Friendly service at Boots opticians eye test by all staff who dealt with me.Parveem went out of her way to answere my questions and thoroughly check each stage of the process and had a lovely man... See more
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Review summary
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Reviews shaping this summary
I visited Boots opticians in Cleveleys this morning and had extremely good service. I think it was Julia who served me but on my receipt it says Jeorgia so I may have her name wrong (Apologies) . Any... See more
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As always the team in Boots Opticians Durham were amazing. Extremely polite, friendly, professional staff who share such a vast understanding and wealth of knowledge. They picked up my glaucoma during... See more
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From start to finish staff were very friendly, knowledgable. Alice the optometrist and Hannah her colleague took their time to confirm all tests were verified and accurate.They all worked as a team wi... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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very pleased and very professional
very pleased and very professional, very helpful
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were very pleased with the professional and helpful service. We truly appreciate your kind words.
What a lovely experience
What a lovely experience, polite attentive and an excellent team. Thanks to Louise, Brian and Jane for your friendly and helpful service.
“A” team!
23 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Louise, Brian, and Jane provided such polite, attentive, and friendly service. It’s wonderful to know you had such a lovely experience. We truly appreciate your kind words for the team!
I popped into Boots Opticians in Romsey…
I popped into Boots Opticians in Romsey for some help with replacing some sunglasses lenses I had already purchased. I knew I didn’t need to purchase anything from them but from the moment I walked in I was received by smiles and offers of help. Alice helped me and couldn’t be nicer she helped me with the stiff screws and actually replaced the lenses, she’s was so friendly and chatty I offer to pay her for her help but she would except it. I will definitely be returning as a paying customer as this is exactly how I want to be looked after as a customer! Thank you Alice and happy 30th birthday!
29 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Alice provided such friendly and helpful service during your visit to our Romsey store, going above and beyond to assist you. It’s wonderful to know you felt so well looked after, and we truly appreciate your kind words. We’ll be sure to pass on your birthday wishes!
Boots Wimbledon branch
Boots Wimbledon branch. Opticians themselves first class. Admin and branch staff hopeless. I have never been seen on time. Went for a contact lens check and the very next day received a call saking me to book an appt. Went to collect new contact lenses today, was asked to come in 15 mins early so that they could be fitted and again was kept waiting . No one seemed to know why I was there, and no my new contact lenses were not fitted in advance of the appt! I also do not like being called by my first name. It is quite rude
29 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback with us. We’re pleased to hear that you found the opticians first class, but sorry to hear about the issues you experienced with appointment timings, communication, and the organisation of your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Professional and friendly staff
Professional and friendly staff, excellent service. 😃
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the team professional and friendly, and that you received excellent service. We truly appreciate your kind words
Very professional
Very relaxed but professional atmosphere. An efficient service. Good customer service. The optometrists were very helpful and gave clear but detailed explanations. Amazing Grace was very helpful helping me find replacement spectacles. A very good service. Recommended.
29 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you experienced a relaxed yet professional atmosphere, with efficient and high‑quality service. It’s wonderful to know the optometrists provided clear and detailed explanations, and that Grace was so helpful in finding your replacement spectacles. We truly appreciate your recommendation.
Fasika was great
Fasika was great! Very attentive and excellent customer service
29 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Fasika provided such attentive and excellent customer service. We truly appreciate your kind words.
Friendly staff
Friendly staff, thorough exam and not pushing me to buy extras that aren't needed right now.
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly, your examination was thorough, and that you felt comfortable without any pressure. We truly appreciate your kind words.
The staff and opticians at Ayr Boots…
The staff and opticians at Ayr Boots are exceptional. Suki and Rachel have given me great support and their team, are helpful, caring and always willing to help. This team thoroughly deserves 5 Stars for their work and service.
Many thanks.
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Suki, Rachel, and the team at our Ayr store provided such exceptional, caring, and supportive service. Your 5‑star recognition means a great deal to us. We truly appreciate your kind words.
Optician and shop staff always pleasant…
Optician and shop staff always pleasant and very helpful. Nothing seems a bother to them.
They are professional at all times.
Thank You.
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team are always pleasant, helpful, and professional, and that nothing is ever too much trouble. We truly appreciate your kind words.
Very friendly and efficient at kings…
Very friendly and efficient at kings lynn store
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you experienced friendly and efficient service at our King’s Lynn store. We truly appreciate your kind words.
Charlotte and her team took very good…
Charlotte and her team took very good care of me while I had my eyes tested. I really appreciate their care and attention to detail. Thank very much
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Charlotte and the team provided such caring and attentive support during your eye test. We truly appreciate your kind words.
All of the staff assistants and…
All of the staff assistants and opticians were very kind and helpful during my appointment - especially Dexy Mandy for helping me to choose and then measure up the fitting for my 2 sets of glasses
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such kind and helpful support during your appointment, and that Dexy Mandy assisted you so well in choosing and fitting your glasses. We truly appreciate your kind words.
Jasmine at the Grantham branch was…
Jasmine at the Grantham branch was extremely helpful and kind. I buy my reading glasses from boots but I walked in today with my sunglasses bought elsewhere. I was missing a screw. Jasmine was able to replace the screw for me and check my sunglasses all over. There was no charge which was extremely kind and unexpected. Brilliant service. Thank you Jasmine.
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Jasmine provided such kind and helpful service during your visit to our Grantham branch. It’s wonderful to know she was able to quickly fix your sunglasses and check them over for you. We truly appreciate your lovely feedback.
Regular Eye test
From start to finish staff were very friendly, knowledgable. Alice the optometrist and Hannah her colleague took their time to confirm all tests were verified and accurate.They all worked as a team with input from Brian and Harrison No pressure sales. A pleasant discount on my order. One happy customer. thankyou
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Alice, Hannah, Brian, and Harrison provided such friendly, knowledgeable, and thorough care throughout your visit. It’s wonderful to know the team worked together to ensure everything was accurate while giving you a relaxed, no‑pressure experience. We’re also pleased you were happy with the value of your purchase. We truly appreciate your kind words.
I visited Boots opticians in Cleveleys…
I visited Boots opticians in Cleveleys this morning and had extremely good service. I think it was Julia who served me but on my receipt it says Jeorgia so I may have her name wrong (Apologies) . Anyway not only did I purchase a new pair of reading glasses but also a pair of prescription sunglasses. Many thanks for all your help, much appreciated.
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received such excellent service during your visit to our Cleveleys store. It’s wonderful to know that the team member who assisted you was so helpful in supporting you with both your reading glasses and prescription sunglasses. We truly appreciate your kind words.
Neekita Joshi was thorough in my eye…
Neekita Joshi was thorough in my eye examination & Mark was very helpful in finding the right size frame and the lenses. We have known Mark for the past 6 years and he knows our style and is always helpful & respectful.
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Neekita provided such a thorough eye examination and that Mark’s experience and understanding of your style helped you find the perfect frames and lenses. It’s wonderful to know he has continued to support you so well over the years. We truly appreciate your kind words.
Looked after by Thenuka who was very…
Looked after by Thenuka who was very friendly and helpful.
27 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Thenuka was so friendly and helpful during your visit. We truly appreciate your kind words.
Exceptional service and patience
We visited our local Boots Opticians in Spalding in May 2026.
On arrival we were greeted by lady in a friendly and professional manner. The entire service is characterized by a great approach to people. Having been with Specsavers in the past, this is incomparable.
Helpfulness, professionalism and friendly disposition, exceptional service and patience.
Many thanks and I wish you continued success in your professional work and customer service.
22 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Spalding store provided such friendly, professional, and patient service throughout your visit. It’s wonderful to know you felt so well looked after and noticed such a positive difference. We truly appreciate your kind words and support.
Very prompt attention from professional…
Very prompt attention from professional staff.
28 May 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received prompt attention from our professional team. We truly appreciate your kind words.
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