All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
Company replied
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purch... See more
Company replied
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Trowbridge BBS
Good Afternoon Katie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Driver Charlie was most cooperative and…
Driver Charlie was most cooperative and obliging
25 February 2025
Reply from Bradfords - Trowbridge BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for feedback regarding the delivery service received with your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Good Afternoon Christopher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and friendly service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent Service
ordered a radiator on line picked it up 20 minutes later, excellent service very helpful staff. Definitely will use again
31 January 2025
Reply from Bradfords - Trowbridge BBS
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order for collection,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Commendation to Bradfords Trowbridge…
Commendation to Bradfords Trowbridge branch, who trawled nearby branches to supply the paint I ordered and the branch didn't have in stock. Delivered this morning. Thanks
9 January 2025
Unprompted review
Reply from Bradfords - Trowbridge BBS
Hi William
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge Branch,
Your feedback has been passed onto all involved,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Excellent service
Super fast delivery and very accommodating with delivering around certain time frames
28 November 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi Katja
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Always good service especially the…
Always good service especially the delivery driver.
16 August 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon Mr Carter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with all your orders,
Thank you for your feedback this greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Good Afternoon Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi Martyn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order exactly what was needed
Easy to order exactly what was needed. I was kept up to date with what was happening, all communication was great.
4 August 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found it easy to place your order online,
Thank you for your feedback regarding the great communication recieved from start to finish with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
First class service
First class service, I received a call to confirm a date for delivery & on the delivery date I received a text to confirm a time slot.. I had 2 bags of stone delivered to exactly where I asked, the driver was helpful couldn't ask for a better experience..
2 August 2024
Reply from Bradfords - Trowbridge BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Exceptional service
We ordered some sleepers from the Trowbridge store and they were delivered yesterday by Matt. Matt was absolutely brilliant, we had a tight driveway and limited space to put the sleepers but he managed it in no time. He was very lovely and super speedy!
It's not often you can be impressed by a delivery but he was brilliant!!
We will definitely be ordering from the Trowbridge store again.
24 July 2024
Unprompted review
Reply from Bradfords - Trowbridge BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Brilliant customer service from the…
Brilliant customer service from the phone line to the delivery driver. Both couldn’t have been more helpful
6 July 2024
Reply from Bradfords - Trowbridge BBS
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
You had the parts I ordered online &…
You had the parts I ordered online & collected, no hazzle
6 July 2024
Reply from Bradfords - Trowbridge BBS
Hi Norman
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service and speedy delivery yet…
Great service and speedy delivery yet again
Thanks
6 July 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon Jeremy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
Easy to use website; appreciated the price comparison. Efficient and punctual delivery.
28 June 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon Michelle
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using the website to be an easy process,
Thank you for your feedback regarding the punctual and efficient delivery service received with your order, this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I found the local branch at Trowbridge…
I found the local branch at Trowbridge really helpful especially Alison Watts who in my opinion went over and above the call duty finding out about the dimensions of a particular item I was purchasing.
I had a bit of a hiccup with lack of communication but that was the supplier not Bradfords, a quick email to Bradfords and Katie had it sorted.
Overall a very good service experience
27 June 2024
Reply from Bradfords - Trowbridge BBS
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Helpful and well informed staff
27 June 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon Joco
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful and well informed service with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great experience
Great experience. I asked Bradfords when to deliver and they were flexible. The delivery driver was brilliant and very helpful.
25 June 2024
Reply from Bradfords - Trowbridge BBS
Hi Kris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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