All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
Company replied
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purch... See more
Company replied
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Ordering was easy
Ordering was easy, I was kept informed of delivery slot and delivery was carried out by friendly/helpful driver so the whole process was good from order to delivery, would use again.
15 October 2026
I found the website easy to navigate
I found the website easy to navigate, the prices seemed reasonable, and according to my wife, the delivery man was delightful and helpful. The down side was incredibly late notification of delivery day and time.
12 October 2026
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Batty,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, however I apologise for the lack of communication regarding your delivery time.
This feedback has been passed onto the branch.
Kind Regards,
Sam M
They used to be really prompt with…
They used to be really prompt with quotes and great service. I don’t know if there has been a lot of staff changes but lately they’re really off their game. I’ve sent several email and after 10 days still no quote. Improvement is needed.
8 October 2026
Unprompted review
Reply from Bradfords - Trowbridge BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
We would like to look into this further. Please contact us at customerservice@bradfords.co.uk.
Kind Regards,
Sam
I still haven't got it!
I still haven't got it! My last delivery took over a week instead of the advertised 2-3 working days and this one looks like being just the same. Don't advertise a a delivery time if you can't stick to it!
9 October 2026
Reply from Bradfords - Trowbridge BBS
Good Morning,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had repeatedly a poor experience with us due to us failing to meet our lead times,
Once again, I apologise greatly for these issues and for any inconvenience this may have caused you.
I have passed this onto the delivering branch, who should be in touch to confirm the delivery date with you.
Kind Regards,
Sam M
All very efficient…I had accidentally…
All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
4 October 2026
Reply from Bradfords - Trowbridge BBS
Hi Shonagh
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
The gravel and mot were of excellent…
The gravel and mot were of excellent quality. Easy to use website. Good notifications and prompt delivery. The delivery guy was very experienced navigating down narrow lanes. Very professional.
15 September 2026
Reply from Bradfords - Trowbridge BBS
Hi Mel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great staff
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purchase nearer to home but a little more cost involved.T
1 October 2026
Reply from Bradfords - Trowbridge BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service
Easy website to use giving suggestions of what additional material may be required. Delivery great. Will use again
13 September 2026
No time like the present
With regards to delivery we only received the email message to say the delivery was taking place one hour before the delivery arrived, people need more notice luckily I was in.
The driver was excellent and a credit to Bradfords.
21 August 2026
Reply from Bradfords - Trowbridge BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We will look to see what we can do to better our communication in future so we can give our customers more notice.
Kind Regards,
Sam
Great website with lots of products
Great website with lots of products. Helpful and polite service every time.
Quick delivery service with helpful delivery people.
12 August 2026
Good prices, excellent quality and service
Good prices, excellent quality timber and great service as always
15 August 2026
Reply from Bradfords - Trowbridge BBS
Hi Martin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Good experience from start to finish
Good experience from start to finish. Competitive price fir a quality product.
3 August 2026
Awful
Awful . Was told product would be in store for collection by a certain day the day came and nothing in store. Held the whole project up and ended up having to buy elsewhere. Very disappointing.
3 August 2026
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Barry
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Very easy from ordering on there Web…
Very easy from ordering on there Web site to collection
Help full and polite sfaff
29 July 2026
Reply from Bradfords - Trowbridge BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Prompt delivery and really nice people…
Prompt delivery and really nice people to deal with. very pleased with the service and timber.
22 June 2026
Reply from Bradfords - Trowbridge BBS
Hi Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Brilliant customer service from Adam Tom and Doug
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough. I found everything I needed in here so I didn’t have to spend the day going to different places.
22 April 2026
Unprompted review
Reply from Bradfords - Trowbridge BBS
Hi Sharon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Fair price and fast delivery
Fair price paid and delivery within the stated timeframe. We were unable to track our order online and didn't receive an update until the day of delivery but luckily we were home.
27 March 2026
Reply from Bradfords - Trowbridge BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We will look into what can be done to make the notification of delivery more reliable in future. Thank you for your feedback.
Kind Regards,
Sam
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