Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more
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Review summary
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Very helpful, explained things and quickly responded back to you
Very good but we as customer need to have your phone number
I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more
4.3
Excellent
8K reviews
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I was insured for 6 months
I was insured for 6 months, no issues with payments, my payment failed which was my mistake. I received an email stating that I need to make a payment within 24 hours ONLINE. There website was down for maintenance and I was unable to make payment, I spoke to live chat and sent an email with evidence. They decided to cancel my insurance anyway, and are now forcing me to pay the full 12 months. This is digusting and scam behaviour. They also said I can take out a new policy, so there solution was to take out another policy and pay for two policies. Money grabbers. Be careful! I should have read the reviews before using these.
30 June 2026
Unprompted review
Reply from boom
Hi Curtis,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
It was easy to set up
It was easy to set up. The paper work came throuh on time. And there is a contact number if i have a problem.
23 June 2026
Excellent service 👌
3 July 2026
Quick and easy to do and alot cheaper…
Quick and easy to do and alot cheaper than my last insurance
26 June 2026
Thank you for making life easier with…
Thank you for making life easier with car insurance.
25 June 2026
Easy to manage and very clear
22 June 2026
Boom were great. Very happy !
Boom were great and the process really easy. Had actually renewed with Tesco after being with Admiral (who were over double the price). Cancelled Tesco after 7 days as they demanded more money and sent really stroppy emails and their website is difficult to navigate. Nothing like that with Boom, easy to use their website and no issues whatsoever.
2 July 2026
Good quotes.
Gave a quote that was within my budget. Easy to navigate over the internet.
25 June 2026
Took out a Boom fully comp insurance…
Took out a Boom fully comp insurance and unfortunately had to claim on it for fire damage. They source out their claims to a company which is hard to get in touch with and find there service very poor. Also found out that if the fire was started by electrical fault or mechanical fault they do not pay out. Do to the fact it can only be electrical or mechanical a claim for fire is most certainly not going to be successful. Read the policy very carefully all the way through.
13 June 2026
Unprompted review
Reply from boom
Hi Peter,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
I think boom is brilliant it was so…
I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured
10 stars from me
Definitely recommend as they have good competitive prices
1 July 2026
Very simple to set up
Very simple to set up , plenty of instructions.
Very pleasant service
24 June 2026
It's looks nice.Hopefully in future it will be more better for me
The monthly insurance is looking good 👍 👌
Let me check in future good for me
30 June 2026
Setting up the account is…
Setting up the account is straightforward and can be done entirely online. There are several benefits available for new customers at a reasonable price. I hope these terms will remain unchanged next year and that the price will not increase significantly.
30 June 2026
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