BOXT Reviews 59,984

I recently purchased a Vaillant ecoFIT Pure 835 boiler installation through Boxt. Unfortunately, the entire process has been highly unsatisfactory.
During the installation, the gas engineer severed my washing machine outlet pipe but failed to inform me. This resulted in significant flooding to the kitchen, patio, adjacent toilet, and carpets when the machine was used. A subsequent visit by a representative to inspect the damage ended with him stating it was “not his expertise,” and no resolution was provided.
Additionally, the gas engineer advised that an electrician would attend to complete outstanding electrical work. Boxt confirmed this follow-up, but no one has contacted me, leaving my fridge disconnected and unusable.
Communication throughout has been inadequate. Despite submitting a formal complaint and sending multiple follow-up emails, responses have been slow and unhelpful. I have been forced to purchase a temporary mini washing machine to manage in the interim.
While the boiler itself appears to be of good quality (so far!) bear in mind its just been a week since installation, the standard of installation, damage handling, and customer service has fallen far below expectations. I am now arranging repairs privately and will be seeking full reimbursement, daily compensation, and all associated costs. If Boxt does not provide appropriate and timely compensation, I will pursue this matter through litigation.
I would not recommend Boxt based on this experience.
Tip- DO NOT immediately give feedback. Allow at least 1 week before you do.

Boxt's "hassle-free service" was anything but.
Initial inspection appointment cancelled on the day, re-scheduled appointment 1 month later chaotic, with engineer calling & asking to attend the night before, then to postpone because of Congestion Charge, then to request I call HQ to re-schedule for a Saturday... eventually to arrive and do the job as requested/expected. What is the point of having an online appointment booking service if it can be changed on a whim by the appointed contractor? Considering customers also have to make special and costly arrangements to accommodate pre-arranged inspections, a less cavalier approach to customer service around such appointments would not go amiss.

Friendly, communicative and efficient engineer call out for boiler servicing. Thoroughly recommend service provided via BOXT

All on time, good notifications.
Gareth the engineer polite and friendly

Nice pair of lads very clean work, good tidy work

The engineer arrived on time, was very polite, and completed the work cleanly and swiftly.

Excellent service

Boiler installed seemingly okay but it hasn’t been able to work since being installed due to an electrical fault which Boxt were unable to fix

Got a standard boiler installed last week after being stuck without hot water for 4 days. Went onto the BOXT website, filled out the survey, uploaded pictures and got a phone call to confirm everything was ready to go. Then, we got Gary (our installer) with us the next morning!! He was simply fabulous, very focused and got the job done within 6 hours. He was very respectful of my property and was happy to answer questions 🏆.
The only reason I'm knocking off a star is because the wrong boiler arrived from the company in the morning!! But within 2 hours, the correct one arrived and it was all sorted.
BOXT has an app where you can keep up to date with documents and installation info. Communication was quick and friendly as well, through email, text and phone call.
Lifesavers, I could not recommend them more! And I wouldn't hesitate to give them a call or use the chat feature on the website if you are unsure about anything. Shout out to Kevin and Karl as well, great service 🙌
Also, you can upload pictures before even placing an order and get feedback if you're worried. I would recommend calling them and asking them about this.

Friendly and efficient engineer who remembered coming here to do a service last year!

All first class

It went very smoothly. The engineer was courteous and helpful.

Everything was done quickly and efficiently. Engineers were friendly and clearly competent and experienced. The whole process was simple and user friendly. Now enjoying mains pressure hot water and heating. Simple to use thermostat that can be moved to any room you like is also a bonus.
If there was anything to complain about it would be some hand prints left on paintwork but considering the amount of work that needed to be done, it's a very small price to pay. Well done.

The online booking is very easy, our engineer called in advance to clarify his arrival time. Our service was completed by Steve Dove, a very friendly,respectful man. Everything done quickly & cleanly.
Certainly provided a great service.
Well done from us.

Friendly, efficient and the booking process was so easy

I’m pleased with my job booked through BOXT, the engineer was thorough efficient and was completed in the time allocated.

I’ve been reassured that the boiler was given a complete service.

This was the fourth year of having the boiler serviced through BOXT and it was as smooth and efficient as always.

Nothing but good things to say about Boxt.
Had my boiler installed in 2023 and all went really smoothly - 3yrs later no problems.
Just contacted Brooke, from customer service, and she was extremely efficient and sorted my problem out quickly.
Can’t recommend more highly!

Polite, efficient. Get boiler serviced every year. No problems. In and out.