boom logo
Visit website

boom Reviews 8,092

•
TrustScore 4.5 out of 5

4.3

Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,064 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding it to be the most affordable option on the market. Many people appreciate the straightforward and easy process of setting up insurance, highlighting the user-friendly website and quick quote responses. The overall service is frequently described as excellent, with consumers noting the efficiency and ease of their experience. However, some customers also noted significant issues with customer service and contact options. People reported difficulties reaching representatives, experiencing long wait times for online chat, and a lack of direct phone contact. There were instances where customers felt their concerns were not adequately addressed, particularly regarding policy changes or cancellations.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding the initial insurance quotes to be great,... See more

Service

Consumers find service to be positive, with many praising the fast, easy, and straightforward process for... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant frustration... See more

Customer communications

Clients share negative opinions on contact, consistently reporting extreme difficulty reaching the company.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more

Rated 5 out of 5 stars

Considering that I had no claims bonus and after searching high and low for a car insurance Boom accepted me on Money supermarket with just a click away. A very low premium which I managed to secure a... See more

Rated 5 out of 5 stars

Getting insurance was made very straightforward and easy by Boom. When I was looking at the extra options for insurance on Boom website it was really clear and easy to navigate. Would definitely recom... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Uncontactable

They have an outbound number, meaning you cannot call them. They can only call you and quite literally let the phone ring once before hanging up- I didn’t even have time to sit up before they ended the call.
They have taken a minimum of 10 days for a single response

25 May 2026
Unprompted review
boom logo

Reply from boom

Hi Sian,

Thank you for your reply, a complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

Rated 5 out of 5 stars

Great service

Great service , straight forward and quick. Id recommend boom to anyone thats looking for a car insurance

16 May 2026
Rated 5 out of 5 stars

Simple and Easy Insurance

Getting insurance was made very straightforward and easy by Boom. When I was looking at the extra options for insurance on Boom website it was really clear and easy to navigate. Would definitely recommend Boom to other people for their simple process and the easy to use app as well as their affordable quotes.

14 May 2026
Rated 5 out of 5 stars

​Cheapest price and so easy to use!

​Cheapest price and so easy to use!
​I switched because they gave me the lowest price by far. The whole process of signing the agreement was incredibly fast, and their app is brilliant—it keeps all of your policy documents right in one place so you don't have to go searching through emails. Highly recommend!

21 May 2026
Rated 1 out of 5 stars

Bad customer service

Unfortunately ive had to cancel my policy because the engine in my car has packed in and I have to scrap it. I have been trying for the last week to cancel it but the AI bot live chat would just tell me it was too busy try again later. I've finally got through today and cancelled my policy, ive had a payment of £90 come out that I was hoping to avoid. I've also been told ive been charged a cancellation fee of £75 and will only get a refund of £63.09.

I dont think this is fair considering I have no choice but to cancel my policy.

I then used the contact number to make a complaint and I was told to send an email so I also dont see the point in the contact number.

I will not be returning as a customer in the futur and definitely will not be recommending this company to anyone else.

You cant get through to a human and if you do they send you elsewhere. I think I was just poorly treated and dont feel like the company actually care they just want money

20 May 2026
Unprompted review
boom logo

Reply from boom

Hi,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look