools and resources while being transparent about paid features during the process. If you’d like to share more about your experience, feel free to reach out to us at inquiry@bsnj.co — we’re always open to feedback and ways to improve.
SCAM ALERT
SCAM ALERT! SCAM ALERT! Do not register with these people or payments will be flying out of your account! Be careful and do not fall for their fishing deals!!! I have been charged on my account for no reason. BREEZE team why are you scamming people?
After reviewing more comments by the public, you can see that many people have requested refunds because money was taken out of their account unknowingly. This is how Breeze have set their trap!! U WILL BE SCAMMED. !! Stay away.
@TrustPilot - See what most comments say about this company. They are a bunch of scammers!
15 May 2026
Unprompted review
Reply from Breeze
Hi Ali,
We’re sorry to hear about your concerns and understand how upsetting this situation must feel.
Please note that we do not process charges without user authorization, and all subscription and payment details are shown before any purchase is completed. Our support team has already reached out to you regarding your case, so we kindly ask you to check your inbox and spam folder for our response.
We’re always happy to provide clarification and assist further through inquiry@bsnj.co.
Refund requested
The app has a great concept, however the subscription is way too expensive to not have the therapy sessions built in. That is why I canceled and asked for a refund as they tried to charge me while still under the free/reduced period. It took some hassling emails and over a week or so for a response and for it to be resolved and start processing the refund I shouldn't have even been charged for.
8 May 2026
Reply from Breeze
Hi Becky,
Thank you for taking the time to share your honest feedback. We appreciate your kind words about the concept of the app, while also understanding your concerns regarding the subscription pricing and your experience with the billing process. We’re sorry to hear that resolving the issue took longer and required repeated follow-ups from your side.
We can see that you were in contact with our support team and that the situation has since been addressed. We truly hope the outcome helped ease some of the frustration caused and that you feel your concerns were heard and taken seriously.
Thank you again for your patience throughout the process.
Unexpected recurring charges after trial - no receipts or subscription emails
Unexpected recurring charges after trial - no receipts or subscription emails
I signed up for the USD 1 trial and believed I cancelled it within the trial period. I then discovered I had been charged USD 29.99 per month for around a year.
I received no emails from Breeze confirming that my trial had converted into a paid subscription, no monthly receipts, no renewal notices, and no cancellation confirmation. The only evidence I had of any ongoing “subscription” was the recurring charges appearing in my Wise account.
When I contacted support, they said the trial auto-renewed and refused to refund the charges. I asked them to provide records showing when the subscription was authorised, when it was cancelled, whether any receipts or subscription emails were sent, and whether I had used the paid service. So far, I have not received that evidence.
I did not knowingly maintain this subscription, did not use the app after the trial, and believe these charges should be refunded.
Breeze support - please review this properly and refund the recurring charges.
11 May 2026
Unprompted review
Reply from Breeze
Hi Matthew,
Thank you for sharing your experience. We can see that you’ve already been in contact with our support team and that your case is currently being reviewed in detail. We understand how concerning unexpected charges can feel, especially when there’s uncertainty around subscription communication and cancellation.
Our team is actively looking into the situation and addressing the points you raised. We hope the ongoing communication helps clarify everything and brings some relief while the review is completed.
I received a refund for an issue
I received a refund for an issue. I am satisfied. Im not sure about the date.
1 May 2026
Reply from Breeze
Hi Mikel,
Thank you for sharing your feedback. We’re glad to hear the refund process helped resolve the issue and that you’re satisfied with the outcome. We appreciate you taking the time to leave a review and wish you all the best moving forward.
Take care!
Another customer scammed!
It said how much you would like to pay and gave 4 options: £1, £2, £10, and £17. I am a single mum to two young children with no extra money to spend, so I clicked £1. I was charged £14 immediately. Why????
I should have checked Trustpilot reviews. I always do, and with 2.3 stars, I would have never interacted with this sham company. They obviously have invested a lot of money into advertising because obviously they can't keep their existing customers, so they have to catfish new ones all the time, and this is how they make money. I will definitely log a complaint. How on earth can they get away with this for so long?
14 May 2026
Unprompted review
Reply from Breeze
Hello there,
We’re sorry to hear that you feel this way and understand your frustration regarding the charge.
During registration, all pricing details and optional upsells are displayed clearly, and users can decline any additional offers before completing payment. We do not process charges without active confirmation from the user.
That said, we’d still like to review your case and help clarify what happened. Please contact us at inquiry@bsnj.co with the email address linked to your account, and our team will investigate this further for you.
Absolute scam
Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not even a week later they have taken another £24.99 out of my account. Zero permission for either larger payments. Concerned how may more payments will just be taken and will be contacting my bank tomorrow to report as fraud.
14 May 2026
Unprompted review
Reply from Breeze
Hi Laura,
Thank you for taking the time to share your experience. We completely understand how stressful and upsetting unexpected charges can feel, especially when they seem unclear or unauthorized. We can see that you’ve already been in touch with our support team, and a detailed reply has been sent to help address your concerns and provide more clarity regarding the situation.
We truly hope the resolution shared with you helps bring some reassurance and leaves you feeling more comfortable with the outcome.
Thank you again for your patience and communication throughout this process.
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