Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful, explained things and quickly responded back to you
Very good but we as customer need to have your phone number
I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more
4.3
Excellent
8K reviews
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Very easy to get it on ,no…
Very easy to get it on ,no complications and reasonable prices.
30 June 2026
A very prompt and seamless process of…
A very prompt and seamless process of getting an affordable quote.
29 June 2026
Experience of insurance
No hassle,did the insurance very nice and smoothly.absolutely beautiful experience on online,I was very much worried because,I am not anything like this important experience before.thank goodness.
22 June 2026
Very good service,,eacar insurance sy to do online.
Very good service,,easy to do online.
29 June 2026
My experience was entirely online
My experience was entirely online, and the process was smooth and easy to follow. The website was user-friendly, the information was clear, and I was able to complete everything quickly without any issues. The company made the whole experience convenient and efficient, and I would happily use their service again.
21 June 2026
Servicd is good easy and fast
26 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When getting insurance with them
When getting insurance with them, I thought I’d be only dealing with one company boom insurance but please be aware that if you choose to pay monthly with boom, they will give your details to another company credit agency called close brothers to finance your insurance and make you enter agreements with two parties(boom insurance and close brothers). I have not experienced such a thing with other insurers like esure and admiral. That is why I cancelled even before the insurance was scheduled to start. They then charged me £25 for cancelling and an additional £50 for what they call “setup fees” so I lost £75
21 June 2026
Reply from boom
Hi Trevor,
We're sorry to hear you're unhappy with your experience.
A complaint was logged with our complaints team on 29th June and is being investigated..
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
The entire setup process and app…
The entire setup process and app installation was superb. Keep it up!
21 June 2026
I did it all online but then I had to…
I did it all online but then I had to call to set it as it wouldn't let me pick the date for payment to go out
19 June 2026
Good service
19 June 2026
It was really simple to do and fast
25 June 2026
if anything happens
if anything happens, it is very, very helpful and the people are very polite
25 June 2026
Good price and great comunication
17 June 2026
Terrible customer service
Terrible customer service, I tried cancelling their policy, customer service is rude and try to blame you and try to delay the cancellation as long as possible to squeeze the money out of your pocket.
25 June 2026
Unprompted review
Reply from boom
Hi,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our reply with more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
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