From my very first communications everyone was very friendly and helpful. I was given a lift home after I dropped my car off. A really helpful gesture when you live on the tops! When the car was ready... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can always rely on AJS Autos to help me with my car, and every time I turn up unannounced, they help me and are very efficient. I’ve had a lot of little problems with my car and they are always able... See more
Company replied
Quickly gave a list of garages and price for comparison. Straight forward and easy to book selected garage. Also hassle free when, due to error, I made an incorrect booking and had to make a cancel. I... See more
Company replied
I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more
Company replied
Company details
Written by the company
BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom
Contact info
1000 Lakeside, PO6 3EN, Portsmouth, United Kingdom
- 03304 004439
- info@bookmygarage.com
- bookmygarage.com
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BookMyGarage
Thank you for your kind words!
We're delighted to hear that you had a great experience and found the team helpful.
Your feedback means a lot to us, and we'll be sure to share your comments with the staff.
We look forward to welcoming you again soon 😊
Best regards,
BookMyGarage
Reply from BookMyGarage
Thank you for your review!
We're delighted to hear that you were very happy with both the service and the price.
Providing great value alongside excellent customer care is something we always strive for, so it's wonderful to know we delivered on both.
We really appreciate your feedback and look forward to helping you again in the future😊
Warm regards,
BookMyGarage
I was able to book my mot at very short…
I was able to book my mot at very short notice, add other things to the job such as full service and even change the appointment last minute.
15 July 2026
Reply from BookMyGarage
Thank you for your fantastic feedback!
We're so pleased that the garage could accommodate your MOT booking at short notice and help with the additional service work. It's great to hear that changing the appointment at the last minute was also a smooth process.
We look forward to helpiing you again in the future 🚗😊
Best regards,
BookMyGarage
Reply from BookMyGarage
Thank you for your kind review!
We're delighted to hear that you found our team friendly, efficient, and professional.
Providing excellent service is always our goal, and it's wonderful to know we met your expectations.
We really appreciate your feedback and look forward to helping you again in the future 😊
Warm regards,
BookMyGarage
Booking process was quick and easy
Booking process was quick and easy, but choice was am or pm chose pm but no time was given, told garage would call with a time. This did not happen so rang garage got an AI receptionist who told be they would get them to call. Still no response so called again and spoke to a staff member who hadnt got a booking for me. The car was booked in there and then by Mark for a re-gas a couple of days later, original price quoted was honored and job was done well. Staff were very friendly and Mark also showed me how to use the aircon. So alls well that ends well
8 July 2026
Reply from BookMyGarage
Thank you for taking the time to leave your review.
Firstly, we'd like to apologise that your booking experience wasn't as smooth as it should have been.
We sent your booking to the garage immediately after it was made on 2nd July at 2:15pm, however, our records show that the email was never opened by the garage, so unfortunately it appears the booking slipped through the net on their side.
We'll be speaking with EAC - Halesfield to ensure this doesn't happen again and to reinforce our expectation that all customers are contacted within 4 working hours of a booking being received.
That said, we're pleased to hear that Mark was able to arrange your air conditioning re-gas, honour the original quoted price, and complete the work to a good standard. It's also great to know that you found the team friendly and appreciated the extra help in showing you how to use the air conditioning system.
Thank you for your patience and understanding throughout the process.
We're glad everything worked out in the end and hope this experience won't deter you from using us again in the future.
Kind regards,
BookMyGarage
Reply from BookMyGarage
Thank you for your review!
We're delighted to hear that everything was completed so quickly. Providing a fast and efficient service is something we strive for, so it's great to know we delivered a positive experience for you.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Best regards,
BookMyGarage
JCC Autofix
JCC Autofix. Came when they said, identified the problem quickly, told me what was needed and picked car up today to hopefully bring it back on Friday all sorted.
Communication from Samuel was excellent.
12 July 2026
Reply from BookMyGarage
Thank you for your review!
We're delighted to hear about your positive experience with JCC Autofix.
It's great to know that the team arrived as promised, diagnosed the issue quickly, and kept you fully informed about the work required.
We're especially pleased to hear that Samuel provided excellent communication throughout the process, as keeping customers updated is such an important part of delivering great service.
Thank you for taking the time to share your feedback.
We hope your vehicle is back with you soon and running perfectly, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage
Great service good price nice staff
15 July 2026
Reply from BookMyGarage
We're pleased to hear that you received great service, found the pricing competitive, and were looked after by the team.
Providing excellent value and a friendly customer experience is something we pride ourselves on, so it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage
Friendly staff and excellent service
Friendly staff and excellent service. Booked mot and service online which all went perfectly
11 July 2026
Reply from BookMyGarage
We're delighted to hear that you received friendly service and that everything went perfectly when booking your MOT and service online.
We work hard to make the booking process as simple and convenient as possible, so it's wonderful to know you had such a positive experience.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage
Car service and Mot
Everything was fine, I've been to this garage a few times over the years and they have always been good value for money, polite, courteous and friendly. They gave me honest answers to my questions that I had. I would go back again and recommend to others.
8 July 2026
Reply from BookMyGarage
Thank you for your wonderful review.
We're delighted to hear that you've had consistently positive experiences with the garage over the years.
It's great to know that you found the team polite, friendly, and courteous, and that they provided honest answers to your questions.
Delivering good value for money and trustworthy service is something we know our garage partners strive for every day.
We really appreciate your continued loyalty and your recommendation to others.
Thank you for taking the time to share your experience, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage
I used the site to book an MOT
I used the site to book an MOT. I needed one quickly and the site allowed me to search easily for a garage that was available sooner rather than later. I booked through the site and got a message within minutes from the garage confirming my booking. Very happy with the service and I will definitely use this site again next year.
11 July 2026
Reply from BookMyGarage
Thank you for your fantastic review, we're delighted to hear that you found it easy to search for and book an MOT appointment at short notice.
Making it simple for customers to compare garages, find convenient availability, and book quickly is exactly what we aim to do.
It's also great to know that the garage confirmed your booking promptly, giving you peace of mind straight away.
We really appreciate you taking the time to share your experience and are thrilled to hear you'll be using us again next year.
Kind regards,
BookMyGarage
Reply from BookMyGarage
Thank you for your review.
We're delighted to hear that you received great customer service and a great price.
Providing excellent value and a positive experience for our customers is always our goal, so it's wonderful to know we delivered on both.
We really appreciate your feedback and look forward to helping you again in the future.
Warm regards,
BookMyGarage
Reply from BookMyGarage
Thank you for your review!
We're pleased to hear that you found booking your garage appointment quick and easy.
We aim to make the process as straightforward and convenient as possible for our customers, so it's great to know we achieved that for you.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage
Amazing
Fast, efficient and reasonable price. Online booking was an easy process, a phone call a couple days later to confirm booking.
11 July 2026
Reply from BookMyGarage
Thank you for your amazing review.
We're delighted to hear that you found our service fast, efficient, and reasonably priced.
It's great to know that the online booking process was straightforward and that our follow-up call helped confirm everything smoothly.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards,
BookMyGarage
Value for money
Value for money. Bookmygarage helped me find a competitive price for my service instead of the usual rip off
10 July 2026
Reply from BookMyGarage
Thank you for your wonderful feedback.
We're delighted that we here at BookMyGarage helped you find a competitively priced service and provided great value for money. Helping our customers compare options and save money is exactly what we aim to do.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Warm regards,
BookMyGarage
Reply from BookMyGarage
Thank you for your feedback.
We're so pleased to hear that you received great service.
Your support means a lot to us, and we look forward to helping you again in the future😊
Best regards,
BookMyGarage
Great services
13 July 2026
Reply from BookMyGarage
Thank you for your kind words.
We're delighted to hear that you had a great experience with our services.
We really appreciate your feedback and look forward to serving you again in the future 😊
Kind regards,
BookMyGarage
Excellent service and great…
Excellent service and great communication. Did rip me off they only thing on mot was what I already knew about. Very pleased with this garage and the staff were very friendly. Definitely recommend them
13 July 2026
Reply from BookMyGarage
Thank you for your wonderful review.
We're delighted to hear that you received excellent service and great communication throughout your visit.
It's especially pleasing to know that the MOT results were honest and transparent, with no unexpected recommendations beyond the issue you were already aware of.
We'll be sure to pass your kind comments on to the garage team, who will be pleased to hear that you found the staff friendly and helpful.
Providing trustworthy service and a positive customer experience is exactly what we aim for.
Thank you for your recommendation, and we look forward to helping you again in the future 🚗⭐
Warm regards,
BookMyGarage
I got an early appointment at a garage…
I got an early appointment at a garage close to me.
Fixed cost, known in advance. Perfect.
Great job, very happy.
10 July 2026
Reply from BookMyGarage
Thank you for your fantastic review.
We're delighted to hear that you were able to secure an early appointment at a convenient local garage and that the fixed-price booking gave you confidence and peace of mind from the outset.
It's wonderful to know that the work was completed to a high standard and that you were very happy with the service you received.
Providing a simple booking experience, transparent pricing, and quality workmanship is exactly what we strive for.
Thank you for choosing BookMyGarage, and we hope to help you again in the future🚗⭐
Kind regards,
BookMyGarage
Easy to book but garage didn't check…
Easy to book but garage didn't check for bookings so wasn't booked in. The garage agreed to see me but their price was different to advertised on book my garage. They agreed to honor advertised price
5 July 2026
Reply from BookMyGarage
Thank you for your review.
We're pleased to hear that you found the booking process easy and straightforward.
We apologise for the confusion when you arrived and found that your booking had not been actioned by the garage.
Having reviewed the booking, we can see that BookMyGarage notified the garage as soon as your booking was submitted and that the booking was opened by Hawks Garage just 17 minutes later.
It therefore appears that, unfortunately, the booking slipped through the net at the garage's end.
We apologise on their behalf for the inconvenience this caused.
That said, we're very pleased that the team were able to accommodate you on the day and honour the advertised BookMyGarage price, ensuring you still received the service you booked at the agreed cost.
Thank you for your understanding and for bringing this to our attention.
Your feedback is valuable, and we hope your next experience is completely seamless from start to finish.
Kind regards,
BookMyGarage
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.