We wanted a pedestal to allow visitors and staff to check in to our building, complete with an RFID scanner and badge printer. Everything we might need was included in the package, though the range of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered and received an email stating that I would get an update email when the order shipped and I haven’t received anything. Not sure what the hold up is. I ordered 7/25/25 and it’s now 8/4/25 wit... See more
Company replied
Shipping was faster than expected and I appreciate how sturdy they are. We found during assembly that it was easiest to thread power cables at the same time rather than in separate steps, but that was... See more
Company replied
I reached out to customer service before purchasing the product and they were very quick to respond and answered all of my questions completely. I ordered the Original Lounge tablet case and it is gre... See more
Company replied
Company details
Information provided by various external sources
Tablet and iPad kiosks that are elegant, secure and robust. Browse our tablet display solutions, compatible with Apple, Windows and Android tablets.
Contact info
Unit 7, Lockwood Industrial Park, N17 9QP, London, United Kingdom
- 020 3693 0000
- customerservice@bouncepad.com
- bouncepad.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review for James Welch
I am beyond impressed with the excellent customer service provided by James Welch at BounceBad. Despite the UK hours of operation being over, James went out of his way to accommodate our time zone and ensure our order was completed promptly. His responsiveness and dedication are truly remarkable.
James demonstrated a level of care and professionalism that exceeded all expectations, making sure we received exactly what we needed on time. It’s rare to find someone so committed to their customers. I highly recommend James and BounceBad for their outstanding service and support. Thank you, James, for going above and beyond!
23 December 2024
Reply from Bouncepad
Hi Sung,
Thank you so much for your kind and thoughtful review! We’re thrilled to hear about your positive experience with James and the exceptional service he provided. At Bouncepad, we always strive to go the extra mile for our customers, and it’s wonderful to know that James was able to accommodate your time zone and ensure your order was completed promptly. Your feedback means a great deal to us, and we’ll be sure to pass on your kind words to James.
If you need anything else, please don’t hesitate to reach out.
Team Bouncepad
Poor product design or low quality…
Poor product design or low quality materials not made to last. My daughter is an inpatient at the NHS Royal Hospital for Children in Glasgow for the next 6 to 8 weeks. The hospital opened in 2015 and above her bed is a Bouncepad boom arm holding a tablet for patients. The tablet is fixed to the end of the arm with cable ties due to the failed plastic mount. The rest of the arm is metal however the end section is what I can only describe is bakelite type plastic that has not stood the test of time. I spoke to staff earlier about it and they told me 80% of the kids rooms are like this with broken tablet mounts making them mostly unusable. A terrible advert for your brand Boucepad, do the right thing and sort these out (no cost to the tax payer).
5 January 2025
Unprompted review
Reply from Bouncepad
Hi Stevie,
Thank you for taking the time to leave us a review, and we are sorry to hear you had a bad experience with one of our products.
We would like to resolve the issues you experienced, but based on your description, it’s difficult to determine the exact issue. Additionally, we are unsure if the “boom arm” is part of our product line, as we do not sell this type of item.
We cannot find you on our system, and there isn’t an email address associated with the review. Would you mind emailing customerservice@bouncepad.com so we can gather more details and explore how we might help to address this situation.
We look forward to hearing from you.
Thank you,
Team Bouncepad
It was an easy installation
It was an easy installation! Might include when purchasing that some tools might be required OR just include the correct screwdrivers in the packaging. I think some instructions could also be included on how the lock works!
10 December 2024
Reply from Bouncepad
Thank you for your valuable feedback Parker! We're delighted to hear that the installation process was easy for you. We appreciate your suggestion about including tools or the correct screwdrivers in the packaging, as well as providing more detailed instructions on how the lock works. We'll certainly take this into consideration to make the experience even smoother for our customers.
If you need any further assistance, please don’t hesitate to get in touch!
Thank you,
Team Bouncepad
Great packaging, clear instructions, high quality
This product is worth it's cost and made of great quality. I greatly appreciated the way everything came packaged and how clear the instructions were. I would only recommend having a way for the plastic base to snap onto the metal base.
25 November 2024
Reply from Bouncepad
Hi Megan,
Thank you for your kind review! We're so glad to hear that you're pleased with the quality of the Original Floorstanding with Brother Printer Mount. This is one of our most popular products.
It’s always great to know that our clear instructions made the setup process smooth for you. We truly appreciate your feedback regarding the plastic base, and we'll certainly take it into consideration as we continue to improve our products.
Thanks again!
Team Bouncepad
Reply from Bouncepad
Thanks so much for taking the time to review your Bouncepad Go, Eric!
We are pleased you are happy with the product.
Team Bouncepad
We love our new stands for our kids…
We love our new stands for our kids check in at our church! These are great space savers and they are definitely built to last. I highly recommend them and grateful that our assistant at Subsplash recommended them to us!
13 November 2024
Reply from Bouncepad
Thank you so much for your wonderful review Shelley! We're thrilled to hear that the stands are a great fit for your kids' check-in area and that you're enjoying the space-saving benefits. It's fantastic to know that our products are helping make your church environment more efficient and durable. We're delighted that your assistant at Subsplash pointed you in our direction. Should you need anything else, please don't hesitate to reach out.
Team Bouncepad
excellent product and customer service
excellent product and customer service. almost want to buy another tablet just to get one haha
12 November 2024
Reply from Bouncepad
Thank you for your fantastic review, Jos! We’re thrilled to hear that you love the Grip-WD140 and our customer service.
We'll be here and ready to help with another Bouncepad when needed 😊 Thank you for choosing us and sharing your experience!
Team Bouncepad
Reply from Bouncepad
Thanks for taking the time for leaving us a review!
Team Bouncepad
Reply from Bouncepad
Hi,
Thanks so much for the great review! We’re thrilled to hear you found the products high quality, unique, and efficient. That balance is something we work hard to achieve in every design. We really appreciate the support.
Team Bouncepad
Superior Customer Service
I am a first time customer from the United States who was searching for a company that supplied kiosks for registration purposes. My prior experiences using Kiosks has been from a consumer's vantage point i.e. to make purchases, check- in for flights or even sign in for medi-centers. I never imagined I would be the one on the other end researching companies to decide the most efficient Kiosk that would serve our needs . And yet, that is where I found myself.
The initial thought of choosing the "right" kiosk/company was intimidating for me because of my lack of knowledge and understanding in this area. I did not know exactly what to look for: What made one Kiosk more efficient than another? How does this technology work? How long does it take to receive shipment? What is the return policy? How easy or difficult would it be to assemble?
Bouncepad.com made my process less intimidating and more empowering. After browsing the website of the variety of kiosks by type, device, product, and environment I had a sense of what I needed to move forward. What caused me to choose bouncepad was the superior customer service I received. I had the honor and privilege to encounter James Welch on my first call. He was patient, kind, he understood the product and addressed my concerns. James was with me from the first day when I did not make a purchase (provided clarity and told me to reach out if I had any further questions); to the day I ordered, received and assembled the first kiosk (with his help); to purchasing the remaining kiosks needed and always following up. James has been a blessing. Thank you James for your Superior Customer Service. It is a breath of fresh air! Thank you Bouncepad!
29 October 2024
Reply from Bouncepad
Hi Aleah,
Thank you for sharing such an incredibly thoughtful and detailed review! We’re delighted to hear about your positive experience with Bouncepad.
We understand how daunting it can be to navigate the world Tablet Kiosks, and we’re thrilled that our website and customer service team helped make your journey empowering and stress-free. We strive to provide not only high-quality products but also exceptional service, and it’s rewarding to know that James made such a meaningful impact.
You know where we are if you need help in future. Thank you for choosing Bouncepad!
Team Bouncepad
Reply from Bouncepad
Hi Oliver,
Thank you for taking the time to leave a review and sharing your feedback on our Original Vesa.
Our products are the best in the market in terms of design and quality and are made to last, which is relfected in the price.
That said, we truly value your input and the feedback helps us grow and continue delivering the best possible products.
Thank you again,
Team Bouncepad
Reply from Bouncepad
Thanks so much for your 5-Star review!
We understand mistakes can sometimes be made when ordering online, and providing timely support and resolving issues efficiently is very important to us. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Team Bouncepad
Excellent
Excellent! Well packaged, labeled, sturdy, easy to assemble, going to last a long time!
9 October 2024
Reply from Bouncepad
Hi Alex,
Thank you for your excellent review! We're so glad to hear that you found the product well-packaged, sturdy, and easy to assemble.
Your satisfaction is our top priority, and we truly appreciate your kind feedback!
Thanks again,
Team Bouncepad
Reply from Bouncepad
Hi Tom,
We are happy to hear this! Thanks for your order and leaving a review with us!
Team Bouncepad
Reply from Bouncepad
It's great to hear this Mike! Thanks so much for your feedback!
Team Bouncepad
Ordered 6 iPad Stands
Excellent customer service and a very high quality product. We are very happy with our purchase.
8 October 2024
Reply from Bouncepad
Thanks so much for your review!
Excellent customer service and high quality products are what we do best! We are so pleased you're happy with your purchase!
Team Bouncepad
Great customer service and quick communication
They accidentally packed the wrong cord. I was able to easily contact them and they were super responsive and quick to send out the correct cord. I really appreciate their customer service and quick action to make it right. Also, I have really been enjoying the stand. It looks sleek and has been a great addition to our check in area.
18 September 2024
Reply from Bouncepad
Hi Nicole,
Thank you for sharing your experience with us.
We’re sorry for the mix-up with the cord. With a human production line, mistakes can happen and we’re glad our team could quickly resolve it for you.
It’s wonderful to hear that you’re enjoying the stand and that it’s been a great addition to your check-in area.
Thanks again,
Team Bouncepad
Easy to order
Easy to order, great choices with ample detail to make a decision. Customer Service great as had to return initial item and reorder another. Dealt with professionally and quickly. Many thanks
25 September 2024
Reply from Bouncepad
Thank you so much for your feedback! We’re happy to hear that you found the ordering process easy and that our product details helped with your decision.
It’s great to know our customer service team was able to assist you smoothly with the return and reorder. If you need anything else, we’re here to help!
Team Bouncepad
Reply from Bouncepad
Thanks so much for leaving a review with us Kieran!
We are pleased you're happy with your Original Wallmounts :)
Team Bouncepad
iPad wall mount
Great product, very study.
Really good comms, we purchased the wrong item (our fault) but BouncePad collected and replaced no issues.
23 September 2024
Reply from Bouncepad
Hi Andy,
Thank you for your review! We're glad to hear you’re pleased with the product and our communication. We have a 30 day return policy here and we're pleased that we could quickly assist you with the exchange.
Team Bouncepad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.